america needs baldrige
Download
Skip this Video
Download Presentation
America Needs Baldrige!

Loading in 2 Seconds...

play fullscreen
1 / 19

america needs baldrige - PowerPoint PPT Presentation


  • 213 Views
  • Uploaded on

America Needs Baldrige!. Larry Potterfield Founder and CEO. Please Accept My Apology. Why Baldrige?. Consistent, high-quality service Sustainability Management framework. Leadership. From an organizational perspective 15-Point Leadership Checklist. About MidwayUSA.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'america needs baldrige' - arleen


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
america needs baldrige

America Needs Baldrige!

Larry Potterfield

Founder and CEO

slide3

Why Baldrige?

  • Consistent, high-quality service
  • Sustainability
  • Management framework
slide4

Leadership

  • From an organizational perspective
  • 15-Point Leadership Checklist
about midwayusa
About MidwayUSA
  • Family-owned, established 1977
  • Catalog and internet sporting goods retailer
  • 350 employees
  • 100,000 products
  • 700 vendors
  • 1.7 million packages in 2009
vision to be the best run
Vision – “To be the best-run…”

Vision

To be the best-run business in America

for the benefit of our Customers

company goals
Company Goals

Customer Satisfaction

Employee Satisfaction

Vendor Satisfaction

Shareholder Satisfaction

goal performance
Goal Performance

Customer Satisfaction

Employee Satisfaction

Vendor Satisfaction

Shareholder Satisfaction

93%

82%

95%

100%

the leadership checklist12

Accept and adopt the Baldrige criteria

Learn the Baldrige criteria

Set a grand vision

The Leadership Checklist

values

Organizational Values

Personal Values

  • Organizational Values
  • Visionary Leadership
  • Customer-Driven Excellence
  • Organizational and Personal Learning
  • Valuing Employees and Partners
  • Agility
  • Focus on the Future
  • Managing for Innovation
  • Management by Fact
  • Societal Responsibility
  • Focus on Results and Creating Value
  • Systems Perspective

Values

  • Personal Values - Code of Conduct
  • A high level of integrity and honesty at all times
  • Respect for all stakeholders
  • Strict adherence to all laws, regulations and Company policies
  • Fairness in all dealings
  • Loyalty to the Company and coworkers
  • Candor with respect
  • Teamwork through participation
  • Conduct worth of your trust and confidence
  • Friendly, helpful and courteous behavior
  • The promotion of safety through actions and instructions
the leadership checklist15

Accept and adopt the Baldrige criteria

Learn the Baldrige criteria

Set a grand vision

Determine key processes

Determine key stakeholders

Determine key stakeholder requirements

Set organizational goals

Establish key measures

Strategic planning

The Leadership Checklist

the leadership checklist16

Accept and adopt the Baldrige criteria

Learn the Baldrige criteria

Set a grand vision

Determine key processes

Determine key stakeholders

Determine key stakeholder requirements

Set organizational goals

Establish key measures

Strategic planning

Communication plan

The Leadership Checklist

the leadership checklist17

Accept and adopt the Baldrige criteria

Learn the Baldrige criteria

Set a grand vision

Determine key processes

Determine key stakeholders

Determine key stakeholder requirements

Set organizational goals

Establish key measures

Strategic planning

Communication plan

Review results

Accountability

Legal, ethical and regulatory compliance

Identify key communities

Support key communities

The Leadership Checklist

everytownusa community of excellence
EverytownUSA – Community of Excellence
  • Baldrige Performance Excellence Group
  • You gotta join us!
america needs baldrige19

America Needs Baldrige!

Larry Potterfield

Founder and CEO

ad