The Art of Case Management for the High School Graduation Coach presented by Nancy Turner, M.Ed. Communities In Schools

1. The Art of Case Managementfor the High School Graduation Coachpresented by Nancy Turner, M.Ed.Communities In Schools of Georgia

2. Session Objectives *Overview of Case Management *Role of HSGC *Developing a Caseload *Developing Service Strategies *Developing a Student File *Exit Review and Follow-up *Pitfalls of Case Management *Time Management

3. What is Case Management? • Case Management may be defined as a student-centered, goal-oriented process for assessing the need of an individual for particular services and obtaining those services; it is an approach that seeks to make service delivery to its students: • Integrated Student-Centered • Coordinated Goal-Oriented • Accountable Flexible • Prioritized Cost-Effective • Sustained Comprehensive • *Brandeis University Case Management Study in Partnership with the Center for Human Resources

4. Benefits of Case Management • Case Management offers schools an opportunity to link with other resources in a coordinated fashion that ultimately benefits the student because it: • Incorporates a coherent, prioritized, multidimensional, problem-solving approach; • Locates the student with a particular target group and social framework; • Seeks to stimulate change both within the student and the overall environments of which he or she is a part • * Brandeis University Case Management Study in Partnership with the Center for Human Resources

5. Four (4) Major Themes of Case Management • Case Management Requires Partnerships • Case Management Provides Predictability • Case Management Demands Accountability • Case Management Communicates Respect • * Brandeis University Case Management Study in Partnership with the Center for Human Resources

6. Effective Case Management • Locate and guide students through a sequence of steps which usually consists of the following components: • Identify and recruit appropriate students • Coordinate meetings with Graduation Team • Intake & assessment / Peach State Pathway • Design an Individual Student Action Plan (ISAP) • Intervene through brokering, advocating and linking services/strategies • Implement and monitor the ISAP • Evaluate the effectiveness • * Brandeis University Case Management Study in Partnership with the Center for Human Resources

7. Role of the High School Graduation Coach • In partnership with school administrators • faculty, counselors, social workers, support • staff, and parents, the High School Graduation • Coach has been designated to identify and • coordinate services to a target group of • students who are at risk of high school non- • completion.

8. Role of the High School Graduation Coach Stimulate Coordinate Monitor Remove Barriers Surrogate Parent Role Model Counsel Flexible Advocate Encourager Social Entrepreneur Liaison Brandeis University Case Management Study in Partnership with the Center for Human Resources

9. Steps in Developing a Caseload • School Staff/Faculty Orientation • Distribution of Referral Forms • Collection of Referral Forms • Identify Your Target Group • Meet with Student and Parent (Orientation, Assessments, & Consent Form) • Determine Level of Intervention

10. School Staff/Faculty Orientation • Set a date and time with your Principal to facilitate a staff orientation: • Develop an agenda • Review agenda with Principal • Share your role, responsibility, purpose • Share need for school support and partnerships • Inform staff of your target group • Describe the method of implementation • Share referral forms and elaborate • Develop and share an example of a case file/folder • Share school goals / expected outcomes

11. Distribution of Referral Forms • Distribute the Student Referral Forms during a school staff/faculty meeting. • Distribute the Student Referral Forms in each box of the faculty and staff with an instruction memo attached. • Meet with the Counselors from in the feeder middle school and with high school counselors to ask for referrals via the Referral Forms. • Meet with the school system Social Worker(s) to ask for referrals via the Referral Forms. • Make Referral Forms available to students through a display in an area where students gather or outside the counselor’s office. • Make Referral Forms available through the school PTO or Parent Resource Center.

12. Identify Your Target Group • 9th thru 12th Graders • Failure to Pass Sections of the GHGT • Credit Deficient • Poor Performance on EOCT’s • Poor/Irregular Attendance • Placed by LEA Committee (not promoted) • Scored “Does Not Meet Expectations” on any Section of CRCT • Non-School-Related Challenges

13. Examples of Non-Academic Challenges • Pregnancy/Teen Parents • Value placed on education • Family issues or lack of family support • Student motivation • Combating destructive attitudes with staff/peers • Discipline infractions • Problematic associations • Health Issues

14. Collection of Student Data • School Database (AS400, SASI or School Max) • Local Records (Attendance and Behavior Records, Credits Earned, etc.) • State Standardized Test Scores (CRCT, GHSGT, EOCT) • National Standardized Test Scores (SAT, ACT) • Interview with the student and their parent/guardian • 6. Contact with school staff

15. Parent Orientation • Meet with both the parent and student • Review role as the HSGC • Complete Student /Family Profile Form • Review Peach State Pathways • Complete Individual Student Action Plan • Sign Parent Consent Form (if required) • Give contact information • Set up next meeting

16. Family Educational Rights and Privacy ActFERPA • FERPA gives parents and students (age of 18 and over) certain rights to educational records • Right to inspect and review students educational records • Rights to correct records if they believed them to be inaccurate • Right to release any student educational records

17. Determine Service Strategies • Through this process, the HSGC will identify strategies or services that each student requires to become more successful in school: • Tutoring • Support Groups • Mentoring • Counseling • Health Services • Social Skills / Life Skills • Substance Abuse Education • Vocational Exploration • Meeting Basic Needs

18. Developing a Student File • Student Folder Checklist • Student Referral Form • Peach State Pathways Form • Student/Family Profile Form • Parent/Guardian Consent Form • Individual Student Action Plan • ISAP Progress Notes • HSGC Contact Notes • Exit Review and Follow-up Form

19. Pitfalls of Case Management • Insincerity/ Lack of Genuineness • Minimizing Problems • Advice Giving • Interrupting the Student • Offering False Assurance • Premature Problem Solving • Judgmental Response • Premature Confrontation • Inappropriate Self-Disclosure • Becoming Too Involved • * Social Work Skills Demonstrated

20. Time Management: Developing a Systematic Approach • Developing Partnerships • Caseload Numbers and Composition • Interaction Among Parents, Students, School Staff (i.e. Family Profile & ISAP) • Generating & Monitoring Service • Delivery Resources • Recordkeeping • Training • Consulting with Supervisor and Graduation Team • * Mental Health Nurses Association

21. Resources

22. Questions and Answers