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Central/Distributed Svcs at UM. Kitty Bridges [email protected] Environment. UM highly decentralized and decision making and authority greatly distributed Core strength of institution is distribution of responsibility for mission Strong central administration and strong deans

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Environment
Environment

  • UM highly decentralized and decision making and authority greatly distributed

  • Core strength of institution is distribution of responsibility for mission

  • Strong central administration and strong deans

  • Many resources – across the institution

U Michigan / IT Central Services


It organization
IT organization

  • Central:

    • MAIS (Administrative computing)

    • IT Central Services (ITCS) (Infrastructure, networking, academic computing)

    • Media Union (instructional technology development, media services)

  • Schools/colleges

  • MCIT (Medical Center IT)

  • Other Units

U Michigan / IT Central Services


Before itcommons
Before ITCommons

  • Silo’d infrastructure, applications, etc.

    • Multiple email servers

    • Multiple authentication systems and directories

    • Multiple help desks

    • Multiple AFS cells

    • Multiple Kerberos domains

    • More than one backbone….

  • Highly fragmented, making life difficult for students and inter-disciplinary activities

  • Lack of trust in others in IT

  • Independence, control

U Michigan / IT Central Services


Getting to a new place
Getting to a New Place

  • Centralized computing led to centralized planning and management with little or no diversity

  • Distributed computing led to distributed planning and management with diversity, but little or no coordination

  • NOW: Learning coordinated autonomy

U Michigan / IT Central Services


Primary goals
Primary Goals

  • Manage our distributed IT structure in ways that are strategic from the center as well as the edge.

  • Enable experimentation, flexibility, and agility in the academic units.

  • Facilitate collaboration and shared capability.

  • In other words, strategically manage IT in ways that do not do violence to Michigan culture and in ways that play to our strengths.

U Michigan / IT Central Services


Itcommons
ITCommons

  • Emergence

  • Collaboration

  • Opt in, opt out

  • Critical mass

  • Sourcing

  • Barriers to collaboration

    • Economic - full cost vs. margin

    • Staffing already in place everywhere

    • Cultural

U Michigan / IT Central Services


An organizational architecture framework that illuminates opportunities to share capability
An ‘Organizational Architecture’ framework, that illuminates opportunities to share capability…

Colleges, central units, constituencies, etc.

Drivers of demand (units)…

1

2

n

…have priorities, which imply…

capabilities, some unique…

…others that can be shared. These rest on a set of underlying and common…

e.g.:directory services, authentication & authorization, network middleware, printing, email

core infrastructure services.


Infrastructure shared capability
Infrastructure & shared capability illuminates opportunities to share capability…

  • Infrastructure

    • Storage services (re-aggregating, specializing)

    • Enterprise directory project (enterprise focus, usefulness to academic units)

    • Security (central coordination, unit volunteers)

  • Shared capability

    • Exchange (shared among schools and central)

    • Sitemaker (community support for locally developed service)

U Michigan / IT Central Services


How this plays
How This Plays illuminates opportunities to share capability…

  • Engineering

    • Needs to be first, different and right

  • Hospitals and Health Centers

    • Different drivers

  • LSA, Small schools/colleges

    • Real opportunity

  • Admin computing

    • Better collaboration

U Michigan / IT Central Services


What s different
What’s different illuminates opportunities to share capability…

  • Create community, minimize territoriality

  • Support of IT colleagues

  • Progress on some infrastructure issues

  • Managing for a collaborative environment

  • Shifts in services are underway

  • Mood and collaborative behavior is substantially different

U Michigan / IT Central Services


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