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Converting Transitional Housing to Permanent Supportive Housing. Presented by: Colleen Bain Gold, M.Ed., L.S.W. Senior Vice President, Housing YWCA Columbus 65 S. 4 th St., Columbus, Ohio 43215 (614) 224-9121, ext. 220 [email protected] Overview. To convert or not to convert?

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Converting transitional housing to permanent supportive housing

Converting Transitional Housing to Permanent Supportive Housing

Presented by:

Colleen Bain Gold, M.Ed., L.S.W.

Senior Vice President, Housing

YWCA Columbus

65 S. 4th St., Columbus, Ohio 43215

(614) 224-9121, ext. 220

[email protected]


Overview
Overview Housing

  • To convert or not to convert?

  • Considerations

  • Step One: Evaluation

  • Step Two: Develop a Plan

  • Step Three: Policies and Procedures

  • Step Four: Implementation

  • Challenges

  • Critical Success Factors

  • Resources


To convert or not to convert
To convert or not to convert? Housing

Potential benefits:

  • Long-term resident stability

    • Housing subsidy

    • Ability to engage/build relationships with clients

    • Increasing income, employment, and other skills

    • Resident self-governance

  • Program Development

    • Collaborative Partnerships

    • Outcomes measurement

    • Volunteer and donor relationships

  • Perceived funding preferences:

    • HUD appears to be moving away from transitional

    • Push for HHS legislation for services (SELHA)

    • PSH appears to be very cost-effective


Considerations
Considerations Housing

  • Population – does your population need/want, permanent, supportive housing; are they eligible?

  • Continuum of Care – does PSH make sense for your community and continuum of services?

  • Community impact – what impact will changing your program have on other providers; will it create a backlog in shelters?

  • Physical Space – are your units appropriate for PSH; do you have common space available for resident use?

  • Approvals – will your existing funders approve this transition?

  • Community Acceptance – will your stakeholders, neighbors, board members, etc. accept and support a transition?

  • Leases vs. “Participation” or “Occupancy” agreements

  • Housing subsidies - Are subsidies available? Will HUD issue of mixing SHP with Section 8 be an issue for you? Operating vs. Supportive Services?

  • Sustainability

    • Will the long-term dollars for services be there?

    • Need to be realistic about staffing needs for population


Step one evaluation
Step one: Evaluation Housing

  • Data analysis – population demographics, length of stay, program completion (success) rate, recidivism, outcome measures, etc.

  • Client input and feedback – focus groups, surveys, confidential suggestions/concerns, Resident Council, etc.

  • Physical space needs – individual units, community space, “front-desk” space, etc.

  • Environmental scan – interview other providers, CoC representatives, shelters, what impact would a conversion have?

  • Financial analysis – operational (property management) and programmatic (supportive services)

  • Feasibility – talk to funders, board members, and other stakeholders to see if they will support the transition.

  • Best practices – explore other program models, program philosophies, what has and hasn’t worked with other programs, which program model suits your population?


Step two develop a plan
Step Two: Develop a Plan Housing

  • Start with a clean slate

  • Develop program philosophy

    • “Wet” versus “dry” housing

    • “Zero tolerance” policy, versus focus on eviction prevention

    • Intersection of property management and supportive services

    • Will services be voluntary?

    • Establish staffing plan/chart of organization

  • Seek technical assistance as needed

  • Identify (new and existing) funding sources for services

  • Identify new partnerships/collaborations to support your program

  • Develop staff training/orientation plan (include property manager, supportive services staff, maintenance, front desk, etc.)

  • Community notification plan

  • Timeline (should include all of the above)

  • Continuous Quality Improvement


Step three policies and procedures
Step Three: Policies and Procedures Housing

  • Outreach/tenant recruitment

  • Tenant Selection Criteria

  • Leasing issues

  • “House” rules

  • Voluntary supportive services

  • Housing retention/eviction prevention strategies

  • Inter-disciplinary “team” meetings

  • Resident Council

  • Community relations

  • Data and tracking (HMIS)


Step four implementation
Step Four: Implementation Housing

  • Formal funder and stakeholder approvals

  • Budget and contract amendments as needed

  • Staff training and orientation (whether you are hiring new staff or not!)

  • Client and community notification

  • New leases for tenants

  • Good Neighbor Agreement

  • Collaborative partnership agreements

  • Supportive Services programming

  • Phased-in implementation if needed


Challenges
Challenges Housing

  • Developing a sustainable plan

  • Developing successful engagement strategies

  • Staff resistance to change

    • “That’s not how we do it” or “that won’t work”

    • Voluntary vs. “irresistible” services

    • Property management vs. supportive services

  • Dealing with “hard-to-know-how-to-serve” clients – (housing retention and eviction prevention)

  • Ever - changing funder preferences/requirements (HUD, state, local preferences)

  • What is considered “operating” and what is considered “supportive services?”


Critical success factors
Critical Success Factors Housing

  • Stakeholder “buy-in”

  • Dedicated and Qualified Staff

  • Individualized Programming

  • Creative Engagement Strategies

  • Creating community – physical space configuration

  • Blended Management

    • Property Management/Maintenance

    • Supportive Services

  • Clear eligibility criteria

  • Positive Community Relations

  • Quality Assurance and Program Evaluation

  • Sustainability strategies

    • Collaborative partnerships

    • Donor/volunteer stewardship

    • Diverse funding streams


Resources
Resources Housing

  • NAEH: www.endhomelessness.org

  • Corporation for Supportive Housing: www.csh.org

  • Community Housing Network: www.chninc.org

  • Community Shelter Board: www.csb.org

  • Center for Urban Community Services: www.cucs.org

  • HUD: www.hud.gov

  • National Low Income Housing Coalition: www.nlihc.org

  • YWCA Columbus: www.ywcacolumbus.org

  • Commons at Grant: www.ncrcdd.org

  • Treasure Island Housing Development Inc: www.tihdi.org

  • Common Ground: www.commonground.org


Converting transitional housing to permanent supportive housing1

Converting Transitional Housing to Permanent Supportive Housing

Presented by:

Colleen Bain Gold, M.Ed., L.S.W.

Senior Vice President, Housing

YWCA Columbus

65 S. 4th St., Columbus, Ohio 43215

(614) 224-9121, ext. 220

[email protected]


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