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The Eco certification Scheme. Product Planning & Development Directorate Malta Tourism Authority 2 nd May 2003. 1. Eco Labels in the EU. 2. From Alcudia to Malta . 3. Methodology. 4. The Maltese Scheme. 5. The process . 6. The set up. 7. Continous Improvement Process.

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The eco certification scheme l.jpg

The Eco certification Scheme

Product Planning & Development Directorate

Malta Tourism Authority

2nd May 2003


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1. Eco Labels in the EU

2. From Alcudia to Malta

3. Methodology

4. The Maltese Scheme

5. The process

6. The set up

7. Continous Improvement Process



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From Alcudia to Malta

Criteria of Alcudia

First review

First test in 12 Maltese hotels

403 guests survey in Malta

Analysis

Final version


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Methodology

  • A questionnaire with 134 standards was used to evaluate the hotel environmental performance.

  • A semi structured questionnaire was used to discuss issues related to the eco-certification implementation..

  • The GM, the F&B manager and the engineer were present at differents stage of the interview.


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  • First test in 12 hotels: positive findings

  • The eco-certification initiative has been seen as a realistic and profitable tool to implement.

  • The questionnaire has been seen as a valuable tool to reduce operating costs in energy, water and waste.

  • The eco-certification process has been seen as a very good opportunity to raise environmental awareness among employees.

  • Benchmarking with others hotels, especially with hotels from abroad, appreciated options.

  • Information on legal and government environmental initiatives has been identified as an urgent need.

  • There is no relevant difference between hotel categories.


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  • First test in 12 hotels: negative findings

  • The Environmental Management System has performed very low, which confirms the early stage in the awareness phase.

  • There are issues in waste management that improve environmental management

  • Information to guests has performed very low which confirm the low level of management awareness.

  • The guest environmental awareness is not a management priority.


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“A guest questionnaire was conducted with a view to evaluate perceptions on tourism and the environment”



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In the near future, more and more tourists would prefer hotels which take measures to protect the environment


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Willingness to pay extra hotels which take measures to protect the environment


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“Eco certified accommodation could determine the choice of hotels and possibly even the choice of the destination”


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“The Eco certification scheme is one of a of hotels and possibly even the choice of the destination”number of initiatives undertaken by MTA in conjunction with Eco tourism year”



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The Scheme Catering sector”

  • Voluntary Scheme targeting the tourism accommodation sector

  • 130 compulsory and voluntary criteria based on an established model adopted in the Balearic Islands

  • Accreditation awarded to hotelsfulfilling 65% of the criteria


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  • Obtaining the eco-certification in year 1 Catering sector”

  • Hotels must fulfill the 44 compulsory criteria and a minimum of 50% of the 130 criteria.

  • One employee has to attend a one day training session and pass the exam.

  • The management has to abide to the Green Policy as established by the Green Commission.

44 Compulsory

86 Recommended


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Process Catering sector”

Step 1:- Designation of coordinator for the project

Step 2:-Self-assessment to ensure hotel meets criteria

Step 3:- Application once required criteria are fulfilled

Step 4:- Independent audit carried out and improvement plan developed

Step 5:- Eco-Certification awarded for 1 year and Continuous Improvement Process begins

Step 6:- On-going improvement, as well as audit and re- application on a yearly basis

2


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From Good Practices to ... ISO 14000 Catering sector”

Time and resources

ISO-14001

Worlwide recognition

Worlwide marketing

Accreditaded third party to audit

International Standard Orgnaization

Document managemnt

Green suppliers

Internal Audits

Legal compliance

Eco-certification

Third Party audits

Third party criteria

Benchmarking

Marketing support

Technical support

Continuous Improvement

Best practices

Good Will

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+


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The Set up Catering sector”

Knowledge base

Sub-sectors

Employees

FAQ

EMS software

Certification

Website

Green Commission

Life event

Support

Training

Conference

Technical

Marketing

Financial

Quarterly meeting


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We will help hotels to set-up realistic targets and support them to achieve them at the lowest cost through the Continuous Improvement


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Continuous Improvement Process them to achieve them at the lowest cost through the Continuous Improvement

  • Hotel coordinators will receive training on CIP tools

  • Certified hotels will receive a software to assist them

  • Each certified hotels will organize a monthly internal meeting

  • All ceritifed hotels will meet quaterly to share knowledge

  • Certified hotels will set up a environmental scorecard

  • Hotels will be able to benchnmark on a national and international level


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Thank you them to achieve them at the lowest cost through the Continuous Improvement

Patrick Grixti

Manager

Tourism Service Providers

Malta Tourism Authority

[email protected]

www.maltatourismauthority.com


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