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Value Proposition of Salesforce & at Yale University. Yale University Office of the CTO. Andrew Newman 11-September-2014. Salesforce – The Dream. Rapidly Developed, Inexpensive Customized Applications Low Cost Product Lifecycle

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Value Proposition of Salesforce & Force at Yale University

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Value Proposition of Salesforce & Force.comat Yale University

Yale University Office of the CTO

Andrew Newman


Salesforce – The Dream

Rapidly Developed, Inexpensive Customized Applications

Low Cost Product Lifecycle

Performance, Reliability, Availability – Someone Else’s Problem

Zero Capital Footprint

Upgrades, New Features, Keeping up with Modern Application Expectations – Someone Else’s Problem

Early Explorations

The Totally Custom Small Footprint Application.

The Tailored Sales/Service (CRM-ish) Business Need.

The Rise of the “Citizen Developer”

Should Optimizing Subscription Costs Unduly Influence Application Design / Architecture?

Are we OK With “Citizen Data Architects?”

Recommendations – 1 Year Ago

  • Recommendations for “Org” Structure

  • Recommendations for Development Platforms

    • Use the technology that the anchor product uses

    • …Or Use the technology that the anchor product vendor recommends… so with Workday that would be???

  • How much of our expertise / standards can we preserve?

    • Version Control?

    • Continuous Integration?

    • Migration / Backout methodologies?

Present Day – Time for Analysis

  • Examining Three Models

    • Pure Configuration of ServiceDesk or CRM Application

    • Greenfield Application

    • Hybrid Model – Professional Engineer Partners with Citizen Developer

  • Need Case Studies for Hybrid Model

    • What approaches / division of labor works?

    • Who can document the efficiency gains and/or savings?

    • What does a hybrid developer contract look like? SoW items? Warranty?

Present Day – Looking at Demand


Looking at Demand – The Questions

  • Does the candidate solution “look” like:

    • A service desk?

    • A CRM?

    • A generic intake queue?

  • Does the candidate solution “look” like:

    • A small departmental application with little need for institutional data?

    • A small focused user base?

  • Does the candidate solution “look” like:

    • “Something” that is amenable to a hybrid development approach?

What Can Central IT Provide the Community

  • Few Users in More Than 1 Org

  • Common Implementation of Roles & Entitlements

  • Each Satellite Supports Applications Common to a Constituent Group

Hey! What About Workday Anyway?

So… Is Force.comultimately the extension platform for Workday?

How do we capture the benefits of without obliging the data to be co-located in the Salesforce ecosystem?

What does a set of Workday extensions look like from a development lifecycle efficiency point of view?

The Development Model Reconsidered

… Let’s not celebrate quite yet!

External App

External App

JDBC / ODBC / SQLnet etc…


Web Svcs



Application Business Logic

Application Business Logic

ORM Mappings

Relational Data Store

Relational Data Store

“Good / Better / Best” for Integration Libraries

Good– Core Workday objects available via Web Services and “Wrapped”

Better – Salesforce Customizable UI Components Extended to Use Wrapped Workday Object/Services

Best – Core Workday objects Appear (as if by magic) As Though the Data is Local to Workday

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