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Management On The Move

Management On The Move. Management On The Move. The Need for Change – Everything is Connected!. Management On The Move. The Need for Change – Improvements. Quality of Service Perpetual, Face-to-Face Agent Coaching & Mentoring Employee Engagement Empowerment, and Support for Success !

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Management On The Move

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  1. Management On The Move

  2. Management On The Move • The Need for Change – Everything is Connected!

  3. Management On The Move • The Need for Change – Improvements • Quality of Service • Perpetual, Face-to-Face Agent Coaching & Mentoring • Employee Engagement • Empowerment, and Support for Success! • Real-Time Management • Service Level Contingency • Schedule Adherence

  4. Management On The Move • The Need for Change – Savings • Manual Work Effort • Data entry is so “1987” • Support Staff Payroll • WFM should save $$$ (think about that) • Attrition • Unhappy people leave. That’s expensive. • Agent Shrinkage & Idle Time • Service Level, & Abandonment

  5. Management On The Move • The Mobile Management Manifesto • How do you Satisfy The Need for Change? • I ♥Technology! • Expanded On-site Wireless Networks • Tablets, for: • Side-by-side collaboration • Remote connectivity • Holistic visibility • Elimination of manual work

  6. Management On The Move • The Mobile Management Manifesto • 44 Tablets • Wireless Network vs. $19,000 One-Time Expense!!! Repeated Cost!!!

  7. Management On The Move • The Mobile Management Manifesto • A Holistic Approach is Imperative! • Technology assists process, resulting inOrganizational Effectiveness • A singular focus will bringabout failure • The Mobile Management Manifesto needs to be embraced by everybody to be successful. • Make people partners to change, rather than targets.

  8. Management On The Move • The Mobile Management Manifesto

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