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Overview - PowerPoint PPT Presentation

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Overview. 1. How is mystery shopping valuable to me? 2. How to use the data. 3. Levels of service: -Online -Email -Traditional -Tailor Made 4. Reporting. 5. E-Comment cards. 6. On-line surveys/Focus groups. How Is Mystery Shopping Valuable To My Company.

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1. How is mystery shopping valuable to me?

2. How to use the data.

3. Levels of service:

-Online -Email

-Traditional -Tailor Made

4. Reporting.

5. E-Comment cards.

6. On-line surveys/Focus groups.

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How Is Mystery Shopping Valuable To My Company

With mystery shopping, the benefits will continue to accrue long after the program has begun.

  • It is less expensive to keep existing customers than to get new ones.

  • With mystery shopping, you will receive an unbiased appraisal of your companies strengths and weaknesses as seen through the eyes of a typical customer.

  • By using NSSN, you incur no payroll, FICA or liability insurance costs as well as no on-site audit expenses.

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How To Use The Data

  • Support Documentation for Employee Integrity Issues (Awards, Hiring, Training, Promotions, Discipline)

  • Resource Allocation

  • Incentive Programs

  • Improving Customer Service

  • Quality Control

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Levels of Service


  • Ideal for geographically disbursed companies

  • Reports are filed online

  • Clients can access information 24/7

  • Integrated analysis available for high volume comparisons

  • Scored reports available

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Levels of Service


  • Ideal for companies with moderate requirements

  • Reports attached to email

  • Scored reports available

  • Forms can be formatted using MS Word, Text or PDF

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Levels of Service


  • Ideal for companies located near the Denver Metropolitan area

  • Shoppers contacted for assignments via mail or fax

  • Reports are hand-written by shoppers

  • Clients receive reports via fax or mail

  • All clients will have their own personal coordinator

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Levels of Service

Tailor Made

  • NSSN will design a program specifically targeted to produce benefits in the areas you need most

  • You may use your own form online

  • Your information is available in a variety of forms

  • Your program may evolve and change as your company’s mystery shopping needs change

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NSSN offers a variety of standard reports and can also use your existing reports to track and analyze data

  • Weekly, Monthly, Quarterly, Annually

  • Receive your reports online, in email attachments, fax or postal mail

  • Your reports may evolve and change as your data requirements change

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E-Comment Program

  • Customers see the logo and web address displayed prominently in your store

  • After the visit the customer logs on to the web address and files a short report

  • You are able to view the data securely online, or may have the data mailed to you

  • Simple and very inexpensive

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Online Surveys/Focus Groups

NSSN has 150,000 + Internet savvy shoppers registered in our private online database

  • NSSN is able to filter our shopper database to create a survey based on your target audience. (age, gender, location, income level, children, etc…)

  • Focus groups are facilitated using inter-active web and teleconference technology

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Contact Information

Because each company has their own individual needs, we encourage potential clients to contact us so we can provide a proposal and discuss a program that fits your needs.

Click now to contact us