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Where do they all come from?

Real-Time, Real-World Training for Global Learners Presented by: Dave Colaizzi, CEO of Five Star Development, Inc. Where do they all come from?. What do you think?. Agenda. Target Audience & Environment Evolution of the: Program Curriculum Supporting Materials Simulation

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Where do they all come from?

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  1. Real-Time, Real-World Training for Global LearnersPresented by: Dave Colaizzi, CEO of Five Star Development, Inc.

  2. Where do they all come from?

  3. What do you think?

  4. Agenda • Target Audience & Environment • Evolution of the: • Program • Curriculum • Supporting Materials • Simulation • Future Development

  5. What do you think?

  6. Target Audience & Environment • Audience • Industry recruiting fewer “bankers” • Most attendees are emerging leaders • Environment • Card market penetrated • Card payment industry competition changing

  7. In the last ten years, what difference have you seen in how facilitated events are executed?(Please respond in the Chat window)

  8. Program Evolution 1997 2009 Up to seven events/year Up to 160 attendees Private/open enrollment Participants anywhere Consistently rated excellent • 18 months to plan one • Pilot of 30 attendees • Invitation Only • Participants all together • Effectiveness unknown

  9. In the last ten years, what forces are driving curriculum design?(Please respond in the Chat window)

  10. Curriculum Evolution 1997 2009 Focus on balance of business and learning Library of more granular themes available Mix/match format of themes Variable program length Mix of industry and company speakers – focus on presentation skills Eight hours pre-work Large focus on team • Focus on business objectives • Focused on two broad themes • Rigid format of daily theme • Fixed program length • Predominantly industry speakers – focus on SME • No pre-work • Limited emphasis on the team

  11. In the last ten years, what forces are driving support material creation?(Please respond in the Chat window)

  12. Support Material Evolution 1997 2009 Participant work book Developed in Word Nimble and easy to edit Designed to facilitate Presentations Creative and light weight Leverage ARUs frequently Facilitator Training High touch Limited time No travel expense • Participant work book • Highly ‘published’ • Expensive published • Designed to be facilitated • Presentations • Text heavy and dry • Limited interaction • Facilitator Training • High touch • Time intensive • Expensive

  13. What do you think?

  14. What is the most challenging part of simulation development?(Please respond in the Chat window)

  15. Simulation Development • Develop employee learning objectives • Develop desired business metrics • Analyze inputs, events & outputs • Model development • Data gathering • Story development • Creative development • Putting it all together

  16. Let’s take a Tour!

  17. What types of technology are required to make that work?(Please respond in the Chat window)

  18. 1st Generation Technology (1997 to 2000)

  19. 2nd Generation Technology (2000 to 2003)

  20. 3rd Generation Technology (2003 to 2008)

  21. Future Development • New themes/topics to complete library • Self-serve simulations against AI • Global competitions within companies and against companies

  22. Questions?

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