Training and Career Development Marjo Metsälä Robert Pably Jenni Helppi Hanna Välisalo

1. Training and Career DevelopmentMarjo MetsäläRobert Pably Jenni Helppi Hanna Välisalo

2. Training Layers • Top management (CEO, VPs, CM) • Regional Managers • Facility Managers • Assistant Facility Managers • Internship Program • Management Trainee Program

3. Orientation • Orientation is for all employees • Orientation packet • Top Management in UK • Lower layers in Helsinki

4. Objectives Create Corporate Culture, Internalizing Policies and Procedures Create Effective Internal Relationships Methods Staff Meetings Seminars and Conferences in UK/USA Mentoring/ Coaching Top Management - CEO

5. Objectives Create Corporate Culture, internalizing policies and procedures To develop communication skills interpersonal skills functional skills Methods Staff Meeting Seminars and Conferences in UK/USA Mentoring/Coaching Lateral Transfer Management Games Case Studies Behavior Modeling Role Play Top Management - FuM, CM

6. Objectives Create Corporate Culture, Internalizing policies and procedures Create positive Working Environment To develop Good Communication Skills Good interpersonal skills Methods Job Rotation Staff Meetings Lateral Transfer Mentoring/Coaching Case Studies Behavior Modeling Role Play Benchmarking Voluntary Courses Regional Manager

7. Objectives Create Corporate Culture Franchisee relations To develop Communication skills Leadership skills Organizational skills Stress Management Methods Job Rotation Staff Meetings Lateral Transfer Mentoring/Coaching Case Studies Behavior Modeling Computer-assisted instruction Voluntary courses Role Play Facility Managers

8. Objectives Create Corporate Culture, Internalizing Policies and Procedures To Develop Team Work Quality Control Communication skills Methods Job Rotation Lateral Transfer Mentoring/Coaching Behavior Modeling Computer-Assisted instruction Voluntary Courses Role Play Assistant Facility Managers

9. Objectives To create a recruitment pool for future employees Familiarize future employees with the Corporation Culture Methods On the Job Training Mentoring/Coaching Internships

10. Objectives: Develop management abilities and knowledge in Practice Methods Job Rotation Case-Studies In-Class training Mentoring/Coaching Management Trainee Programs

11. Training Methods

12. Training Schedule

13. Baltics and Russia • Orientation • Top Management to UK • Lower layers trained locally • Training Process • Same as in Finland