Get the Edge! Pennsylvania Soft Launch Orientation January 2014

1. Where People Connect, Communities Achieve Get the Edge! Pennsylvania Soft Launch Orientation January 2014 Connect! @LibraryEdge @LibraryEdge www.LibraryEdge.org

2. Where People Connect, Communities Achieve SESSION OVERVIEW • Introductions • Overview and Timeline • How this will Work • Review of Benchmarks • Resources • Using Results • Q and A @LibraryEdge @LibraryEdge www.LibraryEdge.org

3. Where People Connect, Communities Achieve INTRODUCTIONS Name Library Number of branches When was the first time you used a PC? @LibraryEdge @LibraryEdge www.LibraryEdge.org

4. Where People Connect, Communities Achieve ULTIMATE EDGE INITIATIVE GOAL All people should have opportunities to enrich and improve their lives through open access to exceptional information, communication and technology services available in public libraries. @LibraryEdge @LibraryEdge www.LibraryEdge.org

5. Where People Connect, Communities Achieve BENCHMARK GOALS A tangible set of public access technology benchmarks designed to help local library leaders use technology to support local community priorities and deliver library programs. @LibraryEdge @LibraryEdge www.LibraryEdge.org

6. Where People Connect, Communities Achieve THE EDGE ROUNDTABLE • The coalition of leading library and local government organizations working on Edge includes: • Bill & Melinda Gates Foundation –funding partner for Edge • Urban Libraries Council – the lead agency for Edge • American Library Association, OITP • International City/County Management Association • Lyrasis • OCLC’s WebJunction • Public Library Association • State Libraries of California, Oklahoma and Texas • TechSoup Global • Universities of Maryland and Washington @LibraryEdge @LibraryEdge www.LibraryEdge.org

7. Where People Connect, Communities Achieve WHY IS EDGE IMPORTANT FOR PUBLIC LIBARIES? • Opportunity to FOCUS on technology in library • Assess current public access technology and how it’s used • Identify ways to strengthen or enhance public access technology • Engage with key leaders about the value of the public library in strengthening communities @LibraryEdge @LibraryEdge www.LibraryEdge.org

8. Where People Connect, Communities Achieve TIMELINE @LibraryEdge @LibraryEdge www.LibraryEdge.org

9. Where People Connect, Communities Achieve HOW THIS WILL WORK • Registration begins on January 22, 2014, all libraries should go to www.libraryedge.org: • Click on sign up • Select their library from the drop down menu • Enter contact information, certify authorization as representative for library, submit form • Library will receive verification email and link to workbook • Within 10 business days they will receive activation link to log on and begin assessment. They must click on link within 14 days, or the account will be deleted. • Update your Library Profile • Take the Assessment – Complete by March 24, 2014 • View Results and Reports • View Recommendations • Create and Manage Action Plan @LibraryEdge @LibraryEdge www.LibraryEdge.org

10. Where People Connect, Communities Achieve EDGE BENCHMARKS VERSION 1.0 • 11 benchmarks to assess public access technology services across three main areas @LibraryEdge @LibraryEdge www.LibraryEdge.org

11. Where People Connect, Communities Achieve ASSESSMENT WORKBOOK • The Edge Assessment Workbook will assist you will collecting information needed to complete the Online Assessment @LibraryEdge @LibraryEdge www.LibraryEdge.org

12. Where People Connect, Communities Achieve BENCHMARK 9 • Benchmark 9: Libraries have sufficient devices and bandwidth to accommodate user demand. • Information entered into the library profile will automatically produce required calculations @LibraryEdge @LibraryEdge www.LibraryEdge.org

13. Where People Connect, Communities Achieve THE EDGE TOOLKIT INCLUDES: • The Benchmarks Version 1.0 • Assessment Tool for collecting and reporting library data • Resource Guide and Case Studies for identifying ways to strengthen the library • Training for public library staff • Communication Tools for promoting your work with Edge • Executive Tool for engaging key community leaders @LibraryEdge @LibraryEdge www.LibraryEdge.org

14. Where People Connect, Communities Achieve ONLINE TOOLS - DASHBOARD @LibraryEdge @LibraryEdge www.LibraryEdge.org

15. Where People Connect, Communities Achieve ONLINE TOOLS - ASSESSMENT @LibraryEdge @LibraryEdge www.LibraryEdge.org

16. Where People Connect, Communities Achieve ONLINE TOOLS – RECOMMENDATIONS/ACTIONS @LibraryEdge @LibraryEdge www.LibraryEdge.org

17. Where People Connect, Communities Achieve ONLINE TOOL-Helpful Tips/Things To Know • Use printed out assessment workbook to collect data ahead of time; filling it out before starting the online assessment. This will save time and headaches! • Invite staff to participate in filling out the workbook and for discussion. • Selecting the browser back button will exit you from the application. • You have 60 days after you take the assessment to go back and modify answers. • You can’t jump around, must complete the online assessment in order. • If you answer YES to a question, it must be an absolute YES. @LibraryEdge @LibraryEdge www.LibraryEdge.org

18. Where People Connect, Communities Achieve COMMUNICATION TOOLS • Message set • Edge Social Media Content • Edge Web Content • PPT slides • Fact sheet @LibraryEdge @LibraryEdge www.LibraryEdge.org

19. Where People Connect, Communities Achieve PENNSYLVANIA’S EDGE SUPPORT • http://www.webjunction.org/partners/pennsylvania/ • Select Resources • Select Edge @LibraryEdge @LibraryEdge www.LibraryEdge.org

20. Where People Connect, Communities Achieve YOUR SUPPORT TEAM • From the Urban Libraries Council: • (the lead agency for the Edge Initiative) • Jake Cowan, Senior Program Manager • Lourdes Aceves, Project Manager • Alison Saffold, Senior Communications Manager • Colleen Bragiel, Project Manager – Media and Marketing • From the State Library of Pennsylvania: • Stacey Aldrich, State Librarian • Susan Pannebaker, Library Development Director • Diana Megdad, Library Consultant @LibraryEdge @LibraryEdge www.LibraryEdge.org

21. Where People Connect, Communities Achieve EDGE SUPPORT CONTACTS • EDGE SUPPORT CENTER • Go directly to http://support.libraryedge.org/support/home • create support requests • access a knowledge base and a content repository • Support requests will be acknowledged immediately with an automated email message with an initial (manual) response within 1 business day. More complicated requests may take longer to resolve. • STATE LIBRARY CONTACTS • Diana Megdad Susan Pannebaker • EMAIL: dmegdad@pa.govEMAIL: spannebake@pa.gov • PHONE: 717-787-3124 PHONE: 717-214-4047 @LibraryEdge @LibraryEdge www.LibraryEdge.org

22. Where People Connect, Communities Achieve USING RESULTS • Review results • Identify areas to improve • Plan for action @LibraryEdge @LibraryEdge www.LibraryEdge.org

23. Where People Connect, Communities Achieve Q AND A @LibraryEdge @LibraryEdge www.LibraryEdge.org