Why Are Chatbots a Great Idea for Your Business?

1. CHATBOT A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. WHY ARE CHATBOTS A GREAT IDEA FOR YOUR BUSINESS? It helps in cutting customer service costs. You receive a lot of routine and repetitive tasks. Your customers reach you outside your working hours. It is not possible to provide 24/7 support to customers. You want to upscale your marketing efforts. You do not want to fall behind your competitors. WHY A CHATBOT IS A GREAT TOOL FOR YOUR BUSINESS : Chatbots are available 24/7 to solve customers’ queries. When chatbots are part of the communication strategy, customers do not have to wait for the next available operator . With chatbots, a business can handle the queries of thousands of customers effectively and efficiently thereby improving the response time. Chatbots are programmed to answer queries in the language of customers and this way you can satisfy customers in a much better way by answering them in their native language. With the omnichannel messaging support feature of chatbots, customers can communicate with businesses through various channels and platforms such as websites, Facebook, etc., and receive improved service and experience. Chatbots are consistent in answering and this ensures value to customer conversation. It is important to give timely and consistent responses to improve customer satisfaction. Chatbots make customers independent and allow them to do transactions without any human help . Phone : +968 24664477 Email :info@ttct.net http://ttct.net/