Metrics driven quality management
This presentation is the property of its rightful owner.
Sponsored Links
1 / 10

Metrics-Driven Quality Management PowerPoint PPT Presentation


  • 41 Views
  • Uploaded on
  • Presentation posted in: General

Metrics-Driven Quality Management. Mamta Trivedi Global Sr. Director, Quality Assurance. Current MCC Metrics. MCC (cont’d). MCC (cont’d). MCC (cont’d). Future Goals. Create standardized set of Sponsor-specific metrics Partner to develop risk-based approach

Download Presentation

Metrics-Driven Quality Management

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Metrics driven quality management

Metrics-Driven Quality Management

Mamta Trivedi

Global Sr. Director, Quality Assurance


Current mcc metrics

Current MCC Metrics


Mcc cont d

MCC (cont’d)


Mcc cont d1

MCC (cont’d)


Mcc cont d2

MCC (cont’d)


Future goals

Future Goals

  • Create standardized set of Sponsor-specific metrics

  • Partner to develop risk-based approach

  • Use data to understand Voice of Customer

  • Define Critical to Quality

  • Focus improvements

  • Establish “trust” and “confidence”

  • Position as partner in “resource constraint” age


Metrics storyboard

Metrics Storyboard


  • Login