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Administrative Management Services

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Administrative Management Services. Calvin Turner, Deputy Director National Finance Center November 27, 2012. Administrative Management Services. Commitment to Value. SLA Metrics

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Administrative Management Services

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Administrative Management Services Calvin Turner, Deputy DirectorNational Finance CenterNovember 27, 2012

  2. Administrative Management Services

  3. Commitment to Value • SLA Metrics • Managing costs • Strategies available to reduce Agency costs • Reliability and dependability • Focusing on your future

  4. PPS Metrics – FY 2012

  5. PPS Metrics – FY 2012

  6. EmpowHR Metrics – FY 2012

  7. EmpowHR Metrics – FY 2012

  8. webTA Metrics – FY 2012

  9. Commitment to Value • SLA metrics • Managing costs • Strategies available to reduce Agency costs • Reliability and dependability • Focusing on your future

  10. Managing Costs

  11. Average Billed Rate vs. Rate of Inflation (Base Year = 2004)

  12. Managing Costs

  13. Managing Costs

  14. Commitment to Value • SLA metrics • Managing costs • Strategies available to reduce Agency costs • Reliability and dependability • Focusing on your future

  15. Strategies Available to Reduce Agency Costs • Eliminate mailing of paper documents to employees (i.e., E&L Statements) • Use Insight/Reporting Center in lieu of FOCUS • Increase Agency management of debts/claims • Reduce the number of T&A corrections and manual payments

  16. Commitment to Value • SLA metrics • Managing costs • Strategies available to reduce Agency costs • Reliability and dependability • Focusing on your future

  17. Reliability and Dependability • Annual testing of Continuity of Operations Plan (COOP) • Demonstrated Confidence and Reliability • 2012 Exercise Successfully Completed, May 7 – 10 • 2013 Exercise Scheduled, April 15 – 19 • Proven Results • NFC deployed a COOP team to the AWS in preparation for Hurricane Isaac in late August 2012 through Labor Day weekend – which was a payroll processing weekend. • All personnel actions were completed for clients, and payroll for all employees was successfully processed with no problems.

  18. Commitment to Value • SLA metrics • Managing costs • Strategies available to reduce Agency costs • Reliability and dependability • Focusing on your future

  19. Focusing on Your Future We will continue to: • Revise Service Level Agreements (SLAs) to meet or exceed OPM guidelines on service line metrics. • Review our cost methodologies to provide transparency and cost reductions to rate structures for our customer Agencies whenever possible. • Focus on emergency preparedness.

  20. Human Resources Management Services

  21. HRMS Value Added Services • Human Resources Servicing • Third-Party Labor Relations Representation

  22. Human Resources Servicing NFC HRMS is uniquely positioned to provide the following Human Resources Management advisory and functional services to external customer Agencies: • Retirement Counseling services • Employee Relations services • Personnel Action Request processing • Workers Compensation support • Classification, Recruitment, and Placement services

  23. Human Resources Servicing Currently, NFC provides HR Servicing to the following Agencies: • Coast Guard – Payroll processing services • DHS OIG – Back-office processing of all personnel and payroll actions • NAD – Back-end recruitment, payroll/personnel processing, and Employee Relations and Labor Relations servicing • NRCS – Temporary classification, recruitment, and processing while they transition to an outsourced servicing Agency

  24. HRMS Value Added Services • Human Resources Servicing • Third-Party Labor Relations Representation

  25. Third Party Labor Relations • Experienced and credentialed Labor and Employee Relations Office (LERO) with a staff that includes 2 attorneys and 2 paralegals, that can assist our clients with a wide range of Labor Relations issues • Labor and Employee Relations is our specialty – not a sideline • LERO is a results-oriented and customer-focused servicing branch with a mission to provide successful labor relations management for our clients

  26. Third Party Labor Relations • NFC’s Labor Relations Team has expertise in the following areas: • Merit Systems Protection Board • Equal Employment Opportunity Commission • Uniform Services Employment and Reemployment Rights Act • Workers Compensation • Unemployment Tribunals • Federal Labor Relations Authority • Unfair Labor Practice Charge and Complaints • Federal Mediation • Impasses Panel • Arbitration

  27. Questions?

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