Hp software as a service business availability center
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HP Software-as-a-Service Business Availability Center. Natalie Figge HP SaaS BSM Portfolio Manager. Why the move to Software-as-a-Service?.

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Hp software as a service business availability center

HP Software-as-a-ServiceBusiness Availability Center

Natalie FiggeHP SaaS BSM Portfolio Manager


Why the move to software as a service

Why the move to Software-as-a-Service?

“The value of IT management software is not derived from its deployment, rather, the benefit comes from its use. Software-as-a-Service helps organizations quickly unlock the value to the business.”

RAY PAQUET

MANAGING VICE PRESIDENT

3

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Business availability center on saas

Business Availability Center on SaaS

HP SaaS Global Best Practices & Processes

Change Management

Capacity Management

Performance Management

High

Availability

DisasterRecovery

Security & Audit Management

Administration

Workflow

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Hp saas your shortcut to success

HP SaaS: Your shortcut to success

If you don’t get here, we lose.

Implement & ensure best practices

Leveraging solution

Business value

Training

Build24/7support

Ensure availability

Ensure performance

Ensuresecurity

HP Software-as-a-Service

Set backups

Unpredictable costs & time.

Business initiative

Plan

Obtainsoftware

Obtaininfra

Set disasterplan

5

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The hp saas head start

The HP SaaS Head Start

Ongoing upgrades and mentoring continually drives value

Value

HP Software-as-a-Service

Configuration complete

Ready to go system

On premise installation complete

On premise implementation

Day 0 Day 20 3 MonthsOngoing

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Business availability center ready to use infrastructure

Business Availability Center – ready to use infrastructure

HP SaaS

Customer

Scripters PC

Application under test

Secure connectivity

Network operationscenter

Scripting servers

Application access

BAC servers

Points of presence

SiteScope servers

Points of presence

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Saas bac global footprint

SaaS BAC global footprint

EMEA

28 business process monitors

North America

Asia

43 business process monitors

Africa

Americas

Australia/ Asia

13 business process monitors

South America

SaaS BSM fun facts

  • Experience implementing BAC Solutions since FY 2000

  • 300+ customers on SaaS with successful BAC deployments

  • Monitoring over the firewall – 40% of our customers monitor over firewall

  • 80+ distributed Points of Presence around the world

Oceania

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Ongoing expertise business availability center of excellence evolution support

Ongoing expertise—Business Availability Center of Excellence evolution support

9

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Hp software as a service business availability center

HP SaaS BSM Capability

HP Software-as-a-Service

Evolution of HP SaaS BSM Customers

Transaction Management (TV and BPI)

Enterprise Integrations

BSM

Problem Isolation

Application Mapping and UCMDB

Operations

Application Diagnostics

Service Level Management

Infrastructure Management

Applications

End User Management

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Does saas for business availability center make sense for you

Does SaaS for Business Availability Center make sense for you?

Guidance in building, and supporting your monitoring centre of excellence – 24/7

Distributed IT and application teams

Production monitoring, global or outsourced teams

24/7 monitoring and support needs

Enhanced focus on using the solution, not deployment plus fortified internal project teams

Aggressive deadlines

Accelerated path to monitoring and HP IT expertise with close relationship to R&D

Need to focus on the business not IT

Ability to juggle global audiences, complex deployments

Broad infrastructure requirements

Customer has:

Customer needs:

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Qualification for bac what to look out for

Qualification for BAC – what to look out for?

  • Basic End User Monitoring (BPM or RUM) is in play, but of course!!!

  • Wants a phased implementation of monitoring solution

  • When competing against pure SaaS vendors such as Gomez or Keynote

What do you look for in accounts?

Prospect Qualification Questions

  • Do your IT Operations teams struggle with a reactive approach to problem resolution? (position BAC)

  • Do your teams find it daunting to solve difficult problems because of lack of visibility to outages or lack of knowledge of existing monitoring tools? (position SaaS Services)

  • Do these problems/outages have business impact you would like to measure but don’t know how? (position tool and configuration services)

  • Can you provide an overview of current challenges faced in your monitoring infrastructure?

    • What you hope to hear is about resources (or lack thereof)

    • What you also hope to hear is silo-ed approaches implemented in independent ways (position one point of contact – our TAM)

    • What you also want to hear is about availability of multiple tools & lack of visibility (position our tool and the 24X7 service)

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Qualification guidelines for bac contd

Qualification guidelines for BAC Contd…

When the prospect is not a good SaaS play

  • Are you hearing DDM with NO application on top of it

    • Not a SaaS play, usually requires less than a year of service

  • Is this deal a BPI, TV, SiteScope only deal with no end user monitoring?

    • Not a SaaS play, SaaS cannot provide any value added service for these components

  • Is this an OVIS customer migrating to BAC and has a lot of custom probes?

    • Flag it to HP SaaS Portfolio team for additional scoping

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Business availability center

Business Availability Center

What’s supported on SaaS?

SaaS supports ALL components of BAC

HP Business Availability Center™

Business Service Dashboard

End UserManagement

(BPM and RUM)

ProblemIsolation

Service LevelManagement

Business Process

Insight

System Availability Management

(SiteScope)

Application

Mapping

Diagnostics

(J2EE, .NET, ERP/CRM)

TransactionVision

Foundation

Universal CMDB

(Discovery, Federation, Reconciliation, Visualization, Change Tracking)

Alerts and Notifications

Service Impact Analysis

Enterprise Reporting

Third-Party Integration

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Pricing models

Pricing Models

  • SaaS + Perpetual license + maintenance

    • Assumes customer is purchasing or owns licenses

    • Renewal year includes: SaaS + maintenance

$SaaS

$SaaS

time

$License

year2

$Maint

year1

$Maint

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Pricing models1

$SaaS bundle

$SaaS bundle

time

year1

year2

Pricing Models

  • SaaS term bundles

    • Try & buy (1 year)

    • Operating expense, not capital expense

    • Get in at a lower price point

    • Term option is only available as a SaaS option!

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Option to convert

Option to Convert

  • Customers can try the SaaS bundle in year 1

  • Option to convert to Perpetual model in year 2

$SaaS bundle

$SaaS

$SaaS bundle

time

$License

year2

year1

$Maint

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Faq on transaction pricing for bac eum

FAQ on transaction pricing for (BAC-EUM)

  • What is a transaction?

    • One step in the business process that is being monitored?

  • What is included in the service?

    • Scripting for the application (any of supported protocols)

    • Dashboard configuration

    • Unlimited rescripting to reflect changes in the monitored application

  • Do we support target-based license SKUs

    • At this moment, you have to apply 4:1 conversion (4 targets is one transaction).

    • We are working on a separate target-based pricing for 2009

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Faq on transaction location pricing from public pops bpm transactions

FAQ on transaction * location pricing from public POPs (BPM Transactions)

  • What is included in the service?

    • Data management fee for maintaining and storing data for one transaction from one public location taken every 15 minutes for a year.

    • Highly available and redundant SaaS platform with 99.9% availability SLA

    • Public POPs infrastructure

  • What if the customer is buying a lot of transactions? It gets expensive.

    • It’s most likely that the customer will not be deploying all the transactions from all the locations.

    • Approach #1 – get the exact number of transactions per location to scope and price.

    • Approach #2 – provide a ballpark number of no more than 100 transaction from one location to scope and price.

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Faq on private pops pricing internal bpms

FAQ on private POPs pricing (internal BPMs)

  • What is included in the service?

    • Data management fee for maintaining and storing data for one transaction from one private location taken every 15 minutes for a year.

    • Highly available and redundant SaaS platform with 99.9% availability SLA

    • Efforts required to set up and monitor a private POP

  • How many transactions can run from one Private POP?

    • It depends on the protocol. Our guidance is to limit one location to no more than 100 transaction to limit the problems with CPU and bandwidth overload.

  • Why do we approach public and private POPs differently?

    • For historical reasons. We consider changing it in the future. For now we changed bands for private POPs to make them more affordable

    • First 5 private POPs for SaaS are no longer free

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Faq on sam pricing

FAQ on SAM pricing

  • What is included in the service?

    • Data management fee for maintaining and storing data for SiteScope points (assumes 15 minutes interval between measurement points).

    • Highly available and redundant SaaS platform with 99.9% availability SLA

    • Configuring custom reports including SAM components.

    • Dashboard configuration

  • What happened to CPU-based pricing for SAM?

    • It’s no longer supported by the product license, and we align with the product license.

    • For legacy accounts or for accounts where only CPU count is known, 1 CPU equals 10 points

  • Do we need PSO when SAM is in the deal?

    • SaaS doesn’t provide services around onsite components. PSO, customer or partner is responsible for installing, configuring and maintaining SiteScope at the customer site.

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Faq on slm pricing

FAQ on SLM pricing

  • What is included in the service?

    • Configuration work required to set up and maintain SLAs over time.

  • What happened to CPU-based pricing for SiteScope SLM?

    • It’s no longer supported by the product license, and we align with the product license.

    • For legacy accounts or for accounts where only CPU count is known, 1 CPU equals 10 points

  • What if customer purchased a lot of transactions? It can get expensive.

    • Not all transactions are typically included in SLAs. Customer might choose to purchase less SLM transactions in comparison to their BPM transactions if they have a limited budget.

  • What if customer purchased a lot of SiS points? It can get expensive.

    • We rarely see SLAs defined on infrastructure measurement data. Don’t advise SLM purchase for SiteScope to the customer if he has a limited budget.

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Faq on inbound ems integrations pricing

FAQ on inbound EMS Integrations Pricing

  • What is the standard pricing for inbound EMS integrations?

    • All EMS Integrations happen through SiteScope, therefore SAM pricing applies for inbound EMS integrations

    • At this point no standard pricing exists. Get the customer answer qualifying questions first, then involve Portfolio for T&M pricing

  • What are the qualifying questions for inbound EMS integrations?

    • What is the expected outcome of this integration – what’s the overall objective?

    • What kind of data will be sent from the external system – events, tickets, errors, data…?

    • How frequently will data be sent from the external system – what is the expected Events per second (EPS)?

    • For how long is the customer expecting to retain data in BAC?

  • Is PSO required for the opportunities that include inbound EMS Integrations?

    • SaaS does not provide services around onsite components. All EMS integrations at this time require SiteScope implementation and thus require PSO, customer or partner for installing, configuring and maintaining the integration on the customer site

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Faq on bpi and tv

FAQ on BPI and TV

  • Do we support BPI and TV?

    • Yes, we support them as data collectors – BPI and TV will send data to SaaS

  • What is included in the service

    • We will make necessary firewall changes to accept BPI and TV aggregated data and will store them to support out-of-the-box integration with EUM

    • We do NOT provide any value-add services around BPI and TV

  • How much does it cost?

    • There is no SaaS charge for these components. This will change in the future releases when BAC will have UI that would allow us to provide value-add services around BPI and TV

  • Does the customer have to be on a dedicated farm?

    • No

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Customers pso external partners

Customers, PSO, External Partners

  • HP SaaS is not an outsourcing service.

    • Only HP Software is provided as a service

    • We help customers to develop expertise in the product

    • Our goal is to sell more licenses first, more services second

    • Yes, we will help the customer to go in-house if they are ready

  • PSO/C&I are our partners in successful implementations

    • Customers/PSO are responsible for configuration and maintenance of all onsite components

    • PSO services are always needed for enterprise solutions

    • PSO/C&I are responsible for integrations with SaaS Platform when integration is not out-of-the-box

  • External Partner Strategy is in development

    • Complementary solutions for onsite components

    • Possible delivery/configuration services in the future as SaaS scales up

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How can we help who to contact

How can we help?Who to contact

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Additional information

Additional Information

  • HP SaaS Corporate Presence

    • http://www.hp.com/go/saas

  • Sales Portal

    • http://h20229.www2.hp.com/sales/protected/initiatives-centers/services.html

  • Analysts’ Comments

    • http://software.tsgonline.hp.com/SupportServices/saas.htm

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Security certification

Security certification

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