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The World is Flat A brief history of the 21 st century Thomas Friedman

The World is Flat A brief history of the 21 st century Thomas Friedman. How it will affect Computer Science Dr. Ranette Halverson. Chapter 1 – While I Was Sleeping. Author’s Trip to India Bangalore – India’s Silicon Valley Goldman Sachs -- IBM Hewlett Packard -- Microsoft

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The World is Flat A brief history of the 21 st century Thomas Friedman

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  1. The World is FlatA brief history of the 21st centuryThomas Friedman How it will affect Computer Science Dr. Ranette Halverson

  2. Chapter 1 – While I Was Sleeping Author’s Trip to India • Bangalore – India’s Silicon Valley • Goldman Sachs -- IBM • Hewlett Packard -- Microsoft • Texas Instruments -- Cisco • GE • Infosys outside Bangalore • Landscaping, putting green, pool, health club, restaurants

  3. The World is Flat i.e. The Playing Field is Leveled How? Why? What Happened? • Outsourcing • Investments in technology • Broadband connectivity • Explosion of HW & SW (cheap)

  4. Globalization 1.0 • 1492 – 1800 • World: Large to Medium • Driving Force: Muscle (Countries) • Power & how it could be deployed • By moving out, dew the world together • Global integration: trade, collaboration

  5. Globalization 2.0 • 1800 – 2000 • World: Medium to Small • Driving Force: Multinational Co. • Markets & Labor • Drop in transportation costs (RR), then drop in communication costs (telegraph to PC & WWW) • Global economy

  6. Globalization 3.0 • 2000 – Present • World: Small to Tiny (& Flat) • Driving Force: Empowering Individuals • Collaboration & Competition • Flat-World Platform = PC + Fiber + Workflow SW • Non-western inclusion

  7. Accounting – Tax Preparation • MphasiS • 2005 – 400,000 returns outsourced to India • Security • Creativity • Face-to-Face

  8. Radiology - MD • Reading of CAT & MRI • Nighthawks • Work from home • WF doctor works for San Antonio hospital • Australia, India • Day there when night here

  9. Journalism • Reuters • Leader in world news • Bangalore, India • Flash Headlines from news releases • US reporters • Analysis • Cut staff by 1/4 • 1/5 Cost

  10. Call Centers • 24/7 Customer • 2500 in Bangalore • Dell, IBM, MS, Airlines • 245,000 in India • Prestige, Training & Education • Jobs lost or Jobs not wanted? • Use U.S. Products • Computers, SW, Air conditioning • Bottled water, soft drinks, etc. • More disposable income in India

  11. Remote Personal Assistant • Brickwork (div. of B2K Co.) • $1500 to $2000 month • Typically work during our night • What do they do? • Research --Presentations • Reports • Clients: Health Care Consultants, Investment Banks, Financial Services

  12. Dalian, Bangalore of China • Outsourced from Japan & other Asian operations • Data entry of handwritten Japanese • CAD – architects • GE, MS, Dell, SAP, HP, Sony, Accenture

  13. Jet Blue Airlines • Home Sourcing • 100% of phone reservations • 400 women (mostly) in Salt Lake City • 30 hour weeks at home • 1 day a month in office for training • 30% more productive than similar on-site reservation facilities

  14. U.S. Army • Predator drones • Unmanned spy planes • Flying over Iraq • Flown by soldier in Las Vegas, Nevada

  15. McDonalds(yes, the hamburger place) • Missouri, Minnesota, Massachusetts • Call center in Colorado Springs, Co. • Pay operators more but costs down 10% • Cut errors by 1/2 • Service time down by 30 seconds • Next step: “phones” at tables which go to the call center • Headquarters doing a trial

  16. E-Tutoring • From India • $15 to $20 per hour • Use cameras, microphones, digital pencils, scanners

  17. What does this mean? • 10 Flatteners • Level Playing Field • All have to do with the computer

  18. Ten Forces that Flattened the World • 11/9/89 • 8/9/95* • Work Flow Software* • Uploading* • Outsourcing* • Offshoring* • Supply-chaining* • Insourcing • In-forming* • The Steroids

  19. How has the computer changed the world as you know it??? • Cell Phones • Music Downloads • Online Courses • YouTube • Face Book – My Space • Online Shopping

  20. Still changing…… • eHarmony.com • Wikipedia • Ebay • Travelocity.com • Email • Instant messenger • Text Messaging

  21. What are YOUR Plans??? • Where will you work? • What will you do? • Who will you work with? ALL of this is changing as we speak! Much of the change is due to the computer and the related technology!

  22. How is the world economy and job market changing? • Today we will discuss WHAT is happening. Actually what has already happened! • Not why it happened! • Not is it good or bad! • That is for you to decide!!

  23. Outsourcing • 1800’s – Conestoga Wagon Covers • Today • Manufacturing • Cars, Clothes, • Help desks & Call Centers • Programming • Outsourcing will not be the end of civilization as we know it!!

  24. Are all the jobs leaving the US? • This is a serious question. • But the answer might be no!

  25. True Change is Occurring!!! • How do we manage it? • Who regulates it? • Who taxes it? • A significant change is occurring in ALL aspects of our world and at SUPER speed!

  26. What’s Next?? • What will be the next BIG change?? • I don’t know! • I know you better be comfortable with computers and technology!!

  27. Questions or Comments?

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