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Defining The Need

Defining The Need. AM Standard Operating Procedure. Critical Items. Data from a random sampling of latest unit reviews “critical items” from 27 districts: 250 offices 1621 routes Level 20 and above offices. Unit Layout . UNIT LAYOUT YES NO

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Defining The Need

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  1. Defining The Need AM Standard Operating Procedure

  2. Critical Items Data from a random sampling of latest unit reviews “critical items” from 27 districts: • 250 offices • 1621 routes • Level 20 and above offices Defining the Need

  3. Unit Layout UNIT LAYOUT YES NO • ARE BOTH DOCK AND WORKROOM FLOOR LAYOUTS 57% 43% EFFICIENT? • IS THE UNIT FREE OF HAZARDOUS CONDITIONS? 85% 15% • ARE THE CARRIER CASE CONFIGURATIONS IN 48% 52% U SHAPE LAYOUT? • IS THE SUPERVISOR WORK STATION LOCATED FOR 62% 38% CLEAR OBSERVATION OF LETTER CARRIERS? • HAS THE UNIT MINIMIZED CASING EQUIPMENT? * 38% 42% (20% OF OFFICES DID NOT ANSWER THIS QUESTION) Defining the Need

  4. Office Performance Office Performance YES NO • ACTUAL ARRIVAL TIMES CONSISTENT WITH 43% 57% SCHEDULES? • CURRENT MAIL VOLUMES MATCH MAIL 39% 61% ARRIVAL PROFILE? • 80% OF AM CASEABLE MAIL AVAILABLE? 46% 54% • FINAL MAIL ARRIVAL RECEIVED IN TIME TO 39% 61% ALLOW FULL ASSESSMENT BY SUPERVISOR? • IS MAIL FLOW FROM DOCK TO CARRIER 57% 43% UNIT EFFICIENT? Defining the Need

  5. Office Performance Office Performance YES NO • ACCOUNTABLE TIME KEPT TO 6 MNUTES OR LESS 56% 44% PER ROUTE? • WITHDRAWAL TIME KEPT TO 5 MINUTES OR LESS? 28% 72% • OFFICE BREAKS WITHIN SPECIFIED TIME 43% 57% LIMITS? • THROWBACK CASE MAIL PROPERLY PROCESSED 41% 59% AND DISPATCHED DAILY? • HOT CASE CLEARED BY CARRIERS? 77% 23% Defining the Need

  6. Office Performance Office Performance YES NO • CARRIER START TIMES COORDINATED WITH MAIL 64% 36% ARRIVAL? • SUPERVISORS MEASURE AND RECORD ALL MAIL 73% 27% PRIOR TO CARRIERS ARRIVAL? • IS VOLUME RECORDED ACCURATELY BY ROUTE? 47% 53% • IS ALL VOLUME RECORDED EARLY ENOUGH FOR 37% 63% EFFECTIVE DECISION MAKING?* (CONTRADICTS PREVIOUS ANSWER) • VEHICLE INSPECTIONS COMPLETED WITHIN 3 MINUTES? 27% 73% Defining the Need

  7. Office Performance Office Performance YES NO • IS THE USE OF OT, PENALTY OT, 61% 39% & AUX ASST MONITORED AND CONTROLLED? • ARE CONTROL FORMS, 3996, 1571, 54% 46%3997/DOIS ‘DAILY ASSIGNMENT’, DOIS DAILY PERFORMANCE REPORTS,1017-A & B USED PROPERLY ? • DO CARRIERS BEGIN CASING 35% 65% IMMEDIATELY? Defining the Need

  8. Office Performance Office Performance YES NO • DO CARRIERS CASE LETTERS & FLATS EFFICIENTLY? 52% 48% • IS TIME SPENT AWAY FROM WORK AREAS 52% 48%NECESSARYAND PRODUCTIVE? • DO CARRIERS LEAVE FOR THE STREET AS 27% 73% SCHEDULED AND/OR PROJECTED? • ARE CARRIERS PROPERLY SUPERVISED DURING 37% 63% ENTIRE P.M. OFFICE PERIOD? Defining the Need

  9. Lakeland - Flats Defining the Need

  10. Lakeland - Letters Defining the Need

  11. Lakeland - DPS Defining the Need

  12. Lakeland – Street Efficiency Defining the Need

  13. Lakeland – Office Efficiency Defining the Need

  14. Lakeland Office Hours Defining the Need

  15. Gateway - Flats Defining the Need

  16. Gateway - Letters Defining the Need

  17. Gateway - DPS Defining the Need

  18. Gateway - SEI Defining the Need

  19. Gateway - OEI Defining the Need

  20. Gateway – Office Hours Defining the Need

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