Hosted PBX - Full Featured Business Communication Solution.docx

1. Hosted PBX - Full Featured Business Communication Solution To cope with transiting customer demands and increasing competition, businesses need to focus on increasing customer engagement. Along with using skilled staff, businesses also need to invest resources in getting the best tools. The good news is VoIP Softswitch solution providers offer multiple solutions as a hosted system, which takes off the concerns related to expenditures. Even the most advanced and feature rich multi tenant hosted PBX solution is available with a rental model. A multi tenant IP PBX software solution, which is also known as hosted IP PBX system, is a full featured business communication platform. It strengthens all types of business communication, so the main need of the business can be satisfied. 1. Internal communication and collaboration get consolidated The first thing businesses need to work on is consolidating internal processes, communication, teams, etc. The multi tenant PBX software helps in achieving this. It has some amazing features, which can consolidate internal communication and collaboration such as the extension to extension calling, call transfer, etc. All these features can be accessed remotely. It means that business team members don’t need to wait till they meet in the office to connect with each other and discuss. Also, they don’t need to use any third party tool for remote communication, which may not log business conversations or may use sensitive business data. 2. Work as a customer engagement machine Not only call center solutions, but a multi tenant hosted PBX solution as well works as a customer engagement machine. Yes, if you handle a lot of customer support requests, you must use a call center solution, but if you have moderate requests or if you don’t find need all features available in the contact center software, then using a multi tenant IP PBX software solution is sufficient as it has multiple amazing communication features to engage clients. 3. Let you track everything Any conversation carried out via a multi tenant PBX software solution will be logged into the platform. It means you can see all details and statistics in the reports of this software to take the required decision or make the required changes in the strategy. You can also record calls similar to contact center software for quality assurance. 4. Centralized communication

2. One of the major advantages of using a multi tenant PBX solution is that it centralizes the administration of communication carried out via different business branches. This can be a huge advantage as the main headquarter of the business will not only have access to all reports and recording, but it will also have access to administer features to be allowed to use in a business or not. 5. Will not cost the earth Using a multi tenant IP PBX system can be very expensive if you choose to buy the license. But, thanks to VoIP Softswitch solution providers who offer PBX multi tenant solution as a hosted system with a monthly rental model. This makes the use of this platform easier and cheaper. You can also use an open source multi tenant PBX software system. But, in that case, you may end up managing technicalities related to the platform. Thus, using a hosted platform can be a boon for any business. Concluding notes In a nutshell, businesses in the 21stcentury need advanced and better solutions. Communication being an internal part of the business, using the top infrastructure for communication can define the present and the future. Using a PBX multi tenant solution can be expensive, but worth using as it is a full featured, comprehensive, reliable, robust, and scalable communication solution that any business can use. The good news for businesses is that they can also use a multi tenant hosted PBX solution, which doesn’t cost too high. But, still, it gives access to all features of the fully functional communication tool.