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Cloud Telephony is one of the best tools for Businesses

Cloud telephony services are one of the best technologies that move all business phone systems to the cloud. It is an advanced way to manage business calls without sacrificing on quality and cost. This telephony system is able to ensure your business scalable and reliable and through it, you can do unified communication without any burden of setting up infrastructure or additional CAPEX. CloudConnect is also a place, where this service is available at affordable prices. <br><br>

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Cloud Telephony is one of the best tools for Businesses

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  1. Cloud Telephony is one of the best tools for Businesses

  2. Nowadays, most of the things have been moving to cloud then why not telephony. Cloud Telephony is none other than Cloud PBX basically when your PBX is moved to cloud then it becomes Cloud PBX, which is a business communication solution. There are lots of grey places on how the cloud telephony works and its advantages to the users.

  3. Cloud Telephony Meaning Conventional Business phone system uses PBX for their call distribution in their office. Firstly, Cloud Telephony is hosted in a few data centers. This means that PBX is no longer in premises but it always uses cloud computing for managing their business calls. It is used for incoming and outgoing calls. Here whole calls are routed by Cloud Servers. Cloud telephony has some extra features like IVR, Call Recording those are easily available to anyone without investment in costly equipment.

  4. How Cloud Telephony System Works? After it, the customer doesn’t call on office lines or our mobile directly. Customers call on one published number, which is actually a Cloud Telephony Number. The whole business phone system gets migrated to cloud communications.

  5. Components of Cloud Telephony & Flow of Calls Published phone number · This kind of number can be a Mobile number or a Toll-Free number. This is the number where our customers call us.

  6. · Basically, mobile numbers or toll-free numbers are virtual numbers. These numbers are used to just forward the incoming calls to one of the PRI lines in the data center (cloud). · The third option may be a PRI number from the Cloud setup. However, this is very seldom used. Cloud Telephony Servers has lots of PRI lines (process) · These cloud-based servers have the capacity for Call recording, IVR, reporting, API and lots of other functionalities. · This is typically hosted in a few reliable Data-Centers. All data centers have good infrastructure and redundant connectivity.

  7. · All calls to the published number generally get forwarded to these PRI lines. · The Call distribution is done either based on some rules predefined or on the basis of Caller Input for the IVR System. · There may be some other way of call distribution which based on real-time CRM lookup. # Eg: You have two different teams for regular customers and platinum customers, then it can be used. # When the calls come, Telephony server checks with your CRM whether the caller is a regular customer or Platinum customer.

  8. # Calls are routed to the respective team. Cloud Telephony is one of the best business communication systems that’s why all small and medium businesses use it and if you are also looking for Cloud Telephony Services then you can choose it from CloudConnect Communications because it is a good Cloud Telephony Provider in India.

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