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Natural Gas Update

Natural Gas Update. March 2012. The connection p rocess. Up to 2 weeks. Up to 2 weeks. Up to 4 weeks. Quotation. Construction. Permits & plans collated. Construction. Application reviewed Quote issued to either customer or energy retailer. CAR requested

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Natural Gas Update

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  1. Natural Gas Update March 2012

  2. The connection process Up to 2 weeks Up to 2 weeks Up to 4 weeks • Quotation • Construction • Permits & plans collated • Construction • Application reviewed • Quote issued to either customer or energy retailer • CAR requested • Other utility plans requested • TMP organised (if applicable) • Energy Retailer approval obtained • Crew assigned • Construction complete • Connection livened • Reinstatement completed (2 phase) Vector Activities • Outbound call to acknowledge receipt • Quote issued via letter/email • Outbound call acceptance receipt and advising plans and permits ordered • Outbound call plans and permits received. Advise scheduled date for construction • Outbound call day before construction • Customer advised connection complete either by crew on site or drop card • Drop card advising reinstatement completion date Customer Contact

  3. Key contacts • Residential team • Commercial team Justine Perks Customer Connections Coordinator Phone: (09) 978 7817 Email: vectorgas@vector.co.nz Kerri Perham Customer Connections Coordinator Phone: (09) 978 7520 Email: commercialgas@vector.co.nz Jane Wellock Operations Manager Phone: (09) 978 4500 Email: jane.wellock@vector.co.nz Jessica McLellan Connections Administrator Phone: (09) 978 7535 Email: vectorgas@vector.co.nz Leah Sibley Connections Manager Phone: (09) 978 7864 Email: leah.sibley@vector.co.nz

  4. New connection pricing - from 1 April 2012 Please refer to attached letter.

  5. Vector initiatives An online instant estimate tool will be available on Vector website from 1 April 2012

  6. Online instantestimate tool … cont

  7. Other Vector initiatives • Subdivision signage • Brochures • “Connecting to Gas” • “Get the Gas Lifestyle” • Energy usage campaigns

  8. Further Contact Any questions or ideas? Call Hugh or Jo. Hugh Robinson Marketing Manager Networks Phone: (09) 978 4532 Mobile: 027 451 2473 Email: hugh.robinson@vector.co.nz Joanne Wallace Product Manager – Electricity/Natural Gas Phone: (09) 978 7824 Mobile: 021 358 661 Email: joanne.wallace@vector.co.nz

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