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Title of presentation. ZUKO PHANDLE - AUDITOR: EASTERN CAPE GAMBLING BOARD. Privacy concerns faced by Small Medium Micro Enterprises (“SMME”) in South Africa, in particular the gambling industry (bookmakers).

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  1. Title of presentation

  2. ZUKO PHANDLE - AUDITOR: EASTERN CAPE GAMBLING BOARD Privacy concerns faced by Small Medium Micro Enterprises (“SMME”) in South Africa, in particular the gambling industry (bookmakers) 21 August 2019, 15th GRAF Conference, Boardwalk Casino, Port Elizabeth, South Africa

  3. Purpose • Background • Problem statement • Cloud challenges or risks • Addressing privacy concerns • Conclusion Contents

  4. To share a proposed model that seeks to address privacy concerns by SMMEs, and ultimately to enhance their trust in cloud computing. • To invite inputs from colleagues within the industry and other relevant stakeholders. PURPOSE

  5. The gambling industry like other industries, has evolved with time embracing the ever-changing technology. As a result its business models have shifted towards artificial, internet, electronic and or virtual gaming. Gambling industry uses best technologies for data storage& operation. BACKGROUND

  6. Privacy in cloud computing remains a serious concern for SMMEs. This is despite much work that has been done and progress made in mitigating the security concerns attached to cloud computing. As a result SMMEs remain reluctant to trust cloud computing. Privacy concerns in cloud computing, in particular in South Africa amongst other factors are attributed to a legislation gap arising from lack of appropriate regulation to address the specific privacy concerns in cloud computing. PROBLEM STATEMENT

  7. How can SMMEs’ privacy concerns be addressed to improve their trust in the cloud? • What are the privacy concerns facing SMMEs? • How does lack of privacy affect trust in cloud computing? • What are the shortcomings of the current legislation with respect to privacy in cloud computing? Research questions used

  8. Data storage Control of data (Lack) Dependency Privacy Concerns Integration with internal security Multi-tenancy Privacy Concerns identified by Tihomir, Darko, and Snjezana (2017)

  9. Data Storage Dependency TRUST Privacy Concerns Lack of control Multi-tenancy Integration with internal security The effects on trust by the lack of privacy in cloud computing

  10. Legislation gap (POPIA, Gambling, et al) Legislative Framework Shortcomings Lack – Privacy Compliance Framework (cloud) Delayed implementation of POPIA Legislative Framework Shortcomings

  11. Theory of Privacy Calculus: Is a “rational” theory that seeks to explain the attitudes, beliefs, intentions, and behaviours of IT consumers when the use of the IT includes the cost of a perceived privacy risk. An increase in perceived privacy risk decreases an individual's intent to disclose information, Keith, Thompson, Hale, Lowry and Greer (2013). UNDERLYING THEORY applied

  12. Figure 1: Privacy calculus model

  13. Lucrative and attractive benefits vs risks (privacy concerns) and ramifications. • Creation or enhancement of conducive environment for SMMEs to invest in cloud - creating a balance between the benefits and concerns. • Legislation gap as a result of lack of appropriate regulation to address the specific privacy concerns in cloud computing. observations

  14. Cloud Privacy Concerns Regulation Cloud Computing Adoption/ Rejection Trust Privacy Calculus Cloud Benefits Model to enhance the trust of SMMEs in cloud computing

  15. Cloud provides users with cost effective and accessibility benefits. • Benefits and risks attached in cloud computing are key in deciding on investing thereon. There is a need for a conducive environment for such investment, hence more work must still be done in research. • The privacy concerns in cloud are attributed to the legislative gap. conclusion

  16. Regulators must now initiate a process of revising legislation and align it to POPIA as well as the National Integrated ICT Policy White Paper (2016), thus ensuring accountability. A sub-committee must be appointed in this regard. • Regulators must avail resources to procure the required expertise to develop appropriate legislative framework. • Regulators must not avoid but embrace these technological developments also as means to develop the SMMEs. Conclusion CONT..

  17. THANK YOU Zuko Phandle Auditor – Eastern Cape Gambling Board zukop@ecgb.org.za 043 702 8358/076 012 3411

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