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Metrics-Driven Quality Management. Mamta Trivedi Global Sr. Director, Quality Assurance. Current MCC Metrics. MCC (cont’d). MCC (cont’d). MCC (cont’d). Future Goals. Create standardized set of Sponsor-specific metrics Partner to develop risk-based approach

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metrics driven quality management

Metrics-Driven Quality Management

Mamta Trivedi

Global Sr. Director, Quality Assurance

future goals
Future Goals
  • Create standardized set of Sponsor-specific metrics
  • Partner to develop risk-based approach
  • Use data to understand Voice of Customer
  • Define Critical to Quality
  • Focus improvements
  • Establish “trust” and “confidence”
  • Position as partner in “resource constraint” age
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