Number Portability in Finland. Seppo Backman Suomen Numerot Numpac January 2011. Number porting in Finland - key facts. In Finland, a centralised number portability database known as the Master System is used for number porting in the mobile and fixed-line networks.
Suomen Numerot Numpac
Under the new Telecommunications Market Act, number portability applies both to fixed-wire and mobile telecommunications networks. However, portability between these two types of networks is not required.
Customer receives a new SIM-card via mail or in a store
Customer receives a short message about the confirmed date and time of the transfer
Customer replaces the old SIM card with a new one.
Customer receives a “Welcome” short message and start using the new subscription.
I prefer to keep my old number
Customer case unit of the receiving operator
Number port order is entered to Master system via operator’s customer care system and process.
Port order is confirmed
New subscription is connected
New routing information is distributed to all network operators
Customer case unit of the donor operator
Number port order is received
Old subscription is disconnected
Max 5 work days
Max 3 work days
Max 10 min
Operator C System
Operator AMaster System
Example: A call from Operator C to a number 0A0-1234567 ported from Operator A to Operator B.
Master system distributes the lastest routing information to mobile network operators.
The routing data that the operator has received from the Master system enables the operator to route the call to the right operator and network directly.
Small operators’ customer service with Web access to Master
Large operators’ customer service with direct M2M connection from own systems to Master
Information about ported numbers via Reference Data file
to the Master-system
from the Master-system
Example: All the fees associated to a number ported from Operator A to Operator B
Fee per ported number