Operational report board of directors meeting july 28 2007 garden grove california
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Operational Report Board of Directors Meeting July 28, 2007 Garden Grove, California PowerPoint PPT Presentation


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Operational Report Board of Directors Meeting July 28, 2007 Garden Grove, California. Neal J. Couture, CPCM Executive Director. Year in Review: 2006-2007 Financial. Increased total revenue by 9% from 2005-2006, from $5.033 million to $5.494 million.

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Operational Report Board of Directors Meeting July 28, 2007 Garden Grove, California

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Operational ReportBoard of Directors MeetingJuly 28, 2007Garden Grove, California

Neal J. Couture, CPCM

Executive Director


Year in Review: 2006-2007Financial

  • Increased total revenue by 9% from 2005-2006, from $5.033 million to $5.494 million.

  • Exceeded goal for investment revenue by 155%.

  • Completed annual audit on schedule and with no significant findings.

  • Completed transition of all financial services to Wachovia, without interrupting financial controls or operations.

  • Successfully managed cash flow, credit and reserves during office acquisition and relocation, and major IT project implementations.


Year in Review: 2006-2007Management

  • Launched the Contract Management Leadership Development Program (CMLDP), graduating 34 students in the first year.

  • Launched the W. Gregor MacFarlan Excellence in Contract Management Research and Writing Program. Raised $10,000 in sponsored funding annual commitments for the program.

  • Exceeded ASAE benchmark for staff efficiency – salaries and benefits are 31% of revenue compared to benchmark range of 35%-37%, and we have 23 FTEs versus benchmark range of 39.0 FTEs – 40.4 FTEs, for associations of our size and type.

  • Exceeded ASAE benchmark for staff productivity based on revenue per employee of $258,112 versus ASAE benchmarks of $185,000 - $197,000 per employee, for associations of our size and type.


Year in Review: 2006-2007Management (continued)

  • Implemented new Customer Relationship Management (CMS) system on schedule and within budget.

  • Implemented new project management system for managing creative services projects (edit, design, production, etc.)

  • Purchased new office condominium, negotiated sub-lease of former office space, and conducted office relocation within extremely tight schedule constraints.


Year in Review: 2006-2007Conferences

  • Conducted highly successful World Congress 2007, the largest in terms of gross revenue, exceeding the profit (net revenue) goal by 5.8% ($28,000).

  • Exceeded profit (net revenue) goal for Government Contract Management Conference by 26.8% ($31,000).

  • Exceeded profit (net revenue) goal for Aerospace and Defense Contract Management Conference by 39.4% ($17,000).

  • Increased overall revenue from exhibits and sponsors 8%.


Year in Review: 2006-2007Education and Certification

  • Expanded audio-seminar program, increasing the total number of sessions and the average attendance, and launched the “basics” series. The audio-seminar program has now gained recognition and acceptance across the association

  • Increased education revenue by 14%, the third consecutive year of growth.

  • Increased certification participation: 8.5% more new certification applications, 11.8% more recertification applications, and 15% more new certificants than the previous year.

  • Obtained equivalency determinations from DAU and FAI for our certifications, increasing the value of NCMA certification to Federal employees.

  • Completed an outside psychometric assessment of our examinations, continuing to improve the quality of the certification program.

  • Implemented new certification examination service, improving customer experience for people sitting for the exams.


Year in Review: 2006-2007Membership

  • Conducted and published 2006 salary survey, a widely recognized and cited report within the profession.

  • Recovered several large group memberships, including VA.

  • Increased the number of student members by 38% (to 468).

  • Conducted 2006 membership survey, increasing participation from non-members to improve data.


Year in Review: 2006-2007Component Relations

  • Launched e-newsletters for BOA, COF, and Students.

  • Published the Chapter Guidebook.

  • Implemented on-line submission and review of Graalman award applications.

  • Chartered Christopher Newport University student chapter.

  • Conducted highly-successful Mid-year Leadership Conferences in Annapolis, Orlando, and Las Vegas, and Leadership Summit in New Orleans, training more than 300 volunteers.


Year in Review: 2006-2007Advertising

  • Significantly increased jobs website utilization: 35% increase in # of registered job seekers; 23% increase in # of job applications; 37% increase in # of resumes; 8% increase in # job ads posted, and 4% increase in revenue.

  • Increased education partners revenue 55%.

  • Increased corporate sponsors revenue 444%

  • Launched e-newsletter ads, creating a new revenue stream.

  • Sold out website ad space (again).

  • Conducted two career fairs in conjunction with national education conferences, creating a new revenue stream.


Year in Review: 2006-2007Publications

  • Published:

    • “The Desktop Guide to Basic Contracting Terms, 6th edition”

    • “The Annotated Guide to the Contract Management Body of Knowledge (CMBOK), 2nd Edition”

    • “Leadership: Building High-Performance Buying and Selling Teams”


Annual Operating Plan 2007-2008 Financial


Annual Operating Plan 2007-2008 Financial (cont.)


Annual Operating Plan 2007-2008 Financial (cont.)


Annual Operating Plan 2007-2008 Management

  • Implement the Content Management System (CMS) and EducationDirector system.

  • Improve customer identification data (contact information, preferences)

  • Implement survey feedback for transactions.

  • Establish a quality benchmark metric for customer service feedback.


Annual Operating Plan 2007-2008 Conferences

  • Aerospace and Defense Contract Management Conference.

    • 189 paid attendees (increase from 181).

    • Improve attendee satisfaction rating from 76% (2006) to 80%

    • Develop relationships with AIA and NDIA for 2008 event.

    • Select ADC 2009 site and execute facilities contract.

  • Government Contract Management Conference

    • 391 paid attendees (increase from 381).

    • Maintain attendee satisfaction rating of 98%.

    • Increase the number of exhibits.

    • Select GCMC 2008 and 2009 sites and execute facilities contracts.


Annual Operating Plan 2007-2008 Conferences (cont.)

  • Executive Contract Management Conference

    • 40 paid attendees (last year’s was cancelled).

    • Achieve attendee satisfaction rating of 90%.

    • Select ECMC 2008 site and execute facilities contract.

  • World Congress

    • 869 paid attendees (increase from 787 paid).

    • Maintain attendee satisfaction rating of 95%.

    • Increase student involvement through on-site volunteers and conference content.

    • Select WC 2010 site and execute facilities contract.

  • Re-assess conference portfolio, including the timing of World Congress, and location and timing of ADC.


Action Item: World Congress in Canada

  • Exchange rate is $1 USD - $1.043 CD

  • Facilities in major Canadian cities are commensurate to United States properties.

  • Air travel options and pricing commensurate with United States cities.

  • 85% of attendees are members.

  • Currently 43 members in Canada.

  • 25% of attendees are from local area.

  • 81%-92% of conference attendees indicate they are involved mostly in domestic business.

  • Possible change to travel rules requiring passports for travel to/from Canada.


Pros

Comparable flight availability and prices.

Comparable hotel facilities.

Cons

Foreign travel requirements for most attendees, may require special employer approvals.

85% attendees are members, but we have only 43 members in Canada.

Weather concerns for April.

Does not serve current strategic objectives.

Action Item: World Congress in Canada


Conference Portfolio: Schedule and Locations

  • Move Congress to July?

    • Avoid weather considerations.

    • Increase flexibility in location selection.

    • April is filled with calendar challenges – Easter, Passover, spring break, ISM meeting.

    • July is not peak conference season, so more facilities would be available. May get better rates.

    • Avoids “April Miracle” scenario – moves Congress to 1st month in our fiscal year.

    • Attendees may add-on vacations.

    • Have done this before – 2002 in Long Beach.

    • Possible co-location of Leadership Summit.

    • Any change represents risk.


Conference Portfolio: Schedule and Locations

  • Move ADC to March and vary locations?

    • We have a potential conflict in 2009 – Congress in Long Beach in April (contracted) and ADC in July (no contract yet).

    • Aerospace community not as concentrated in Southern California.

    • Moves smallest conference to the end of the fiscal year.

  • Possible change of conference brand away from aerospace and defense.

  • Aerospace and defense could become a community of practice – this conference would be a product in that portfolio.


Annual Operating Plan 2007-2008 Education

  • Audio-Seminars

    • conduct 26 seminars, serve 2600 sites and 13,000 participants

    • improve customer identification data (names and contact information of site participants).

    • increase average evaluation ratings from 3.73 (FY2006-2007) to 3.83.

  • Contract Management Leadership Development Program (CMLDP)

    • improve net promoter score (NPS) from 35% to 70%.

    • improve mentor program.

    • Improve communications.


Annual Operating Plan 2007-2008 Education (cont.)

  • National Education Seminar Series (NESs)

    • conduct 58 seminars, serve 2462 attendees

    • increase average evaluation scores from 4.19 to 4.3

  • Books

    • sell 2712 units

  • E-courses

    • implement EducationDirector learning management system

    • develop and field between one to three new e-courses of NCMA design

    • sell 252 e-course units from third party sources.


Annual Operating Plan 2007-2008 Certification

  • Implement question item modifications in all three exams

  • Validate certification data and processes in CRM

  • Achieve 288 new certification applications

  • Achieve 495 recertification applications

  • Establish benchmark measure for recertification rate


Annual Operating Plan 2007-2008 Membership

  • Increase the value of membership by introducing new members-only benefits.

  • Increase membership by 5% from 17,729 to 18,615.

  • Recruit 4500 new members.

  • Retain 78% of existing or former members.

  • Increase student membership to 700.

  • Launch Expert Directory.

  • Expand new member orientation program.

  • Implement dropped member survey.


Annual Operating Plan 2007-2008 Component Relations

  • Chapter Services

    • Improve membership information provided to chapters.

    • Implement chapter websites using CMS (transfer from intranet).

    • Launch e-courses for chapter leaders.

    • Improve chapter feedback ratings.

    • Establish and publicize national accounts for online event registration, teleconference and webinar services, and email services.

    • Establish a master NCMA email address and account for each chapter, accessible to chapter leaders through the internet.

    • Implement a Chapter Leadership Expert Directory.


Annual Operating Plan 2007-2008 Component Relations (cont.)

  • Leadership Summit

    • Southern California area site TBD

    • Increase attendance to 130 volunteers.

    • Improve attendee feedback ratings.

  • Mid-year Leadership Conferences

    • Las Vegas, San Antonio and Daytona Beach, FL

    • Increase cumulative attendance to 175 volunteers.

    • Improve attendee feedback ratings.


Annual Operating Plan 2007-2008 Component Relations (cont.)

  • Fellows

    • Launch an online community for Fellows.

    • Implement Expert Directory

  • Board of Advisors (BOA)

    • Launch an online community for Advisors.

    • Increase the size of the BOA by 25%.

  • Awards

    • Increase the publicity of award winners, and calls for nominations.


Annual Operating Plan 2007-2008 Advertising

  • Increase advertising revenue from the Resource Guide.

  • Increase website and newsletter banner ads.

  • Implement marketing campaign for CMJobs.com website.

  • Increase magazine circulation through complimentary subscription program with education partner customers.

  • Increase exhibit sales for Career Fairs.


Annual Operating Plan 2007-2008 Publications and Creative Services

  • Redesign the appearance of Contract Management magazine

  • Publish a more robust and redesigned journal

  • Implement CMS system, and redesign the websites

  • Redesign the Resource Guide

  • Expand the GCMC career fair to include same services as Congress event


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