Paul Webster (Twitter : @watfordgap) 26th September 2012

1. 'Cloud' Tools and Websites to save Time and Effort Paul Webster (Twitter : @watfordgap) 26th September 2012

2. Collaboration Tools for Social Networking • What the ITEM3 project is / has done • Not the 'Big 4', but tools around productivity & collaboration • Use these to be social & share – gives more time for you to do 'work' • Built in social with supporters • Conversations • Interactions • And the best bit they are FREE!

3. It’s about conversations….. Social media…is about pursuing relationships and fostering communities. Paul Adams, Google - http://thinkoutsidein.com/blog 'The Conversational Web', not a Broadcast. Listen more than talk

4. Grumbles & Frustrations? Keep supporters informed Joint working on documents Planning of Meetings Event Administration All have Costs & take Time

5. The Answer – Planning and Selecting Knowing your Message and Audience Selecting appropriate Social Media websites to use Try out Cost and Time saving websites Streamline work And Improve communication Do Better Things …. ….Do Things Better

6. Supporting Groups OASIS was developed by @JohnSheridanJohn.Sheridan@SocialMedia404.com • Know your objectives and what you want to say • How can we support your work better • Research where your audience are – do you know? • Survey and find out, work in spaces where your target audience are • Plan how to use the tools – have a strategy • Run an event?, e-bulletin update? Do ‘as well as’ what you do • Choose tool to match audience and implement • Look at what other organisations have done, what works elsewhere? • Sustain the conversation and say thank you • Encourage people to return, keep it new, links from websites

7. Finding the right tool for the task From Flickr – Claire Sutton and justinbaeder

9. The right website for the task • Choose the way to convey message. • Audio → Images → Video • See Audioboo, Flickr, Pinterest, Bambuser, Youtube • Choose the context to engage with audience. • Blog → Facebook → Twitter • Choose a useful (FREE) tool/s to help streamline work • Finding out → Letting people know → Running events • See Survey Monkey, MailChimp, Eventbrite Can be a simple choice - Sharing a policy document between trustees Can be a strategic choice - Moving all docs to cloud and eliminating file server

10. What is 'The Cloud' Rather than installing software on your computer, a 'host' runs the software and services are accessed via a browser over fast reliable internet connections. Often Free & simple as web-based email (like Hotmail or gMail), internet banking, Google Docs or sites like Facebook, Doodle or Eventbrite. AdvantagesConsiderations Sharing over dispersed network Speed & availability of connection Reduced capital & server costs Security & Data Protection Remote & flexible working Migration costs Host manages latest upgrades A new way to work Data regularly & securely backed up ICT systems can't 'be seen' Someone else 'can worry about ICT' No control in changes to websites Software and File Storage is rented Mobile devices maximise access possibilities http://www.commoncraft.com/video/cloud-computing

11. Running Events Eventbrite What it is - online event management - free if event is free - booking, maps, tickets incl - attendee books online - send email reminders - link with Mailchimp - badges & check in lists

12. Running Events Eventbrite Feedback on how it has benefited Northampton Volunteering - 'Probably the most revolutionary impact on organisation' - manual booking process of Telephone, 2 Spreadsheets, manual e-mails, Word documents, cheques eliminated - attendance e-mails, reminders, payments are automatic - 'one click' to print badges and sign-in sheets - link into Mailchimp to contact groups of contacts - 'Breath of fresh air to the organisation & no lost bookings!'

13. Running Events Eventbrite Free Version - Unlimited events, Unlimited attendees - Invite and manage attendee bookings - Download attendee details and print reports - Print badges and sign-in sheets - Offline and phone tools for stats and to sign-in attendees Paid for Version – No monthly fee - 2.0% of price + £0.65 per ticket - All versions have all features Other ones to look at - Meetup, Brown Paper Tickets, Amiando

14. Letting People Know MailChimp What it is - mailing list management - e-bulletin design - engagement stats - segmented subscribers - emails sent smoothly avoid spam - handles bounces automatically - easy import from Excel - integration with social networks

15. Letting People Know MailChimp Feedback on how it has benefited Lincolnshire CVS - 'helps create consistent, attractive, professional newsletters', template based design of campaigns & newsletters for re-use - eliminates manual emails with multiple attachments that had to be sent in batches to avoid jamming Outlook mail servers - build & import lists of groups and segment by town / interest - sign-up forms on website – people now 'come to us' - understand readers by tracking sent, bounced, opened, clicks - social media integration, Twitter, FB, QR – measure reach

16. Letting People Know MailChimp Free Version - 2000 subscribers and 12000 emails per month - Templates and Template Images including Merge Tags - Unlimited Groups and Segments - Offline and phone tools for stats and to collect new subscribers Paid for Version - £9.22 (1000), £18.45 (2500) per month (and larger) - Delivery Doctor and Inbox Inspector - No limit to emails (price bands for subscribers) - Enhanced targeting through subscribers social networks - Personalised Auto-responder when new people join list Other ones to look at - TinyLetter, ConstantContact, DotMailer, Mailblaster

17. Collaboration Doodle www.doodle.com What it is - easy meeting scheduling also - simple choice selecting - no more round robin emails - everyone can see latest view - pick dates, invite people, choose the most popular - set options, invite people, choose the winner

18. Collaboration Doodle What it does - view by person or by calendar - Reply 'Yes', 'No' and 'If Need be' - unlimited dates & participants (can set own cap) - share URL with potential attendees or closed list - share poll on Facebook & Twitter - create free account to manage options & polls - hide responses so only creator sees - responders can leave comments about choices

19. Collaboration Doodle Free Version - Registration not even required to participate - Free sign-up to manage invitations - 'Meet Me' page to publish availability and your time can be booked Paid for Versions - Themes, No adverts, Mobile, Calendar integration (€29 per year) - Also Branding, More Efficiency, Own URL , 20 people (€359 per yr) Others to look at - Google Calendar Feedback on how it has benefited ITEM3 - completely eliminated the wasted time of juggling meeting dates - everyone knows each others availability & who is attending - straightforward online system to select event catering options

20. Collaboration Google Tools Not Just Document Sharing (Google Drive) - Browser (Chrome) - Mail (Very popular and versatile on-line e-mail system) - Reader (Keep up to date with RSS newsfeeds you subscribe to) - Maps and Streetview (Find an organisation and see the building) - Places (Enhanced search result listing & map integration) - Alerts (Instant e-mail notifications when search term mentioned) - Custom Search (Embeddable search for your site or selected range) - Wallet (Secure money transactions) - Adwords (Advertising and keyword promotion) - Sites (Build simple webpages) - Play (Google App store for Andriod phones) - Plus (Social network, share content in 'Circles' & video 'Hangouts') Even - Hardware (Chromebook) - Augmented Reality (Glass)

21. ..even just to be noticed by a wider audience - get your organisation listed with 'Google Place' page e.g. Voluntary Action Rotherham Derwentside CVS & VB here - Verified - Add Photos - List Offers - Streetview Maps - Show Ratings - Comments

22. Collaboration Google Tools • Feedback on how it has benefited Community Lincs TLI Group - easy to collaborate with dispersed team - documents are always there - used Forms as part of an ideas gathering exercise - always got latest version, not 'on other computer' - 'Places' – makes our organisation stand out - 'Calendar' – can see mine/colleagues availability when I'm planning meetings out of the office – even on my phone

23. Also... (Almost) whatever task you want to do there will be a website or service to assist you ... Listening to opinions and views Team file sharing QR Codes linking to website from smartphone Jing, Google+, Branch, Audioboo, ipadio, ifttt … … maybe best left for the surgery sessions later!

24. What's next in the Cloud? Bite-sized Consumption of learning & information Mobile Tablets & Phones is only growing Visual Image & Video based content dominate Virtual Google Glass – Augmented & Immersive Smart NFC Near Field Communication payments But we should always ask, How is this relevant to the sector and how will it help work with communities

25. Measuring Success - Check how many times links are clicked if using Bit.ly - Listen what's said about your organisation using Topsy - Monitor. Google Analytics, Facebook Insights & Wordpress page visits, combine in Sparkwi.se - Measure. Tweetreach, Twitalyzer, SocialBro, www.twentyfeet.com - Visualize. Infographics on Visual.y, My Social Strand BUT …. real success is not just about the numbers - Tell stories of real people and real changes - Find out how people heard about you - Build relationships & success by joining in conversations - Social media presence an reflection of your organisation - Engage press, funders, authorities with pictures and video - Say Thank You!

26. Any Questions? Websites we've covered Unanswered Questions Things you'd like to be able to do? Other websites Anything else …. (Technology related!)

27. Thank You Paul Webster (Twitter : @watfordgap) paulwebster43@gmail.com