Learning Objectives

1. Coaching Employees 1 Learning Objectives 2 Characters 3 Get Started… Employee 1 Employee 2 Supervisor Resources

2. Coaching Employees 1 Objective 1 here…… Learning Objectives Characters 2 Objective 2 here…… 3 3 Objective 3 here…… Get Started… Employee 1 Employee 2 Supervisor Resources

3. Supervisor Your Scenario The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps Meeting with employee 1 Meeting with employee 2

4. Employee 1 Your Situation - Attitude The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps Not sure why the meeting Yes, I was late

5. Employee 2 Your Situation - Late The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps Start the meeting

6. Thanks for joining me, do you know why we are meeting today? Select a response for the employee No I don’t – I know that I just got a customer compliment Yes– I know that I was late today Tips for You as the supervisor • Tip 1 here, remember to listen, empathize, emphasize, etc… • Tip 2 here, eye contact, open mind, no pre-jugement, etc… • Tip 3 here, body language, voice tone, documentation, etc…

7. No, I don’t I just got a customer compliment Response 1: Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas porttitor congue massa. Fusce posuere, magna sed pulvinar ultricies, puruslectus TIPS Response 2: Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas porttitor congue massa. Fusce posuere, magna sed pulvinar ultricies, puruslectus Response 3: Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas porttitor congue massa. Fusce posuere, magna sed pulvinar ultricies, puruslectus