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Overview. 1. How is mystery shopping valuable to me? 2. How to use the data. 3. Levels of service: -Online -Email -Traditional -Tailor Made 4. Reporting. 5. E-Comment cards. 6. On-line surveys/Focus groups. How Is Mystery Shopping Valuable To My Company.

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Presentation Transcript
overview
Overview

1. How is mystery shopping valuable to me?

2. How to use the data.

3. Levels of service:

-Online -Email

-Traditional -Tailor Made

4. Reporting.

5. E-Comment cards.

6. On-line surveys/Focus groups.

how is mystery shopping valuable to my company
How Is Mystery Shopping Valuable To My Company

With mystery shopping, the benefits will continue to accrue long after the program has begun.

  • It is less expensive to keep existing customers than to get new ones.
  • With mystery shopping, you will receive an unbiased appraisal of your companies strengths and weaknesses as seen through the eyes of a typical customer.
  • By using NSSN, you incur no payroll, FICA or liability insurance costs as well as no on-site audit expenses.
how to use the data
How To Use The Data
  • Support Documentation for Employee Integrity Issues (Awards, Hiring, Training, Promotions, Discipline)
  • Resource Allocation
  • Incentive Programs
  • Improving Customer Service
  • Quality Control
levels of service
Levels of Service

Online

  • Ideal for geographically disbursed companies
  • Reports are filed online
  • Clients can access information 24/7
  • Integrated analysis available for high volume comparisons
  • Scored reports available
levels of service5
Levels of Service

Email

  • Ideal for companies with moderate requirements
  • Reports attached to email
  • Scored reports available
  • Forms can be formatted using MS Word, Text or PDF
levels of service6
Levels of Service

Traditional

  • Ideal for companies located near the Denver Metropolitan area
  • Shoppers contacted for assignments via mail or fax
  • Reports are hand-written by shoppers
  • Clients receive reports via fax or mail
  • All clients will have their own personal coordinator
levels of service7
Levels of Service

Tailor Made

  • NSSN will design a program specifically targeted to produce benefits in the areas you need most
  • You may use your own form online
  • Your information is available in a variety of forms
  • Your program may evolve and change as your company’s mystery shopping needs change
reporting
Reporting

NSSN offers a variety of standard reports and can also use your existing reports to track and analyze data

  • Weekly, Monthly, Quarterly, Annually
  • Receive your reports online, in email attachments, fax or postal mail
  • Your reports may evolve and change as your data requirements change
e comment program
E-Comment Program
  • Customers see the logo and web address displayed prominently in your store
  • After the visit the customer logs on to the web address and files a short report
  • You are able to view the data securely online, or may have the data mailed to you
  • Simple and very inexpensive
online surveys focus groups
Online Surveys/Focus Groups

NSSN has 150,000 + Internet savvy shoppers registered in our private online database

  • NSSN is able to filter our shopper database to create a survey based on your target audience. (age, gender, location, income level, children, etc…)
  • Focus groups are facilitated using inter-active web and teleconference technology
contact information
Contact Information

Because each company has their own individual needs, we encourage potential clients to contact us so we can provide a proposal and discuss a program that fits your needs.

Click now to contact us

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