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May 13 th , 2014 GEORGE HORAN President george.horan@ddf.ae

The Passenger Experience GALF 2014 Panel. May 13 th , 2014 GEORGE HORAN President george.horan@ddf.ae. AGENDA. Improving the Passenger Experience in Travel Retail in the Middle East Questions and Answers. Travel Retailing by Channel – 2013. Travel Retailing by Region – 2013.

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May 13 th , 2014 GEORGE HORAN President george.horan@ddf.ae

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  1. The Passenger Experience GALF 2014 Panel May 13th, 2014 • GEORGE HORANPresident • george.horan@ddf.ae

  2. AGENDA • Improving the Passenger Experience inTravel Retail in the Middle East • Questions and Answers

  3. Travel Retailing by Channel – 2013

  4. Travel Retailing by Region – 2013

  5. Middle East Region • Emirates, Qatar Airways, and Etihad have made Middle East the hub for East-West travel • Airports are developing to support hub traffic: • Hamad International Airport in Doha • New Mid-field Terminal in Abu Dhabi • Concourse D opening in Dubai • Al Maktoum International in DWC

  6. Concourse A (3) – Opened in 2013 • Award winning retail operation of 8,000 square metres

  7. Concourse A – Perfumes and Cosmetics • Centrally located large P and C offer for fastest growing category • Vendor Support program offers strong branding opportunities

  8. Concourse A – Fashion • Gucci and Ferragamo, with Chanel and Hermes opening in the summer

  9. Concourse A – Liquor & Tobacco • Creative use of large video wall and curved screens • Secondary circulation within the retail areas

  10. Improving the experience – Concourse D

  11. Concourse D Departures Layout

  12. Improving the Experience - Click & Collect

  13. Click and Collect – Pickup location at Concourse B

  14. Dubai World Central and Al Maktoum

  15. Al Maktoum International Airport at DWC • Working with DACC Engineering Projects team • Part of team providing input for design brief for the retail areas in the new airport • Capacity of 135 million pax planned for 2020 • Two satellites and one terminal in Phase One • Will include 90,000 sq mts of retail space • Final passenger capacity of 265 million by 2035(?)

  16. Questions and Answers

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