Q uality a ssurance concepts principles
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Q uality A ssurance Concepts & Principles. Quality Management. Quality Management Quality Management is a method for ensuring that all activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.

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Q uality A ssurance Concepts & Principles

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Q uality a ssurance concepts principles

Quality Assurance

Concepts & Principles


Q uality a ssurance concepts principles

Quality Management


Q uality a ssurance concepts principles

Quality Management

Quality Management is a method for ensuring that all activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance


Q uality a ssurance concepts principles

  • Quality.

  • Degree to which a set of inherent characteristics fulfill its requirements (ISO 9000)‏

  • Conformance to requirements (Philip Crosby 1980s)‏

  • Fitness for use (Joseph Juran)‏


Q uality a ssurance concepts principles

Management.

The system of managing with steps like planning, organizing, implementation and control (Wikipedia)‏

Management comprises planning,organizing, resourcing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.

Management can also refer to the person or people who perform the act(s) of management.


Q uality a ssurance concepts principles

Quality ManagementMovement

Prior to World War I

Quality was viewed predominantly as Inspection, sorting the good items from the bad

Early 1950s

Emphasis still on sorting good items from bad but quality control principles were emerging

1950s - 1960s

Quality control evolved to quality assurance with emphasis on problem avoidance rather than problem detection


Q uality a ssurance concepts principles

Quality ManagementMovement

Today

Emphasis is on strategic quality management

Quality is defined by the customer

Quality is linked with profitability on both market and cost sides

Quality has become a competitive weapon

Quality is now an integral part of the strategic planning process

Quality requires an organization wide commitment


Q uality a ssurance concepts principles

Total Quality Managementis a management strategy aimed at embedding awareness of quality in all organizational processes (Wikipedia)‏

TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society (ISO)‏


Q uality a ssurance concepts principles

Quality Management

1Quality Planning

2Perform Quality Assurance

3 Perform Quality Control

During the (production) process

Before the (production) process

After the (production) process

¨Do the right things¨

¨Do things right¨

¨Done the right things right¨

Monitoring specific results to determine whether they comply with relevant quality standards and identify ways to eliminate unsatisfactory results

Focused on setting quality objectives and necessary processes that will ensure achievement of quality objectives

Application of planned, systematic quality activities to ensure that all processes employed will meet requirements and standards


Q uality a ssurance concepts principles

Quality Management

2Perform Quality Assurance

¨Do things right¨

During the (production) process

¨Do the right things¨

Quality Management

After the (production) process

Before the (production) process

1Quality Planning

3Perform Quality Control

¨Done the right things right¨


Q uality a ssurance concepts principles

Quality Management Principles

1. Customer Focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Applying the Principle of Customer Focus typically leads to:

Researching and understanding customer needs and expectations;

Ensuring that the objectives of the organization are linked to customer needs and expectations;

Communicating customer needs and expectations throughout the organization;

Measuring customer satisfaction and acting on the results;

Systematically managing customer relationships;

Ensuring a balanced approached between satisfying customers and other interested parties.


Q uality a ssurance concepts principles

Who is your customer?


Q uality a ssurance concepts principles

Quality Management Principles

2. Leadership

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Applying the Principle of Leadership typically leads to:

Considering the needs of all interested parties including customers, owners, employees, suppliers, financiers, local communities as a whole

Establishing a clear vision of the organization's future

Setting challenging goals and targets

Inspiring, encouraging and recognizing people's contribution


Q uality a ssurance concepts principles

Quality Management Principles

3. Involvement of People

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Applying the Principle of Involvement of People typically leads to:

People understanding the importance of their contribution and role in the organization

People identifying constraints to their performance

People accepting ownership of problems and their responsibility for solving them

People freely sharing knowledge and experience


Q uality a ssurance concepts principles

Quality Management Principles

4. Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Applying the Principle of Process Approach typically leads to:

Systematically defining the activities necessary to obtain a desired result

Establishing clear responsibility and accountability for managing key activities

Analyzing and measuring of the capability of key activities

Identifying the interfaces of key activities within and between the functions of the organization

Focusing on the factors such as resources, methods and materials that will improve key activities of the organization


Q uality a ssurance concepts principles

Quality Management Principles

5. System Approach to Management

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives

Applying the Principle of System Approach to Management typically leads to:

Structuring a system to achieve the organization's objectives in the most effective and efficient way

Understanding the interdependencies between the processes of the system

Structured approaches that harmonize and integrate processes

Provide a better understanding of roles and responsibilities

Continually improving the system through measurement and evaluation


Q uality a ssurance concepts principles

¨Minute changes create additional changes that are not always predictable. It is important to examine the multiple interactions within a system rather than focus on the individual components...... understand that constant review of change is needed to accurately change and foster additional growth within each affected system.¨

-David Aloyzy Zera


Q uality a ssurance concepts principles

Learner

Level

Detect the problems and issues as they occur

Detect problems and issues where they occur

Determine the forward and backward implications of problems and issues as they occur

Determine the causes of the problems and issues

Determine possible effect of policies and opportunities to the entire system

Determine the adjustments in the entire system and at each sub system of policies and opportunities

Determine what chain is strong and what needs strengthening

Learning Center

Level

Stakeholders

District

Level

Classroom

Level

Division

Level

School

Level

Stakeholders

Region

Level

Central Level

Stakeholders

1.0 Systems Perspective:

Strengthening the Education Delivery System

twg - qaaf


Q uality a ssurance concepts principles

Learner

Level

What is the strongest chain?

Where is the strongest chain?

When is the chain strong?

Who in the chain is strong?

Why is the chain strong?

What is the weakest chain?

Where is the weakest chain?

When is the chain weak?

Who in the chain is weak?

Why is the chain weak?

Learning Center

Level

Stakeholders

District

Level

Classroom

Level

Division

Level

School

Level

Stakeholders

Region

Level

Central Level

Stakeholders

1.0 Systems Perspective:

Strengthening the Education Delivery System

twg - qaaf


Q uality a ssurance concepts principles

Determine strong and weak points of the system

Learner

Level

Learning Center

Level

Detect when and where the system is weak.

Identify potential problems and its implications

Stakeholders

District

Level

Classroom

Level

Division

Level

Determine when and why the system is weak

School

Level

Stakeholders

Region

Level

Proactive approach to managing issues and concerns

Central Level

Stakeholders

Systems Consideration

Strengthening the link between levels


Q uality a ssurance concepts principles

Quality Management Principles

6. Continual Improvement

Continual improvement of the organization's overall performance should be a permanent objective of the organization

Applying the Principle of Continual Improvement typically leads to:

Establishing a consistent organization wide approach to continual improvement of the organization's performance

Making continual improvement of products, processes and systems an objective for every individual in the organization

Establishing goals to guide, and measures to track, continual improvement

Recognizing and acknowledging improvements


Q uality a ssurance concepts principles

At the end of 4th Year HS, learners demonstrate enhanced communication skills, critical problem solving skills, productivity, self development, sense of community and vision

Learners at 2nd Year HS demonstrate interdisciplinary skills and show more interest in understanding/involvement to community concerns

Learners' Achievement

4th Year

High School

At the end of Grade 6, Learners demonstrate basic functional literacy skills

3rd Year

High School

Learners at the end of Grade 3 demonstrates basic reading & numeracy skills including physical & social skills

2nd Year

High School

Learners entering Grade 1 level are ready: socially, emotionally and mentally

1st Year

High School

Grades

4 - 6

Grades

1 - 3

Pre School Level


Q uality a ssurance concepts principles

Quality Assurance - Learners Performance

1st Grading Period

2nd Grading Period

3rd Grading Period

4th Grading Period

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Inventory of least mastered skills

Profiling of Students

Start of SY

Achievement-Retention-Remediation-Participation

Achievement-Retention-Remediation-Participation

Achievement

Achievement-Retention-Remediation-Participation

Retention

Participation

Remediation


Q uality a ssurance concepts principles

Quality Management Principles

7. Factual Approach to Decision Making

Effective decisions are based on the analysis of data and information.

Applying the Principle of Factual Approach to Decision Making typically leads to:

Ensuring that data and information are sufficiently accurate and reliable

Making data accessible to those who need it

Analyzing data and information using valid methods

Making decisions and taking action based on factual analysis, balanced with experience and institution


Q uality a ssurance concepts principles

Quality Management Principles

8. Mutually Beneficial Supplier Relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Applying the Principle of Mutually Beneficial Supplier Relationships typically leads to:

Establishing relationships that balance short term goals with long term considerations

Pooling of expertise and resources with partners

Clear and open communication

Sharing information and future plans

Establishing joint development and improvement activities


Q uality a ssurance concepts principles

Putting the QAAF into Operation

2Perform Quality Assurance

Delivery

of Basic Education Services

¨Do things right¨

¨Do the right things¨

QAAF Operation

Evaluation

of

Outcomes

Education

Planning

1Quality Planning

3Perform Quality Control

¨Done the right things right¨


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