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Listening

Listening. “To listen actively to another human being may the greatest gift you can give a person. The power to listen is a remarkably sensitive skill, perhaps the greatest talent of the human race.” – Meyers & Meyers

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Listening

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  1. Listening “To listen actively to another human being may the greatest gift you can give a person. The power to listen is a remarkably sensitive skill, perhaps the greatest talent of the human race.” – Meyers & Meyers “The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer.” – Thoreau Phillip G. Clampitt, Ph.D.

  2. Effective Listeners Ineffective Listeners 1. What art the characteristics of effective and ineffective listeners? Phillip G. Clampitt, Ph.D.

  3. 2. Why is listening important? • Time • Immediate impact • Learning • Enhances memory • Longer term consequences • Respect • Dependability • Persuasiveness • “Interesting” Phillip G. Clampitt, Ph.D.

  4. 3. What is listening? • “Listening is a process of taking what you hear & organizing it into verbal units to which you can apply meaning” – Blaine Goss • Example – “Itrainedlastnight” • Phases • Signal Processing – segment structures • Literal Processing – simple interpretation • Reflective Processing – critical analysis, appreciation Phillip G. Clampitt, Ph.D.

  5. Level 1 (Literal) Get main ideas Get central theme Retain pertinent content Resist reactions to emotional language Follow instructions & directions Level 2 (Reflective) Judge relevancy Predicting what will happen next Identify speaker attitudes Judge validity of ideas Discriminate between fact & inference Understand imagery implied by the words Detect personality profile Detect patterns in thinking style Listening Skills Phillip G. Clampitt, Ph.D.

  6. 4. What are common myths about listening? • Listening is a natural process • Hearing & listening are the same • Message sent = message received • The speaker is primarily responsible for the success of the communication Phillip G. Clampitt, Ph.D.

  7. 5. What are barriers to listening? • Word meanings • Disconfirming responses • Impervious response • Interrupting response • Irrelevant response • Tangential response • Impersonal response • Focus on details • Tortoise & Hare Factor Phillip G. Clampitt, Ph.D.

  8. Barriers cont. • Physical barriers • Premature evaluation • Unclear purpose • Emotional reactions • Expectations/perceptions Phillip G. Clampitt, Ph.D.

  9. 6. Improving Listening skills • Focus on content, not delivery • Work at listening • Do something about distractions • Focus on understanding, then evaluation • Say-it-back • 3 Question Technique • Mirror Technique • Inquire about the meaning of key words • Use the Tortoise & Hare Factor to your benefit • Be aware of your own biases/expectations Phillip G. Clampitt, Ph.D.

  10. Listening Exercise Phillip G. Clampitt, Ph.D.

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