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Hiring and Onboarding. Recognize, hire and retain the best candidates. The ability to make good decisions regarding people represents one of the last reliable sources of competitive advantage, since very few organizations are good at it. - Peter Drucker. Teaming with Human Resources.

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Hiring and onboarding

Hiring and Onboarding

Recognize, hire

and retain the best candidates


The ability to make good decisions regarding people represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

- Peter Drucker


Teaming with human resources
Teaming represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.with Human Resources

  • Review job description /job posting

    • Does it need to be updated?

    • Does it clearly define:

      • Position

      • Requirements


The resumes
The Resumes represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

  • Does candidate meet minimum requirements

  • Does candidate have customer service experience

  • Are there any red flags on resume

    • Gaps in dates of employment

    • Job hopper (changes jobs every one to two years)

    • Has only relatives as references


Let s have some fun looking at resumes
Let’s have some fun looking at Resumes… represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.


The interview
The Interview represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.


The behavioral interview
The Behavioral Interview represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

  • Past experience indicator of future performance

  • Ask candidate for examples of specific performance behaviors:

    • Tell me about a time when

      Train staff for behavioral interviewing if they will be part of the interview process (peer interviewing)


Benefits of Behavioral Interviewing represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

The toughest decisions in organizations are people decisions – hiring, firing, promotion, etc. These are the decisions that receive the least attention and are the hardest to “unmake”.

- Peter Drucker


Step 2 conducting the interview
Step 2: Conducting the Interview represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

Develop Rapport

Ask questions

Describe job

Invite questions

Close


Scenario sample questions
Scenario-Sample Questions represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

  • Tell me about how (you handled your busiest day at the last place you worked.)

  • Tell me about a time when

  • Give me an example when..

  • Describe a time when

    You talk 20% Applicant talks 80%


Evaluator errors
Evaluator Errors represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

TRAPS:

  • First impressions

  • Contrast

  • “Similar to me”

  • Misinterpretation of nonverbal clues

  • “Halo” effect

  • “Horns” effect


Behavioral interviewing
Behavioral Interviewing represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

It takes a wise person to discover a wise person.

- Diogenes Laertius, c. 200-250


Onboarding
Onboarding represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

  • Goal is to have everything ready for new staff member to make them feel welcome and a member of the organization from day one.

  • Create Checklist

    • Access

    • Phone number

    • Directory listing

    • Keys

  • Welcome letter

    • Start date

    • Where to go

    • Schedule


Onboarding1
Onboarding represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

  • Goal: Become and feel like a functional member of the

    • Organization

    • Department

    • Team

  • Orientation

    • Organization

    • Department specific

  • Training schedule

  • Welcome card signed by team members


Onboarding2
Onboarding represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

Goal:

  • increase retention and reduce the turnover that occurs within the new employee’s first year of employment.

  • 30 day employee check in

  • 60 day employee check in

  • 90 day employee check


Retention
Retention represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.

  • Provide feedback

    • Positive

    • Constructive

    • Timely

  • Communicate

  • Be visible

  • Be fair and consistent


Success
Success represents one of the last reliable sources of competitive advantage, since very few organizations are good at it.


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