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VENTURING LEADERSHIP SKILLS COURSE

VENTURING LEADERSHIP SKILLS COURSE. Session II: Communication. Interrupt Me. Learning Objectives. At the end of this session each participant should be able to: Describe how it feels to talk to a poor listener. Demonstrate empathic listening.

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VENTURING LEADERSHIP SKILLS COURSE

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  1. VENTURING LEADERSHIP SKILLS COURSE

  2. Session II: Communication Interrupt Me

  3. Learning Objectives At the end of this session each participant should be able to: • Describe how it feels to talk to a poor listener. • Demonstrate empathic listening. • State how important body language is in communication. Venturing Leadership Skills Course

  4. Activity – Part 1 • Divide into pairs. • One person will be designated as the speaker and the other as listener. • You will get instructions for your partner to follow (don’t read them). • The speaker will talk to the listener for 5 minutes about a recent vacation trip. Venturing Leadership Skills Course

  5. Activity – Part 2 • Speaker and listener trade roles. • You will get new instructions for your partner to follow (don’t read them). • The new speaker will talk to the new listener for 5 minutes about a recent vacation trip. Venturing Leadership Skills Course

  6. CommunicationReflection Questions • How did you feel when you noticed that your partner wasn’t listening to you? • When did you first realize that poor listening skills were being demonstrated? • What were some poor speaking skills that made listening more difficult? • Is listening more than just hearing? Venturing Leadership Skills Course

  7. Empathetic Listening • Ignoring • Pretending • Selective listening • Empathetic listening We usually listen at one of four levels Define #1, #2, and #3 Venturing Leadership Skills Course

  8. Empathetic Listening What is empathic listening? • Listen with intent to understand • Get inside another person’s frame of reference • Listen with your eyes and heart, not just your ears. Venturing Leadership Skills Course

  9. Activity • Look at the conversation on the Mirroring handout. • We need one person to read each part. Venturing Leadership Skills Course

  10. Empathetic ListeningReflection Question How can the skills of empathetic listening and mirroring make a leader more effective? Venturing Leadership Skills Course

  11. Body Language Words Sounds Body Language What percentage of communication does each of these phrases represent? Discuss with 3 other people. Venturing Leadership Skills Course

  12. Body Language Venturing Leadership Skills Course

  13. One Act Play • We need a volunteer to demonstrate communication by body language. • Try to guess the meaning of each action as the actor is performing (we need a signal to know when each action starts and stops). • We also need a volunteer to do an expressive reading while the acting is going on. Venturing Leadership Skills Course

  14. One Act Play Reflection • What was being communicated to you by the actor and the reader? • Which person was easier to follow or understand? • What was the reader’s message? • What was the meaning of each of the actor’s actions? Venturing Leadership Skills Course

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