Automated Email and Fax Delivery of PO\'s. September 24, 2009. Presented By: Larry Michieli, VP Financial Systems, Rogers Communications Inc. Ben Bruno, President STR Software. STR Software Overview at Rogers.
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September 24, 2009
Larry Michieli, VP Financial Systems, Rogers Communications Inc.
Ben Bruno, President STR Software
Rogers Communications Inc. is a diversified Canadian Communications and Media company.
Canada’s largest wireless voice and data communications provider
Canada’s largest Cable television provider offering cable television, high-speed internet, telephony and video retail operations
Media Operations including Radio and Television Broadcasting (CHFI, 680news, the Fan, Omni TV, City TV, tSc), Magazine Publishing (Macleans, Chatelaine, Flare, Hello and many Business Publications), and sports entertainment (Blue Jays, Rogers Centre and Sportsnet).
2007 Revenue $11.3 billion
6.5 million post paid wireless customers
1.5 million prepaid wireless
Basic Cable 2.3 million
High speed internet 1.6 million
Digital Cable in 1.6 million households
52 Radio stations
Went live with Oracle EBusiness Suite January 2006
Oracle suggested Rightfax and we had used Rightfax with our GEAC system for fax delivery.
Had issues on stabilizing Rightfax and trying get PO’s faxed out the door. Buyers spent more time confirming faxes had been delivered
Brokered many calls with Deloitte / Rightfax and Oracle to find a fix – 3 months back and forth (VP Procurement totally frustrated as were we)
Rightfax said we needed to drop down a version from 11.5.10 that we went live with.
Deloitte, our integrator, found STR Software - a small company out of Richmond, VA
We worried about size: how could 17 people support us 24 / 7?
Deloitte arranged Proof Of Concept – done over weekend and able to fully test and resolved our problem. Worked with Ben and a few of his technicians
Reference check – called controller of one of our media properties (The Shopping Channel had been using for years with no problems)
Asked Controller – what about financial risk / size issue? Can they handle a company like Rogers? Comments back – “Product works and they resolve any issues quickly. Hardly hear an issue from our IT department or buyers about PO’s not being faxed so really not a worry”.
Went live shortly thereafter. Took longer for us to get the contract through legal / PO to them then to get POC and then set up in Production.
My cohort in IT made the comment
“I have been in IT for over thirty-five years, and never, in my life, have I found a product that was installed in one day and has been used flawlessly ever since.”
Dave Fitzsimmons, VP of Corporate Systems
Rogers Communications, Inc.
Small team (17 Staff when we implemented – now up to 22) but very responsive. Stable product and only a few calls in last two years.
Moved away from 7/24 support to per diem after hours support model.
Calls over last US Thanksgiving weekend triage and handled by team. One STR Software analyst joined conference call and assisted while pulled over on the side the highway. Resolved in 4 hour window.
Recently over weekend – database corruption required fix. DBA’s and STR Software consultant resolved in an hour.
Faxing 2500 to 3500 pages per day plus alerts on failed delivery back to buyer through AventX from STR Software
Emailing through native Oracle or by vendors using iSupplier.
Recently introduced Oracle inventory to handle Cable and Wireless inventory - added (1000 to 1500 plus PO’s per day through EDI and email for Wireless handset and accessory vendors.
Looking for confirmation on receipt and opening of emailed PO. Getting receipt acknowledgement on EDI orders going through 3rd party (QLogitek) but not on email. Working with STR Software to get that so that we can then get end-to-end visibility on sales orders through PO, direct shipment to dealer and through invoicing.
Happy with decision to move to AventX from STR Software
Looking to leverage some of STR Software’s new functionality to gain visibility on email delivery.
Now over to Ben Bruno, President STR Software.
“Does anyone know how to integrate a 3rd party fax solution with XML Publisher?
Slide courtesy of Oracle Corporation
Separate fax command file
Separate PDF data file
Add Bursting Control
File to Data Definition
Automatic | Batch
AventX Oracle Connector
any document. any format. any volume.
Ben Bruno Larry Michieli
President VP of Financial Systems
STR Software Rogers Communications, Inc.
11505 Allecingie Parkway 1 Mount Pleasant Road, Fifth Floor
Richmond, VA 23235 Toronto, ON M4Y 2Y5
Web: www.strsoftware.com Web: www.rogers.com