Hiring and onboarding
This presentation is the property of its rightful owner.
Sponsored Links
1 / 17

Hiring and Onboarding PowerPoint PPT Presentation


  • 71 Views
  • Uploaded on
  • Presentation posted in: General

Hiring and Onboarding. Recognize, hire and retain the best candidates. The ability to make good decisions regarding people represents one of the last reliable sources of competitive advantage, since very few organizations are good at it. - Peter Drucker. Teaming with Human Resources.

Download Presentation

Hiring and Onboarding

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Hiring and onboarding

Hiring and Onboarding

Recognize, hire

and retain the best candidates


Hiring and onboarding

The ability to make good decisions regarding people represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

- Peter Drucker


Teaming with human resources

Teaming with Human Resources

  • Review job description /job posting

    • Does it need to be updated?

    • Does it clearly define:

      • Position

      • Requirements


The resumes

The Resumes

  • Does candidate meet minimum requirements

  • Does candidate have customer service experience

  • Are there any red flags on resume

    • Gaps in dates of employment

    • Job hopper (changes jobs every one to two years)

    • Has only relatives as references


Let s have some fun looking at resumes

Let’s have some fun looking at Resumes…


The interview

The Interview


The behavioral interview

The Behavioral Interview

  • Past experience indicator of future performance

  • Ask candidate for examples of specific performance behaviors:

    • Tell me about a time when

      Train staff for behavioral interviewing if they will be part of the interview process (peer interviewing)


Hiring and onboarding

Benefits of Behavioral Interviewing

The toughest decisions in organizations are people decisions – hiring, firing, promotion, etc. These are the decisions that receive the least attention and are the hardest to “unmake”.

- Peter Drucker


Step 2 conducting the interview

Step 2: Conducting the Interview

Develop Rapport

Ask questions

Describe job

Invite questions

Close


Scenario sample questions

Scenario-Sample Questions

  • Tell me about how (you handled your busiest day at the last place you worked.)

  • Tell me about a time when

  • Give me an example when..

  • Describe a time when

    You talk 20% Applicant talks 80%


Evaluator errors

Evaluator Errors

TRAPS:

  • First impressions

  • Contrast

  • “Similar to me”

  • Misinterpretation of nonverbal clues

  • “Halo” effect

  • “Horns” effect


Behavioral interviewing

Behavioral Interviewing

It takes a wise person to discover a wise person.

- Diogenes Laertius, c. 200-250


Onboarding

Onboarding

  • Goal is to have everything ready for new staff member to make them feel welcome and a member of the organization from day one.

  • Create Checklist

    • Access

    • Phone number

    • Directory listing

    • Keys

  • Welcome letter

    • Start date

    • Where to go

    • Schedule


Onboarding1

Onboarding

  • Goal: Become and feel like a functional member of the

    • Organization

    • Department

    • Team

  • Orientation

    • Organization

    • Department specific

  • Training schedule

  • Welcome card signed by team members


Onboarding2

Onboarding

Goal:

  • increase retention and reduce the turnover that occurs within the new employee’s first year of employment.

  • 30 day employee check in

  • 60 day employee check in

  • 90 day employee check


Retention

Retention

  • Provide feedback

    • Positive

    • Constructive

    • Timely

  • Communicate

  • Be visible

  • Be fair and consistent


Success

Success


  • Login