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General Education Office. I HM.316 / ILA2401 English for the Hotel Business Chapter 2: Hotel Facilities. Objectives. Today you will learn how to use or describe: Vocabulary and symbols for hotel facilities Comparatives and Superlatives for Adjectives Hotel room facilities

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General education office

General Education Office

IHM.316 / ILA2401

English for the Hotel Business

Chapter 2: Hotel Facilities


Objectives

Objectives

  • Today you will learn how to use or describe:

  • Vocabulary and symbols for hotel facilities

  • Comparatives and Superlatives for Adjectives

  • Hotel room facilities

  • Understanding Guest’s requirements


Hotel guidebook symbols

Hotel Guidebook Symbols

  • A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities.

Guess the meaning of the following symbols:

a) Fitness room

e) Room service

b) Doctor service

f) Water sports (at or near)

c) Seafront location

g) Hairdressing salon

d) Live music entertainment

h) Air-conditioned room


Facilities symbols

Facilities Symbols

special

Christmas

arrangements

radio in

bedroom

horse

riding

lift

solarium

conferences

Look at the symbols in your hand-out.

Can you identify the facilities?

Do you know what they mean?

recreation/

games room

telephone

in bedrooms

parking

dogs

allowed

air

conditioning

banquets

building of

historic

interest

four

poster

bed

TV in

bedrooms

morning

coffee/snacks

children

welcomed

travel agent‘s

commission

advanced

booking

recommended

golf

course

(9 holes)

hotel in a

rural setting

swimming

pool

family

rooms

bar

golf

course

(18 holes)

laundry/

valet

service

foreign

languages

spoken

sauna

central

heating

mini-bar

in bedrooms

facilities

for

disabled

night

porter

fishing

tennis


Facilities symbols1

Facilities Symbols

Now identify some of the facilities with their symbols…

A.

B.

C.

D.

E.

F.

G.

H.

2.

3.

4.

1.

F.

E.

B.

C.

5.

6.

7.

8.

A.

D.

G.

H.


Making comparisons

Making Comparisons

When we want to compare two or more things we use adjectives.

To use adjectives for comparisons we have to change the spelling. Look at some of these examples…

To compare two things we use the “Comparative” form, but to compare three or more things we use the “Superlative” form:

AdjectiveComparativeSuperlative

cheapcheapercheapest

But there are more rules to using adjectives for comparisons.

 The following rules should help you remember how to compare...


Making comparisons1

Making Comparisons

There are also adjectives that do not follow any of the normal rules.

These are called irregular adjectives…

goodbetterbest

They each have their own spelling, so you learn each one.


Making comparisons2

Making Comparisons

Activity

  • Review the table provided

  • Write six sentences using comparatives and superlatives

  • Include each factor

  • Mention each hotel at least once


Listening exercise 3

Listening Exercise 3

Watch the video and identify

what facilities the hotel offers

its guests.

Then listen again and write the

adjectives that you hear that

describe the facilities.


Vocabulary hotel room facilities

Vocabulary - Hotel Room Facilities

Hotel Room FacilitiesOn the list provided, translate the objects that are commonly found in hotel rooms: (e.g., basin/อ่าง/ อ่างล้างหน้า)

Identify these objects:

How did you do………..?


Speaking

Speaking

Listen to the following conversationand completethe missing information. Practice the conversation with a partner.

A: I'd like to reserve a hotel room.B: That should be no problem. May I have your full name, please?A: My name is John Sandals.B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals?A: How much per night are we talking about?B: Each night will be $308.A: That price is perfectly acceptable.B: Wonderful! Do you prefer a smoking or nonsmoking room?A: Nonsmoking, please.B: Next question: Is a queen-size bed okay?A: That sounds fine.B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.A: Certainly. My phone number is 626-555-1739.B: Thank you, Mr. Sandals. We look forward to seeing you in New York!

http://www.eslfast.com/robot/topics/hotel/hotel01.htm


Hotel facilities

Hotel Facilities

Read this description of a room and make a list of all the facilities and furniture included in the room.

What adjectives were used to describe the location of the hotel?

What adjectives were used to describe the features of the room?


Hotel room facilities

Hotel Room Facilities

Look at the hotel rooms and the facilities included, and match them with the guests’ preferences below.

: Guest A : Guest B : Guest C : Guest D

“I need a full suite with“I need an adapted room“I may have colleagues “I need a double-room

full broadband access andwith facilities for disabled arriving later, so two with room service and

web-conferencing.”amenities and laundry.”beds are needed.”a splendid view.”

1.

2.

3.

4.

D.

B.

A.

C.


Hotel facilities1

Hotel Facilities

Some guests will have special needs that a good hotel employee will know and prepare for to provide the best professional service.

Look at these people and decide what services they might require…

a. organized

games and

activities

b. nappy-changing

facilities in

toilets

c. a resident nurse

d. push-chairs

e. special wide

doors

f. a courtesy bus

to town

g. ramps at all

stairs

h. a playground or

playroom

i. hoists in

bedrooms

j. lifts to all floors

k. notices in

Braille

l. a low-level

front desk

1.

2.

F, K

C, E, F, G,

I, J, L

C, F, J

3.

B, D, J

A, H

4.

5.


How about wants not needs

How about WANTs not NEEDs?

Your guest is a very affluent vocalist/musician.

He is American.

He enjoys playing poker, blackjack and roulette.

He wants to go and play these games.

He wants to share accommodation with 10 friends.

He loves to watch HUGE televisions.

He wants a personal BUTLER.

He wants his OWN conference room.

He has NO LIMIT with BUDGET!


How about wants not needs1

How about WANTs not NEEDs?

His bodyguard….

Him………..

His friends…


Top of the range

Top of the Range

The Bellagio is a hotel and casino located on the Las Vegas Strip in the Paradise area of, Nevada, USA and a member of The Leading Hotels of the World. It is owned by MGM Resorts International and was built on the site of the demolished Dunes hotel and casino.

http://www.bellagio.com/


The presidential suite

The Presidential Suite


The presidential suite1

The Presidential Suite

  • Our Presidential Suite - 380sqm. of contemporary ambience.

  • Enjoy your own :

    • Spacious mosaic marble foyer with glass chandelier and water features

    • Verdant indoor garden and fountain

    • Outdoor solarium with water features

    • Master bedroom and guest bedroom with fireplaces and 30-inch LCD

    • Sunken full service bar with seating for six

    • 50-inch plasma and home theatre entertainment system with Surround

    • Sound

    • Whirlpool therapeutic bath and rainforest Swiss steam showers

    • Automatic drapery and sheer controls

    • Conference room

    • 24-hour butler attention

    • VIP check-in and lounge access

  • For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.


Summary

Summary

Today you have studied:

  • Vocabulary and symbols for hotel facilities

  • Comparatives and Superlatives for Adjectives

  • Hotel room facilities

  • Understanding Guest’s requirements


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