Night 1 Tuesday September 28, 2010

1. Night 1 Tuesday September 28, 2010 An Overview of Management Prof. Roy Philip Systems Management

2. What is an Organization? • Two or more persons engaged in a systematic effort to produce goods or services. • Group of people intentionally organized to accomplish an overall, common goal or set of goals. Prof. Roy Philip Systems Management

3. What is Management? • The process of achieving organizational goals by engaging in the four major functions of planning, organizing, leading, and controlling. • It characterizes the process of planning, leading, and directing all or part of an organization, through the deployment or manipulation of resources. Prof. Roy Philip Systems Management

4. Four Functions of Management(1 of 2) • Planning – the process of setting goals and deciding how best to achieve them. • Organizing – the process of allocating and arranging human and nonhuman resources so that plans can be carried out successfully. Prof. Roy Philip Systems Management

5. Four Functions of Management(2 of 2) • Leading – the process of influencing others to engage in the work behaviors necessary to reach organizational goals. • Controlling – the process of regulating organizational activities so that actual performance conforms to expected organizational standards and goals. Prof. Roy Philip Systems Management

6. Work Agenda • A loosely connected set of tentative goals and tasks that a manager is attempting to accomplish. • Influencing factors • Job demands • Job constraints • Job choices Prof. Roy Philip Systems Management

7. Do you need Management Skills? • In the new work environment: • Entrepreneurship • Downsizing and Delayering • Job enrichment and Empowerment • Self-Managed work teams • Hiring for the second job • Networking Prof. Roy Philip Systems Management

8. Effectiveness vs. Efficiency • Effectiveness – the ability to choose appropriate goals and achieve them. • Efficiency – the ability to make the best use of available resources in the process of achieving goals. Prof. Roy Philip Systems Management

9. Effectiveness vs. Efficiency • Effectiveness – Ability to achieve stated goals or objectives, judged in terms of both output and impact.Efficiency – producing the desired result with the least waste Prof. Roy Philip Systems Management

10. What makes an Effective Manager? Managerial Education Managerial Experience Is Management an Art or a Science? Prof. Roy Philip Systems Management

11. The Historical Development of Management Prof. Roy Philip Systems Management

12. Historical Developments of Management • Sumerian traders from Mesopotamia • Egyptian Pyramid builders • An off-shoot of Economics in the 19th century (Adam Smith) • Innovation (Eli Whitney and James Watt) Prof. Roy Philip Systems Management

13. The Birth of Management(1 of 6) Preclassical Contributors Robert Owen (Entrepreneur-Human Resources) Charles Babbage (Mathematician-Work specialization and profit-sharing plan) Henry R. Towne (Mechanical Engineer-Management as a science and development of management principles) Prof. Roy Philip Systems Management

14. The Birth of Management(2 of 6) • Classical Viewpoint • Scientific Management • Fredrick Winslow Taylor (Engineer-Science of management, Time-and-motion study) • Frank and Lilian Gilbreth (Bricklayer and Psychologist-Psychology in the workplace) • Henry L. Gantt (Gantt chart for decision making) • Bureaucratic Management • Max Weber (Consultant, Professor, and Author-Bureaucracy) Prof. Roy Philip Systems Management

15. The Birth of Management(3 of 6) • Administrative Management • Henri Fayol (Mining Engineer-Functional approach to management) • Chester Bernard (Statistician-Authority) • Coordination vs. Cooperation Prof. Roy Philip Systems Management

16. The Birth of Management(4 of 6) • Behavioral Viewpoint • Early Behaviorists • Hugo Munsterberg (Medicine and Psychology-Industrial Psychology) • Mary Parker Follet (Political Science-Significance of Groups and their integration) • Hawthorne Studies • Human Relations Movement • Abraham Maslow (Psychologist-Theory of motivation) • Douglas McGregor (Industrial Manager-Assumptions managers make about workers) • Behavioral Science Approach Prof. Roy Philip Systems Management

17. The Birth of Management(5 of 6) • Quantitative Management Viewpoint • Management Science-Decision making through the use of sophisticated mathematical models and statistical methods. • Operations Management-Managing the production and delivery of an organization’s products and services. • Management Information Systems-Use of computer-based information systems for management. Prof. Roy Philip Systems Management

18. The Birth of Management(6 of 6) • Contemporary Viewpoints • Systems Theory-Organizations can be visualized as systems • Contingency Theory-Managerial actions is situation specific. (Joan Woodward-Sociologist) • Emerging Views • Japanese Management • Theory Z Prof. Roy Philip Systems Management