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Unit 7: Hospitality and tourism Terms

Unit 7: Hospitality and tourism Terms. Accessible. Amenity. Pleasantness resulting from agreeable conditions. Easy to approach, reach, enter, speak with, or use. Back of house employees. Business travel.

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Unit 7: Hospitality and tourism Terms

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  1. Unit 7: Hospitality and tourism Terms

  2. Accessible Amenity Pleasantness resulting from agreeable conditions Easy to approach, reach, enter, speak with, or use

  3. Back of house employees Business travel Employees whose work rarely involves interacting with customers. Such as servers, cashiers, hosts, bell attendants, and front desk staff Travel for the sole purpose of conducting an individual’s or company’s business

  4. chain chef A professional cook A series of businesses under one ownership

  5. Cross-contamination cruise Letting microorganisms from one surface (or food) get onto another surface (or food) An ocean trip taken for pleasure

  6. Culinary art Customer Focused Employee The practice or manner of preparing food or the food so prepared An employee who can anticipate customer needs

  7. Customer Service Food and drug administration Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction This agency enforces laws and regulations on the purity, quality and labeling of food, drugs, and cosmetics

  8. Food Borne Illness Food science Ingesting food contaminated by pathogens and causing sickness The scientific study of food and its preparation

  9. Front of house employees Hospitality Employees whose main function is to interact with customers. Such as servers, cashiers, hosts, bell attendants, and front desk staff Kindness in welcoming guests or strangers

  10. organic perishable Pleasantness resulting from agreeable conditions. Food produced without the use of chemicals

  11. PREPARATION RECREATION The act of preparing something (as food) by the application of heat • Activity that refreshes and recreates

  12. sanitation Sous chef The prevention of illness through cleanliness The second in command in a kitchen; the person ranking next after the head chef

  13. vacation Word of mouth publicity Leisure time away from work; devoted to rest or pleasure Theinformal conversation people have about their experiences with a business

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