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Metrics-Driven Quality Management. Mamta Trivedi Global Sr. Director, Quality Assurance. Current MCC Metrics. MCC (cont’d). MCC (cont’d). MCC (cont’d). Future Goals. Create standardized set of Sponsor-specific metrics Partner to develop risk-based approach

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Metrics driven quality management

Metrics-Driven Quality Management

Mamta Trivedi

Global Sr. Director, Quality Assurance






Future goals
Future Goals

  • Create standardized set of Sponsor-specific metrics

  • Partner to develop risk-based approach

  • Use data to understand Voice of Customer

  • Define Critical to Quality

  • Focus improvements

  • Establish “trust” and “confidence”

  • Position as partner in “resource constraint” age



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