Hosted IP Communications (Europe) Ltd
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Hosted IP Communications (Europe) Ltd. Hosted IP Communications (Europe) Ltd. Since 2005 HIPCOM has grown to become the market leading provider of Cloud Communications in the UK.

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Hosted ip communications europe ltd

Hosted IP Communications (Europe) Ltd


Hosted ip communications europe ltd

Hosted IP Communications (Europe) Ltd

Since 2005 HIPCOM has grown to become the market leading provider of Cloud Communications in the UK.

We provide wholesale communication services that are uniquely branded for Individual Carriers, Internet Service Providers, System Integrators and Value Added Resellers.

HIPCOM specialises in flexible Open Cloud Communications that are backed by Service Level Guarantees and ISO27001 approved.


Hosted ip communications europe ltd

Transforming Telecoms...

Overview

Hosted IP Communications


Hosted ip communications europe ltd

Traditional

Service Market

Transition to Unified Cloud Communications

AutoAttendant

SIPTrunking

Essential Applications

Overlay Applications

VideoCalling

MobileOffice

CloudTelephony

CallRecording

Service Delivery Platform

Business Lines

CallCentre

CRMConnect

Transition to IP

Feature Line

PBX

ReceptionConsole

BusinessToolbar

Wireless

Mobile

UnifiedMessaging

DisasterRecovery

Video


Hosted ip communications europe ltd

Group Features

Extensive Features

  • Call Capacity Management

  • Configurable feature Access Codes

  • Account and Authorisation Codes

  • Call Park

  • Call Pickup

  • Calling Plan - Incoming

  • Calling Plan - Outgoing

  • Device Inventory Report

  • Enhanced Outgoing Calling Plan

  • Hunt Group

  • Hunt Group Plus*

  • Intercept Group

  • LDAP Integration

  • Music on Hold

  • Series Completion

  • Voice Messaging Group

Line Features

Applications

  • Alternate Numbers

  • Automatic Hold/Retrieve

  • Barge-In Exempt

  • Call Forward - Selective

  • Call Notify

  • Calling Line ID Override

  • Find-Me Follow-Me

  • Directed Call Pickup

  • Priority Alert

  • Distinctive Ringing

  • Push To Talk

  • Remote Office

  • Selective Call Acceptance

  • Selective Call Rejection

  • Sequential Ringing

  • Simultaneous Ringing

  • Speed Dial 100

  • Speed Dial 8

  • Three-Way Calling

  • Voice Messaging User

  • Voice Portal Calling

  • Anonymous Call Rejection

  • Authentication

  • Automatic Call back

  • Basic Call Logs

  • Call Forward - Always

  • Call Forward - Busy

  • Call Forward - No Answer

  • Call Return

  • Call Transfer

  • Call Waiting

  • Calling Line ID Delivery - Blocking

  • Calling Line ID Delivery - External

  • Calling Line ID Delivery - Internal

  • Calling Name Retrieval

  • Client Call Control

  • Do Not Disturb

  • Flash Call Hold

  • Flash Three-Way Call

  • Flash Call Transfer

  • Intercept User

  • Last Number Redial

  • Auto Attendant

  • Call Centre ACD

  • Call Centre ACD Plus*

  • Reception Console

  • Shared Call Appearance

  • Business Assistant

  • Busy Lamp Field

  • Voice VPN

  • Call Recording

  • CRM Integration

  • Mobile Extension

  • iPad Apps

  • iPhone Apps

  • Android Apps

Regulatory

  • Call Trace

  • Malicious Call Trace

  • Lawful Intercept

  • IP Addressing Call Detail

  • Emergency Services

For a full feature list please see

“Feature Overview”


Hosted ip communications europe ltd

Productivity Application

Unified Applications increase user productivity

Softphone

Voice/Video Soft Client

Tool Bar

Personal Tool Bar Plug-In for

Outlook Internet Explorer Firefox

CRM Connect

14 CRM Integrations

Receptionist

PC Receptionist

Console

Mobile Extension

Mobile PBX Extension

iPhone, iPad, Android


Hosted ip communications europe ltd

Transforming Telecoms...

Service Delivery

Hosted IP Communications


Hosted ip communications europe ltd

Service Offering

Provider Information

Management Access

Billing Rate Codes

Number Manager

PSTN Routing Profile

Local Number Portability

Service Offering

Service Resource

Feature Packs

Optional Add-Ons

Selection Sets

Device CPE Offerings

Workflow

Email Notifications

CPE Fulfilment

Notification

Site Surveys

Success and Failures

Branding and Localisation

Language

Time Zone

Portal URLs

Welcome Email Templates

Customer Support Information

HIPCOM Service Offering

}

OSS/BSS

Service Delivery

Platform


Hosted ip communications europe ltd

Service Intelligence

OSS/BSS

Service Delivery

Billing

Intelligent PSTN Routing

Service Reach

Connectivity

PSTN Services

Feature Rich

Carrier Class

NGN Voice Platform

Transforming Telecoms...

{

PSTN

SBC

SBC

Service Order

Location Services

Location Services

Application

Services

Application

Services

Portal

Media Services

Media Services

Bulk Import

QoE

API

SBC

SBC

Public/Hybrid/Private

Cloud

CPE Interoperability


Hosted ip communications europe ltd

Service Delivery Platform

Service Order

1

Welcome Emails

End User Portals

6

Service Application

Orchestration

2

OSS/BSS

Service Delivery Platform

Emergency Services

CPE Fulfilment

5

3

Business Support Systems

4


Hosted ip communications europe ltd

Portal Structure

Service Provisioning Application - SPA

Dedicated portal for Partner access only.

Used for the provision of customers and the activation of services

Business Portal

White Label

White label portal used by end users to manage business voice services, feature sets and administer adds, moves and changes.

www.yourwebsite.com

Service Assurance

Partner ‘real-time’ Quality-of-Experience portal. Used to troubleshoot device, network or service issues.

Optional Bolt-On

HIPCOM Support

Direct partner access to HIPCOM technical assistance centre. Telephone support, Trouble tickets, Knowledge-base, Quick start guides and Service notifications.


Hosted ip communications europe ltd

Service Assurance

Hosted IP Communications


Hosted ip communications europe ltd

Quality of Experience

More than a simple network monitoring tool !

Provides an end-to-end view of Network, Application and Device performance

  • Real-Time Monitoring

  • SIP Registration Viewer

  • User Calls Viewer

  • Audio Quality

  • Link Quality

  • SIP Ladder diagrams

  • PDF Reports

  • Regulatory Services

  • SIP End-toEnd Performance Metrics


Hosted ip communications europe ltd

Fraud Detection and Prevention

To be launched

  • Stops Fraud as it happens (near) real-time

  • Near real-time - its only a matter of seconds to detect fraud once criteria met

  • Self-Learning, no need to configure any patterns of any users - Behavioral Analysis

  • Fully Agnostic of the kind of attack

  • Calls are Auto-blocked by using API into HIPCOM Service Delivery Platform

  • Rules and Scores are based on Minutes, Parallel Calls, Destination, Source IP, SIP Messages

  • New rules can be added dynamically - See it like Anti Virus Updates


Hosted ip communications europe ltd

Transforming Telecoms...

Summary

Hosted IP Communications


Hosted ip communications europe ltd

Connected Business Solutions

Self Serve Portal

Voice Video Applications

ISO27001

White Label

API Friendly

Private Cloud

Public Cloud

Connected Business

Solutions

SIP Trunking

Video Solutions

Connected Web

Solutions

Mobility Solutions

Cloud Telephony


Hosted ip communications europe ltd

Unified Cloud Communications

Your Portal

Your PSTN Provider

CarrierConnect

Voice Video Applications

Bulk

Portal

API

White Label

ISO27001

PrivateCloud

PublicCloud

BusinessToolBar

CallRecording

MobileOffice

ReceptionConsole

CRMConnect


Hosted ip communications europe ltd

Service Oriented Architecture

Service Assurance Workflow Management

Service Applications

Service Activation

Hosted

Telephony

SIP

Trunking

Auto

Attendant

Call

Recording

Productivity

Applications

Unified

Messaging

Mobility

Video

Scalability

Reliability

PSTN

Connectivity

Call Routing

Hardware

Fulfillment

Regulatory

Billing

Applications

Delivery

Private Cloud

Hybrid Cloud

Public Cloud

Access

Ethernet

EFM

IP Transit

MPLS

VPLS

SDSL

WWW

ADSL

Interoperability


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