All Hands Meeting

1. All Hands Meeting March 31, 2011

2. All Hands Meeting… A Place to Connect • Deliver information Regarding the myStLuke’s Program • Discuss approaches, work efforts, and integrated activities happening across teams • A forum to mitigate rumor, speculation and provide timely information • Celebrate the “Wins” • Be transparent in communication and provide messages first hand • Address change management issues within the team

3. Top Priority IT Initiatives Three of the top IT Initiatives are Epic enabled or Epic focused as unanimously voted on by SLHS Leadership • Strategic and Tactical Next Steps: • myStLuke’s Phase 2 planning and strategy • Community Connect planning and strategy • Business Intelligence • Population Management planning and strategy • Meaningful Use strategy

4. You Help Navigate and Chart the Course

5. You Play a Key Role • St. Luke’s is undergoing changes structurally and culturally • A shift towards an Accountable Care Organization (ACO) • Integrated Care Delivery Network • IS organization of the future • You are the “Change” Ambassadors • You are the first view of the future state • Your attitude and approach sets the “bar” • Leave a lasting impression

6. The Fun Starts Now • Transition from an Application Support Organization to a Service Oriented Organization • Issues are no longer application specific, but workflow specific; Integration not silos • Participation and involvement looks different • Designing an integrated solution for care delivery with multiple touch points: • Job reclassifications • Organizational changes • New organizational functions • Alignment with industry best practices

7. The Landscape May Hold Some Surprises

8. Go alone to go fast, Go together to go farther. African Proverb

9. Program Overview

10. The Road Ahead

11. Celebrate the Wins We have accomplished a lot in a few short months: • Certification completion rate of over 70% • Completion of Validation 1 and 2 sessions • Design councils are kicked off and operational • Governance is in place • Project team is nearing full compliment • Scope and milestones are to be approved 4/4 • Kicked off Integrated work groups (SER, EAP, CDM, etc)

12. Flight Plan Education & Planning Analysis & Design Workflow Validation Final Validation Testing & Training Go-Live& Adoption Optimization & Rollout Education, Analysis & Design Implementation Adoption & Transformation GO-LIVE • Executive Education • Project Planning and Scope decisions • Interface Analysis • Project Team Staffed and scheduled for training • Project Team attends training at Epic and completes Certification • Delivery of System with Training Data (SWTD) • Site Visit Completed • Model System Variances Determined & Documented • Validation Sessions with Stoplight Evaluations • Delivery of tailored version of Model System • Reengineering sessions • Workflow User Labs • System Build completed • Application, Interface and Integrated Testing • End users trained using Training Wheels • Go-live readiness assessments / Dress Rehearsal • Go-Live and cutover planning • Post Live Visits by Epic Team • Evaluation of Future Scope • Prepare for Rollout • Rollout

13. Stars and Bars We are here

14. Upcoming Activities • Device walkthrough and deployment • Finalizing the training calculator • Start of training structure and curriculum • Early identification of training needs (rooms, technical needs, basic computer training) • Development of Support Model Structure • Development and implementation of testing strategy • Super User Program kickoff

15. Program Team Update

16. New Additions and Team Members Training Team • Training Lead – Shannon Devine • Ambulatory Principle Trainer – Gus Agostino • Registration Principle Trainer – Melissa Schueler • Scheduling Principle Trainer – Autumn Brazier • Hospital Billing Principle Trainer – D’Arce Rotta Security • Security Lead – Tonya Mangum Technical Team • Technical Project Manager – Ramzi Harik Program Management • Program Coordinator – Cindy Wehrli

17. Communications Update • CIO updates – Starting in April • CMIO updates – Starting in April • Director Messages – 4/4 • SharePoint – Week of 4/18 • Website – 4/4 • All Hands - Monthly • Blogs – Real Time

18. Change Management

19. forREALLY SMART PROJECT TEAMS CHANGE MANAGEMENT Q U I C K R E F E R E N CE

20. 5 Barriers to Change

21. 3 Global CM Interventions

22. Conversation as a Tool for Change Listen for understanding Speak from the heart Suspend judgment Hold space for differences Slow down the inquiry Five Guidelines for Change Conversations 1 2 3 4 5

23. Coaching tacticsmove an employee who is “stuck” in: • Uninformed Optimism (CERTAINTY) • Be upfront and honest with your communication. • Include positive and negative. • Say what you know AND say what you know you don’t know. • Engage in forming the future.

24. Coaching tacticsmove an employee who is “stuck” in: Anger • Listen carefully, give them room and freedom to express their views • Validate their concerns • Use probing questions to help get to their root concern(s) • Clarify misunderstanding • Stay engaged and establish frequent check-in times

25. Coaching tacticsmove an employee who is “stuck” in: Denial • Listen carefully, give them room and freedom to express their views • Clarify misunderstanding, inform gaps • Use probing questions to help them articulate their underlying fear/concerns • Stay engaged and establish frequent check-in times

26. Coaching tacticsmove an employee who is “stuck” in: Bargaining • Listen carefully, give them room and freedom to express their views • Clarify misunderstanding, inform gaps • Listen for viable alternative solutions to current change plan • Reinforce future state