1 / 4

2011 at a glance

2011 at a glance. A total of 2189 complaints (6% increase 2010) 2099 = consumer complaints 90 = competitor complaints. Monthly picture (Consumer). Received 2189. Consumer 2099. Competitor 90. Investigated 566. Rejected 1508. Investigated 71. Not paid 19. Upheld 75. Dismissed

ayame
Download Presentation

2011 at a glance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. 2011 at a glance • A total of 2189 complaints (6% increase 2010) • 2099 = consumer complaints • 90 = competitor complaints

  2. Monthly picture (Consumer)

  3. Received 2189 Consumer 2099 Competitor 90 Investigated 566 Rejected 1508 Investigated 71 Not paid 19 Upheld 75 Dismissed 105 v/u & resolved 131 Upheld 18 Dismissed 25 v/u & resolved 23 • Note: 55% INCREASE of “valid” consumer complaints compared to 2010 • Note: 13% DECREASE in competitor complaints paid for compared to 2010

  4. January 2012: Consumer 275 Competitor 10 Investigated 76 Rejected 199 Investigated 2 Not paid 8

More Related