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Hermes.Net and AVAYA IP Office

Hermes.Net and AVAYA IP Office. Interconnection a rchitecture and prerequisites. Hermes.Net connected to IP Office. Incoming ACD call. IVR … ACD. Voice Compression Module 32/64. IP Office 500. Hermes.Net. Route DID to SIP t runk. SIP Trunks. Distribute call to agent.

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Hermes.Net and AVAYA IP Office

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  1. Hermes.Net and AVAYA IP Office Interconnection architecture and prerequisites

  2. Hermes.Net connected to IP Office Incoming ACD call IVR … ACD Voice Compression Module 32/64 IP Office 500 Hermes.Net Route DID to SIP trunk SIP Trunks Distribute call to agent Digital extension IP extension Open script URL With call information

  3. outbound call Outbound call request IP Office 500 Hermes.Net Internal call to agent Outbound call request

  4. High volume predictive outbound calls Multiple outbound call request Hermes.Net Internal call SIP communications direct to hermes phone outbound call

  5. Resources and licenses consideration IP Office 500v2 384 users 125 SIP Trunks 148 VCM IP Office 500v2 384 users 125 SIP Trunks 148 VCM IP Office secondary server DL360 DL120 Users 500 250 SIP trk 250 125 IP Office primary server DL360 DL120 Users 500 250 SIP trk 250 125

  6. Resources usage Hermes.Net IPOffice SIP Trunk Digital phone 1 VCM 1 SIP trunk 1 HMP 1 VCM 1 SIP trunk 1 HMP 1 RTP relay IP phone

  7. Architecture #1 60Agents 5 queued IP Office 500 V2 125 SIP trunks Hermes.Net

  8. Architecture #2 120Agents IP Office 500 V2 125 SIP trunks 180 SIP trunks Hermes.Net

  9. Architecture #3 250Agents IP Office Server edition DLG 360 G7 500 SIP trunks Hermes.Net

  10. Licenses Item

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