Cisco systems architecture erp and web enabled it
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Cisco Systems Architecture: ERP and Web-enabled IT. Case Analysis. Set the Stage. Cisco is frequently cited as an information Age company in contrast to an Industrial Age company.

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Cisco Systems Architecture: ERP and Web-enabled IT

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Cisco systems architecture erp and web enabled it

Cisco Systems Architecture: ERP and Web-enabled IT

Case Analysis


Set the stage

Set the Stage

  • Cisco is frequently cited as an information Age company in contrast to an Industrial Age company.

  • What are the key factors that differentiate Cisco as an Information Age company? Who Cisco is? What are their competency?

  • How would you characterize the role of Pete Solvik as CIO?


Erp implementation

ERP Implementation

  • How was the decision made to implement ERP?

  • Evaluate the analysis made to recommend ERP to the Board, and the quality of the justification.

  • What were the key factors that enabled the team to implement ERP in 9 months at Cisco?

  • To what extent can Cisco experience in ERP implementation be applied to other companies?


I net applications and benefits

I-Net Applications and Benefits

  • How did Cisco build out their I-Net at Cisco to electronically connect with the customer? Identify the benefits that were enabled by this initiative.

  • Identify the main benefits of the strategic I-Net at Cisco, and estimate the range and type of benefits you think that they achieved.


Reduction in operating costs fy 2000

Reduction in Operating Costs (FY 2000)

  • Single enterprise $170m

  • New Product Introduction $402

  • Autotest $108

  • Direct Fulfillment $15 m

  • CCO Commerce $65 m

  • Total $760m


Financial impact of internet business solutions fy 00

Financial Impact of Internet Business Solutions (FY ’00)

  • Supply Chain Management ($695 m)

    • Cost ($307 m); Income

    • Income: Faster time to market ($388m)

  • Customer Care ($506m)

  • Workforce Optimization ($86m)

  • Total Financial Impact ($1,352m)


New challenges beyond 2000

New Challenges Beyond 2000

  • What new challenges does Cisco have to address? Identify these challenges in terms of technology, economy, and market competition.

  • How would Cisco’s past success affect its future?

  • What should the CIO recommend?


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