Regional Stop Smoking Service Database Pre-Implementation Update Cumbria and Lancashire. Tina Williams Performance Improvement and Delivery Manager October 2010. Smoke Free North West.
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Regional Stop Smoking Service DatabasePre-Implementation UpdateCumbria and Lancashire
Performance Improvement and Delivery Manager
‘Manage Customer Relationships’
“The old database didn’t help us monitor clients over time or our effectiveness. The new web-based system enables our administrative and specialist staff to know what each client had received and when. It is making it possible for the PCT to manage the service actively and evaluate every aspect of what we do,”
Director of Public Health
South Birmingham PCT
Two funding options are available
Core Data Set
Gold Standard Monitoring
The Client Journey
Maintaining Client Contact
Reminders to advisors
Monitoring and Reporting
Gold Standard Monitoring
Specific - locally created
Export of data to Excel
Users and Access
No limit on the number of users
Train the Trainer x 1day
End user x 1day
Import of existing data
From 1st April 2010 only
Lead and Referral Management
Development of the Sub and Regional Reporting Arms
Implementation management and support to PCTs
Software License Fees
Help Desk Support
Total £5k per annum
Payable by individual PCTs
Local contract arrangements
No – each PCT database stands alone and access is controlled by that PCT.
No – access is controlled at PCT level
Yes, the solution provides a facility to enable designated users to download data into an Excel spreadsheet for local purposes
The average cost of training of this type is £450 per-day for a maximum of 14 participants. PCTs would negotiate this locally with the provider.
However as the standard SLA provides for the training of trainers it is unlikely that additional training would be necessary
Yes, this function is provided as part of the reporting suite
Yes , each individual PCT would control who is able to access the system and at what level. This would be a decision taken locally.
Technically yes – but this would require further development and additional locally incurred cost.