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ONLINE GOVERNMENT - Strategic Overview Randall Straw Multimedia Victoria [email protected] Agenda Vic 21 Strategy Online Motivation Online Government Jigsaw Online strategy approach Online strategy support Victoria 21 Strategy develop a multimedia-skilled society

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Randall straw multimedia victoria randall straw@mmv vic gov au l.jpg

ONLINE GOVERNMENT

- Strategic Overview

Randall Straw

Multimedia Victoria

[email protected]


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Agenda

  • Vic 21 Strategy

  • Online Motivation

  • Online Government Jigsaw

  • Online strategy approach

  • Online strategy support


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Victoria 21 Strategy

  • develop a multimedia-skilled society

  • build a strong global multimedia & comms industry

  • extend Victoria’s role as a major creative centre for development & export of multimedia

  • attract information based investment

  • promote the use of electronic commerce

  • establish Government as a ‘best practice’ user

  • deliver government services online


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Online Motivation

  • Facilitate transformation of government

    • to improve customer service - choice and convenience

    • to improve the accessibility of government services - time and reach (24 x 7 x 365)

    • to lower the cost of doing business

  • Move Victorian skills and attitudes into Global Information Age


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Motivation

……. “The Walls”

current government agencies


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‘Life Event’ Driven

‘Online 2001’

Motivation ……

“The Walls broken down”


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STRATEGY MANAGEMENT

SERVICE ACCESS INFRASTUCTURE

POLICY,

REGULATORY

&

CULTURAL

FRAMEWORK

SERVICE

DELIVERY

INFRA.

Smartcards

Internet PC

Cert Auth

X.509

Dig Sigs

Telephone

ITV

  • Maxi

  • VicONE

  • Internet

  • Intranet

  • Search Engines

  • Standard Desktop

  • VGEMS

  • VGEDS

  • Call Centres

  • TASKnet

X400 EDI

Kiosks

VicNet

Victorian Government and

Departmental Business Plans

  • BPR

  • Data protection

  • Digital signatures

  • Security

  • Information mgnt

  • SERVICES

  • Citizens channel

  • Business channel

  • Tourism Channel

  • Land Channel

  • Life events

Online Govt Jigsaw

IT&T Policy Committee

responsibility

MMV responsibility

Department responsibility


Online govt jigsaw8 l.jpg

POLICY,

REGULATORY

&

CULTURAL

FRAMEWORK

  • BPR

  • Data protection

  • Digital signatures

  • Security

  • Information mgnt

Online Govt Jigsaw

  • Electronic Commerce Framework Bill

  • Personal Data Protection Bill

  • Security Best Practice Guidelines

  • Victorian Electronic Records Strategy

  • Multilingual/NESB trials

  • Australian Government Locator Service (AGLS)/Information Management


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SERVICE ACCESS INFRASTUCTURE

Smartcards

Internet PC

Cert Auth

X.509

Dig Sigs

Telephone

ITV

X400 EDI

Kiosks

VicNet

Networking the Nation

$27m

www.skills.net.au

www.vicnet.net.au

Online Govt Jigsaw

  • Smartcards

  • SHCN

  • Public Libraries

  • VTD

ESRB

NAA


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SERVICE

DELIVERY

INFRA.

  • Maxi

  • VicONE

  • Internet

  • Intranet

  • Search Engines

  • Standard Desktop

  • VGEMS

  • VGEDS

  • Call Centres

  • TASKnet

Online Govt Jigsaw

  • Maxi

  • VicONE

  • Internet publishing

  • Lotus Notes publishing

  • Tasknet

  • www.vic.gov.au

  • Alta Vista

  • EDI link via VGEMS

  • Directory Services

  • Call centre standards

  • E-Procurement

Technology

Integration

Model


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  • Channels underway

  • Health

  • Education

  • Transport (VicTrip)

  • Tourism

  • Forms Online

  • www.vic.gov.au

  • Call Centres underway

  • DNRE

  • SRO

  • VEC

  • VicTrip

  • Victorian Busines Line

  • Single line to Govt?

  • Channels delivered

  • Citizens (part)

  • Business 1

  • Land 1/2

E-procurement

project established

  • Transactional services delivered

  • VicRoads (rego’s, book tests etc)

  • VEC (enrolment, CofA)

  • BDM (order certificates)

  • plus other maxi CPs

  • Civil Courts Lodgement

  • Business Names search

  • Land Titles search

  • EPA air quality

  • Transactional services currently underway

  • Melb City Council

  • Geneology search

  • Vehicle Securities Certificates

  • VCE certificates (Board of Stdies)

  • Residential Tenancies Tribunal (Justice)

  • SRO (planned)

  • Liquor Licencing (planned)

  • Dealers Online

  • NRE e-purchasing

  • Legislation (PIT)

  • Hansard

  • Online Bookshop

ESD Strategies /Online Government Resource Centre/Service Modelling

  • SERVICES

  • Citizens channel

  • Business channel

  • Tourism Channel

  • Land Channel

  • Life events

Online Govt Jigsaw

  • ESD Straegies finalised

  • DNRE

  • SRO

  • Infrastructure

  • DSD

  • Justice


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Online Strategy Approach

  • Online Government - “From Vision to Reality”

  • 15 key strategies

    • performance plans

    • intermediate and final targets

    • business plan integration

    • standard methodolgies and toolkits

    • Online strategies prepared by each department

  • Cabinet endorsed in March 1998


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Mid 1998

End 1998

End 1999

End 2001

Transaction Audit

ESD Strategy

Tenders On-line

Public forms

accessible Online

High Volume

Printed material

On-line

All Publications

On-line

High Volume

Transactions On-line

All Transactions

On-line

All Purchasing

On-line

Online 2001 Agency Targets




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Business

Land

Health

‘Channels’

Tourism

ESD Strategy

ESD Strategy

ESD Strategy

ESD Strategy

ESD Strategy

Service Modelling

{

Life Event

Subject

Channel

Agency

Tx Type

Online 2001

(Service Modelling)


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Online Strategy Support

[email protected]




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