U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES. National Standards for Culturally and Linguistically Appropriate Services in Health Care. Overview of OMH Rationale for Cultural Competence OMH’ s Center for Linguistic and Cultural Competence in Health Care (CLCCHC) Describe the CLAS Standards
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To improve the health of racial and ethnic
populations through the development of
health policies and programs that help to
eliminate health disparities and gaps.
at the systems level or at the individual level.
Source: U.S. Census 1990
Patients and consumers receive effective, understandable, and respectful health care.
Recruitment, retention, and promotion of diverse staff and leadership.
All staff receive ongoing education and training.
Language assistance services, including bilingual staff and interpreters must be offered at no cost to the patient.
Patients and consumers must be informed of their right to language assistance services.
Health organizations must assure the competence of language assistance provided by interpreters/bilingual staff.
Availability of easily understood patient materials and applicable signage posted.
Written strategic plan with clear goals, policies, and accountability mechanisms.
Conduct initial and ongoing organizational self-assessments, and
Integrate cultural and linguistic competence measures into overall program activities.
Patient data collection to include: race, ethnicity, and spoken and written language.
Maintain current demographic, cultural, and epidemiological community profiles, and
Conduct needs assessment on cultural and linguistic characteristics of the service area.
Participatory, collaborative partnerships to facilitate community and patient/ consumer involvement.
Ensure that conflict and grievance resolution processes are culturally and linguistically sensitive.
Keep the public informed about progress and successful innovations in implementing the CLAS standards.