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SANWAD http.sanwad.nic.in. District Administration Sivasagar ASSAM. We have achieved SWARAJ ( Self-Government ) now we will have to attain the SURAJ (Good Governance ). -- Mahatma Gandhi. Aims And Objectives

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Sanwad http sanwad nic in l.jpg

SANWADhttp.sanwad.nic.in

District Administration Sivasagar

ASSAM


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We have achieved SWARAJ ( Self-Government ) now we will have to attain the SURAJ (Good Governance).

-- Mahatma Gandhi.


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Aims And Objectives

To develop an efficient honest, sensitive, simplified, clean and effective administrative system

To provide quick and reliable Govt Services and IT Facilities at the door step of common man by saving their valuable time and resources.


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Available Facilities at Sanwad KendraOnline Services –

Government to Citizen services like Public Grievance, Birth Certificate, Land sale Permission, Permanent Resident Certificate Legal Heir Certificate, Domicile Certificate etc

Web Access and Internet Services

GP wise details of Govt schemes

MarketPrices of Agricultural produce.

Online public grievance service

GeneralInformation about the district.

Tender Notification


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Offline Services –

  • DTP Facility

  • Digital Photography - Passport /Family Photograph.

  • Computer Training Course

  • Scanning of Photograph/documents

  • CD writing facility,

  • Xerox/Photostat and FAX facilities.

  • Sanwad Kendra Will Also Function as PCO


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Home Page of Sanwad Web Site.User can access various information by clicking on the links available.· Only Registered user can access login section part such as data entry, schematic database, Govt services etc.


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User Menu·All online databases can be accessed from User Menu


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Online Application Receipt Form


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Available Govt Services at Sanwad Kendra-

  • Copy of Land Record

  • Land sale Permission

  • Permanent Resident Certificate

  • Domicile Certificate,

  • Birth Certificate

  • Legal Heir Certificate

  • Permission for holding Public Function

  • Copy of the Order of the Court of Executive Magistrate/Revenue Court

  • Bakijai ( Recovery) Clearance Certificate

  • Registration of Complaint etc..


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Service Delivery mechanism --

Due to legal implication online delivery of the certificates etc can’t be made.

Presently applications received at CIC / Sanwad Kendra are delivered at D.C/ SDO’s office by special messenger who further collects the certificates, orders etc. issued in the D.C/SDO’s office against the applications received earlier

Applicant takes delivery of certificate, order etc from CIC/SK


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Online Query format to the GP wise Govt. Scheme Database


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Results of Online Query displayed in the Screen


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Online Public Grievance Entry Format(Bi-Lingual)


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MP/MLA Scheme Query Result


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Departmental Scheme Entry Form


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Administrative Menu


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Online Query For PDS monthly Allocation


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PDS Query Result Showing GP Wise listof Agent and PDS commodity allocated to them


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Estimated cost of  setting up a kiosk & Funding pattern :

Estimated cost of  setting up a kiosk is Rs. 75,000/- which includes one PC, Laser MFD, Digital Camera , Inkjet printer etc.

Funding Pattern-

34% by the Stakeholder.

  33% Bank Loan

33% by GAIL in the form of Subsidy.

Training and other support services are provided by NIC and District Administration.

The Project is designed by NIC unit of the District.

Some Cyber Cafe and Computer Centershave also been authorized to run as Sanwad Kendra


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Sustainability of the Kiosk

The Kiosk will economically be viable and sustainable because

Low investment by KIOSK Operator

Subsidy Component

Substantial bank credit.

Plurality of income source

Encouraging response of the people in getting time bound service and reliable information at minimal charges.


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Achievement :

Apart from 9 CICs 20 more Kiosk/ Sanwad Kendra have been set up.

Application forms have been simplified, standardized and made bi-lingual and available for download from the website.

Overwhelming response of the public.

Substantial amount generated within short time.


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Constraints and Challenges

  • Lack of computer centers and cyber café in the district

  • Mind set of Govt Functionaries, Demotivated and resistance to change

  • Other Govt offices are not computerized, lack of back up support

  • Lack of capacity, non availability of trained and tech savvy employee in Govt system

  • Financial Constraints.


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Road Ahead

On line processing and delivery of services

 One Kiosk will be set up in each GP / Ward .

Entire project will be converted in local language

Connectivity with Hospitals, tele medicine facilty

VSAT connectivity

Addition of more services and improving the quality of services


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THANK YOU

District Administration

Sivasagar

ASSAM


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