Presented By: Kiki Caruson, PhD, AVP Research, Innovation and Global Affairs

1. Mapping International Engagement: An Institutional View of Application Development, Roll-Out, and Adoption Presented By: Kiki Caruson, PhD, AVP Research, Innovation and Global Affairs Laurel Thomas, MA, International Research and Global Engagement Manager

2. MISSION USF World leads the university’s engagement with world by providing resources that empower the university community to function as global leaders and global stewards. • GOALS • Promote a Global Culture at the University of South Florida • Globalize Student Success • Enhance Global Initiatives within the University System • Deepen Global Engagement with the Tampa Bay Community

3. Advancing Institutional Priorities • Articulation of global engagement as an institutional priority in recognition of the growing trend toward greater internationalization of higher education. • Development of goals and metrics: Global citizenship; globally informed academic programs; high impact global research and innovation; leveraging international partnerships; mapping the institution’s global footprint (USF Strategic Plan 2013-18).

4. Recognizing Institutional Need Inbound international students and scholars: SEVIS and DHS Outbound USF students: Terra Dotta/Studio Abroad Outbound USF faculty: unmet need for tracking and reporting activities and engagement International Partnerships: unmet need for a systematic process for monitoring and evaluating existing and new agreements. Alumni living and working abroad: adhoc and outdated information; not readily accessible.

5. Evaluating Technology Options In house development Consortium development Off the shelf product Available Resources: Funds, Expertise, Time, Relationships

6. Initial Buy-In • A strong and persuasive cheer-leader(s) • Cultivate the support and/or investment of multiple stakeholders • Focus groups/Outreach • Partnerships across administrative units – build bridges • Encourage engagement • Listen to your stakeholders • Features; Feel; Feasibility, Flexibility • Continue the dialogue during development

7. Encouraging Adoption • User experience • Keep users in mind first and foremost • User time constraints • Ease of use • Speed of service • Desired features (value added) • Appeal for multiple audiences • Pre-populate as much data as possible • (API or manual entry) • Consistency • Within and across modules • Branding

8. Sequential Roll-Out • Start with a small, highly invested group • Administration • Pilot with a knowledgeable and engaged group • Faculty from Focus Groups and Work Groups • Pilot with a larger but homogeneous group • A single department, college or institute • At each stage obtain feedback and resolve problems/usability issues before rolling out on a larger scale • Refine as necessary • Experience demonstrates that we have “one shot” to engage users and “sell” the value of the product

9. Branding

10. Pilot Feedback Evaluation of: Overall user experience Ease of accessing and editing information Ease of navigation Presentation of information Value-added to the user

11. USF Faculty International Engagement Summary