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‘Someone to check in on me’ learning from parents raising children on their own Practice Talking Forum 2008 Gail Winkworth Megan Layton-Thompson Fran Wilson Lorraine Thomson Institute of Child Protection Studies. The project.

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‘Someone to check in on me’learning from parents raising children on their ownPractice Talking Forum 2008Gail WinkworthMegan Layton-ThompsonFran WilsonLorraine ThomsonInstitute of Child Protection Studies


The project
The project

  • Working ‘in the Grey’ – an action research project to build system wide support for families who formal systems find “hard to reach”

  • Northside Community Services/ Australian Government Communities for Children (C4C) Initiative/ ICPS

  • Today - early findings


Why is this important the policy context
Why is this important? The policy context

  • Children under 5

  • Integrated service delivery

  • Families most in need hardest to reach

  • Social inclusion - participation in education, employment, family life, civic life of the community


What does theory and research tell us
What does theory and research tell us

  • Special vulnerability of people on low incomes raising children on their own

  • New knowledge about early childhood – quality of child’s attachment experience and the impact of stress

  • Social support theories


The research
The research

Today - Phase 1:

Increase knowledge of the formal and informal networks used by sole parents with children under five, in receipt of income support in Inner North Canberra



Research approach
Research Approach and/or informal systems

  • Earlier work - collaborative practice Nth Canberra

  • Recruit through Centrelink (the national income transfer agency)

  • Phone survey 55 (Family Empower Scale -Freiberg and Homel, 2007; Koren, DeCullo & Friesen, 1992) and additional service questions)

  • In depth interviews 20 parents using social network mapping instrument (Tracy & Whittaker, 1990; Whittaker & Garbarino, 1983) plus questions about ‘enabling conditions’


The survey of 55 parents
The survey of and/or informal systems55 parents

Profile

  • Female 100% (n=55)

  • Male (n=0)

  • Under 21 7% (n=4)

  • Under 26 35 % (n=19)

  • ATS1 6% (n=3)

  • Culturally div 24% (n=13)

  • Lived >5 yrs 71% (n=39)

  • Lived < 2 yrs 20% (n=9)


Profile children
Profile - children and/or informal systems

97 children

under 1 (n=12)

Children 1-2 (n=20)



Services and information
Services and information end- only 3 rated low)


Services accessed last 12 months
Services accessed last 12 months end- only 3 rated low)


Other services mentioned
Other services mentioned end- only 3 rated low)


Social connectedness
Social Connectedness end- only 3 rated low)


Know anyone well enough to
Know anyone well enough to…. end- only 3 rated low)


The interviews
The interviews end- only 3 rated low)

  • 20 participants

  • Social Network Map

  • What are the experiences of parents who are not well connected to family and or the service system?

  • What can we learn from this?


The interviews1
The interviews end- only 3 rated low)

GPs 11 (55%)

C/link 6 (30%)

Charities 5 (25%)

11 (55%)did not nominate any


Interview participants
Interview participants end- only 3 rated low)

  • Skills and work “Iv’e got aspirations…Im intelligent”

  • Varied educational levels

  • 18 in public housing

  • 7 identified DV as major issue

  • 7 identified mental health

  • 8 children with special needs

  • 4 contact with Care and Protection

  • 5 refugee/ migrants

  • 2 Indigenous

  • 2 contact with Corrective services, YJ or DPP


Key messages from early analysis
Key messages from early analysis end- only 3 rated low)

4 main themes

  • Want to move forward but can’t

  • Fear and shame

  • Just don’t know what’s out there

  • Plenty of contact but not connected


1 want to move forward but can t
1. Want to move forward but can’t end- only 3 rated low)

  • Want to study or work but cannot get flexible, affordable child care

  • Need help in the home

  • Want someone to talk to

  • Recognise the need for support but cant find the right kind (“other parents like me”)

  • Reciprocity


Cannot get flexible affordable child care
Cannot get flexible, affordable child care end- only 3 rated low)

“....because I think I’ve done it about 4 or 5 times now, ring up and then go oh waiting list, waiting list, waiting list, waiting list … like to be honest…its left me balling sometimes, like I have been balling, going, I’m never going to be out of my house, I’m always just going to be in my house until he goes to school …you know “ (9)


Need help in the home
Need help in the home end- only 3 rated low)

“I’m OK now…now I think I’m doing great….back then I think I could have done with a lot more. I’d just sit there and either cry or anything…cause I just lost the plot …I had no patience with her..” (31)


Just someone to talk to
Just someone to talk to end- only 3 rated low)

  • [any support I want?...]“someone to just check in on me once a week” (29)

  • Even just a phone call ….just to talk to someone  an adult  – just a few minutes every day and not have to go out to do it. ..  …Just need someone to talk to every so often and I just don’t have it (48) 


Need to meet other parents like me
Need to meet other parents like me end- only 3 rated low)

“but I’d really like to meet people who I felt I had something in common with and that…you know” (59)

“I think more help with the parent groups…because the ones I got printed off I thought that’s not me…”(13)


Reciprocity
Reciprocity end- only 3 rated low)

“…I suppose I want to feel I belong somewhere…that I’m able to give as much as I take…I don’t like to be somewhere and just be in need of help …”(59)

“because my [child’s] been a bit naughty at school so its been , she’s been support for me and I’ve been support for her..” (5)


2 fear and shame
2. Fear and shame end- only 3 rated low)

  • Neighbourhoods – stressful and unsafe

  • Fearful for the children

  • Feel judged and ashamed

  • Belief that using formal services is a sign of failure


Neighbourhoods stressful and unsafe
Neighbourhoods – stressful and unsafe end- only 3 rated low)

“…. when I saw my first offer for housing I thought…what am I doing…what are they doing this to me…they don’t know who I am ….I felt they didn’t understand who I was…I’m smart, I have ambition, I want to own my house, …” (13)


Fearful for the children
Fearful for the children end- only 3 rated low)

“…. the junkies downstairs…and they’re always banging and yelling and fighting …and now [the baby hears banging and she thinks it’s the people downstairs…and…it scares her a lot too …she comes running saying mummy mummy are you Ok are you OK? “(31)

“I’m thinking…I’m alright…but what about my child…what is this doing to my child (39)


Feel judged and ashamed
Feel judged and ashamed end- only 3 rated low)

  • “I don’t tell people where I live….”

  • I’m never going to let anyone in my place…not in my house no way…I tell my son our house is too small…he doesn’t understand…” (39)


44 end- only 3 rated low)% of survey said they felt judged as single parents

  • There is a personal feeling of humiliation…. I don’t like to ask for help

  • I feel a stigma being around other people who need services – feel ashamed

  • Would feel judged and afraid kids might be taken away

  • If you’re someone who is drinking or taking pot then you would be very scared to talk to services

  • Sometimes you feel as though [they think] you are not doing enough as a parent but you are trying your hardest.


Belief that using formal services is a sign of failure
Belief that using formal services is a sign of failure end- only 3 rated low)

“…I’m so sick of asking and having to swallow my pride every single time …I mean I find I do things myself when I probably don’t need to just because I’m so sick of saying I’d really like the help…”(59)


3 just don t know what s out there
3. Just don’t know what’s out there end- only 3 rated low)

  • Don’t know about existing information portals

  • Critical missed opportunities to ‘get more connected to services

  • The potential role of GPs, Centrelink and Housing as connection points.


Don t know about existing sources of information
Don’t know about existing sources of information end- only 3 rated low)

“Children’s services are too complicated …it’s hard to know what’s an ad, what’s a service, what’s free and what’s not..”


Critical missed opportunities
Critical missed opportunities end- only 3 rated low)

“…Would have been good to find out about the refuges earlier…because my life would have been so much simpler (not having to stay with ex) …….”(13)


“…[Centrelink compulsory interview] one of those people on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)


4 plenty of contact but not connected
4. Plenty of contact – but not connected on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

  • Traumatic lives and lack of trust in institutions

  • Being sacked by services

  • Positive role of child care and schools and other normal non stigmatising places


Traumatic lives
Traumatic lives on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

….I don’t trust people in organisations…never got any help from them so I don’t trust them at all....I don’t trust many people with my daughter….. that’s why I don’t ring for help. If I cant do it I ring my mum….or the doctor…I’m not going to ring anyone else (38)


Being sacked
Being sacked… on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

  • “I asked to change case managers and I said I ‘d still like case management but I’d like to see someone else and they took it that that you don’t really want our services and they shook hands with me gave me a letter saying I was a good mother and wished me well in the future…” (33)


Positive role of schools and child care
Positive role of schools and child care on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

“…I work at my [child’s] school so I have contact with [teacher] a lot so basically when it comes to my [child]..she has been there for me ……”(5)


Who gets the guernseys
Who gets the Guernseys? on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

  • GPs

  • Therapy ACT

  • Local Primary School

  • Local Child Care Centres

  • Salvos

  • HealthFirst

  • Care and Protection

  • Centrelink

  • The Jet project

  • PEP (parent enhancement program)

  • WIREDD


Summary
Summary on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

  • Most report high self esteem, strong networks

  • A significant number feel excluded

  • Social security is the bedrock of prevention

  • Critical role of the GP

  • Under-developed connection points (Centrelink and Housing)

  • Normal non stigmatising places – day care / schools

  • Assertive outreach and supportive linking


Next steps
Next steps on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

Phase 2:

  • Feedback findings to parents

  • extend the knowledge base among service providers about the perceptions and suggestions of parents


  • assertive outreach on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)

  • supported linking


Thanks very much for listening on the desk….I waited 50 minutes and I told them .…is someone going to put another dollar in my meter or what…because I made it pretty clear I wasn’t happy to have to wait another 50 minutes …she just sat on the computer and said is everything still the same?. I said yes…and she said …alright you can go and I’ll do it myself “(31)


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