Overview of priorities and activities shared services canada
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Overview of Priorities and Activities: Shared Services Canada. Presentation to the Information Technology Infrastructure Roundtable June 17, 2013 Liseanne Forand, President. Purpose and Outline of the Presentation. Purpose

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Overview of Priorities and Activities: Shared Services Canada

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Overview of Priorities and Activities:Shared Services Canada

Presentation to the Information Technology Infrastructure Roundtable

June 17, 2013

Liseanne Forand, President

Purpose and Outline of the Presentation

  • Purpose

    • To provide an overview of progress on priorities and activities of Shared Services Canada (SSC) over the past year

    • To highlight upcoming priorities for 2013-14

  • Outline

    • Context

    • Progress on 2012-13 Priorities

      • Maintaining operations

      • Launching the renewal of IT infrastructure services

      • Establishing governance mechanisms and implementing partnerships

      • Implementing efficient and effective business management processes and services

  • 2013-14 Priorities

  • The Way Forward – From Planning to Implementation



  • Completed SSC’s first full year of operation with its own appropriations - 2012-13

  • First year of operation with SSC procurement authorities

  • Published 2nd Report on Plans and Priorities and Integrated Business Plan for 2013-14


Progress on 2012-13 Priorities – Priority 1

Priority 2

Priority 3

Priority 4

2013-14 Priorities

Maintain and begin streamlining IT infrastructure, standardize service management to support transformation and enhance security across the Government of Canada enterprise.

Support horizontal management within SSC through the effective and efficient delivery of a full range of business services aligned with SSC’s business model.

Engage with partner departments, through established governance mechanisms and other means, in support of effective change management and the achievement of SSC’s operational and transformation objectives.

Renew the Government of Canada’s IT infrastructure by launching a single email solution, and by establishing plans for consolidation of data centres and networks.

These four priorities will set the parameters for our integrated business planning model that will lead us to our strategic outcome.


Mandated services are delivered in a consolidated and standardized manner to support the delivery of Government of Canada

programs and services for Canadians.

2013-14 Priorities (cont’d)

New Responsibilities

  • IT and Cyber Security:

    • Establishing a 24/7 capacity for the GC Computer Incident Response Team transferred from CSEC

  • End User Devices:

    • Planning and deploying an incremental approach to end user device consolidation

    • Assuming responsibility for procurement on behalf of 106 organizations

      Transformation Initiatives

    • Completing the procurement for an enterprise-wide email solution and beginning implementation

    • Completing the plans for enterprise-wide data centre services and for network transformation and begin consolidation and transition activities

    • Beginning the establishment of two end state production data centres

    • Increasing connectivity and shareability between existing videoconferencing devices

2013-14 Priorities (cont’d)


  • Continuing to focus on mission critical systems and work with partners to improve quality of service

  • Enhancing IT security


  • Implementing partnership engagement models developed during 2012-2013

  • Continuing to engage external advisory committees and networks to help SSC advise its partners and to develop effective IT infrastructure services


  • Increasing horizontal focus across SSC to deliver on our business lines: email, network and data centre transformation

  • Evolving the procurement function in keeping with plans for IT infrastructure transformation and continuing to identify consolidation opportunities

The Way Forward: From Planning to Implementation

  • In its first full year of operation, SSC has gained invaluable experience supporting 43 partners as a single IT infrastructure enterprise.

  • While operational continuity will remain SSC’s first priority in year two, the planning focus will shift towards consolidation and standardization objectives.

  • Our engagement with departments will intensify as SSC launches the new email solution, and takes on additional responsibilities related to cyber security and end user devices.

  • Integrated planning and discussion across government on priorities will help SSC take partner program requirements and business cycles into account, and support partner readiness for SSC work that has an impact on them.

  • Engagement with industry will remain key as we complete the plans for enterprise-wide data centre services and for network transformation and begin consolidation and transition activities.

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