Shifts transforming the office document technology industry
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Shifts Transforming the Office Document Technology Industry. Randy Dazo , Senior Director Solutions & Services. Worldwide industry analyst firm focused on the consumer imaging, office document technology and production printing and publishing industries. UK. Boston. Tokyo.

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Shifts transforming the office document technology industry

Shifts Transforming the Office Document Technology Industry

Randy Dazo, Senior Director Solutions & Services


Shifts transforming the office document technology industry

Worldwide industry analyst firm focused on the consumer imaging, office document technology and production printing and publishing industries.

UK

Boston

Tokyo

FocusedCredibleResponsiveVisionary


Transformation tran t s f r m sh n the act of change of composition or structure

Transformation – (tran(t)s-fər-ˈmā-shən) the act of change of composition or structure


Mega disruptive forces

MEGA Disruptive Forces

ECONOMY


North america employment

North America Employment


Canada gdp

Canada GDP


Mega disruptive forces1

MEGA Disruptive Forces

EVOLUTION OF TECHNOLOGY

ECONOMY


Rapid development usage evolution of technology

Rapid Development/Usage/Evolution of Technology

  • Rapid development of technology vs. the rapid reduction of prices vs. the adoption rate

  • 3 Inhibitors/ Accelerators to Technology Growth & Adoption

  • Processing Power – Moore’s Law

  • Storage and Media

  • Bandwidth - Broad- band and Mobile Network expansion


Storage prices

Storage Prices

http://mozy.com/blog/misc/how-much-is-a-petabyte/

March 2013

$0.05


Perspectives

Perspectives

  • 1 Megabyte: One small novel OR one 3.5 inch floppy disk

  • 5 Megabytes: The complete works of Shakespeare OR 30 seconds of TV-quality video

  • 1 Gigabyte: A pickup truck filled with paper OR A symphony in high-fidelity sound OR A movie at TV quality

  • 2 Gigabytes: 20 meters of shelved books OR A stack of 9-track tapes

  • 20 Gigabytes: A good collection of the works of Beethoven

  • 1 Terabyte: All the X-ray films in a large technological hospital OR 50,000 trees made into paper and printed


Perspectives1

Perspectives

  • 2 Terabytes: An academic research library

  • 10 Terabytes: The printed collection of the US Library of Congress

  • 1 Petabyte: 3 years of Earth Observing System satellite data (2001)

  • 2 Petabytes: All US academic research libraries

  • 20 Petabytes: The amount of data processed by Google…per day

  • 200 Petabytes: All printed material!!!!!

  • 5 Exabytes: All words ever spoken by human beings

  • …and then there are the Zettabyte and the Yottabyte….???


Allowed for the adoption of these

Allowed for the Adoption of These…..

DISRUPTION

Processing

Storage

Bandwidth

NEW MEDIA

INTERNET

CLOUD

MOBILE


Mega disruptive forces2

MEGA Disruptive Forces

EVOLUTION OF TECHNOLOGY

ECONOMY

ME


Canada population trends as of 2010

Canada Population Trends as of 2010

Were born during the age of the internet

Were born during the age of the SmartPhone

Worked during the age of the Internet

Source: US Bureau of Census


Moving at the speed of me it is all about me

Moving At The Speed of ME - It is ALL about ME


Me generation gap

Me Generation - Gap???

Jeff Weiner

Linkedin

Mark Zuckerberg

Facebook

Andrew Mason

Groupon

Aaron Levi

box.net

Steven Chen, Chad Harley and Jawed Karim

YouTube

Drew Houston

Dropbox

Jason Fried/Hanson

Basecamp


Mega disruptive forces3

MEGA Disruptive Forces

EVOLUTION OF TECHNOLOGY

ECONOMY

NEW ERA OF COMMUNICATIONS AND COMPUTING

ME


Transformation affecting our industries

Transformation Affecting Our Industries

External Security Threats

PC/MFP On/Off Ramp

Personal Computer

Baby Boomer

PC Software

Server Based Solutions

Transactional

Document Management

Outsourced/Managed Services

Business Process Solutions

Mobile On/Off Ramp

Post PC Revolution

Internal Threats

to the Cloud

Gen X, Y, Z

Apps


Begin to transform

Begin to Transform

From this

Old World

To this

New World


Bridging the paper world to this new world

Bridging the Paper World to this New World

MANAGED

PRINT

SERVICES

BUSINESS

PROCESS

AUTO-MATION

CLOUD

MOBILE


Mps segments

MPS Segments

Enhanced Engagements

HW Print Management Engagements

Supplies-Break Fix Engagements

Supplies Break Fix Services – Managed Print Services that are mostly driven with a Supplies contract. These services may include break fix services as an option or include them as part of the contract.

Concept - Move customers away from transactional purchase to a Managed Contract Purchase.

Print Management Services – Managed Print Services that are driven with a total print management approach. This includes Supplies, Hardware, Break fix Services. These services include continuous optimization of the output environment.

Concept – Manage and optimize the entire fleet of output devices under contract.

Workflow/Managed Document/Security Services – Managed Print Services that are driven with a Managed Services approach and also includes advanced solutions such as workflow , document management or security services as part of the MPS engagement. This includes Supplies, Hardware, Break fix Services and Solutions.

Concept – Manage and optimize the entire fleet of output devices and improve business processes under contract.


North america mps forecast 2010 2015 supplies only

North America MPS Forecast 2010 – 2015 – Supplies Only

8% CAGR


North america mps forecast 2010 2015 hardware print management

North America MPS Forecast 2010 – 2015 – Hardware Print Management

10% CAGR


North america mps forecast 2010 2015 enhanced

North America MPS Forecast 2010 – 2015 – Enhanced

16% CAGR


Bridging the paper world to this new world1

Bridging the Paper World to this New World

MANAGED

PRINT

SERVICES

BUSINESS

PROCESS

AUTO-MATION


Shifts transforming the office document technology industry

IDENTIFY – And map key business processes in the paper intensive Legal, Financial Services, Healthcare and Education industries.

UNDERSTAND – Adoption rates or barriers for specific automated business processes in these markets in order to capture opportunities or address obstacles

PROMOTE – Time savings, monetary, compliance and or auditability benefits utilizing these solutions based on research results.


Identifying business process automation opportunities

Identifying Business Process Automation Opportunities

Business Process Automation Opportunities

How often this process is done

How much time this process takes

How automated this process is

High

Decide(process)

ProcessComplexity

Capture(pull)

Inform

(push)

Low

Internal

External

ConsumersBusinesses

WorkgroupDepartments

High

Process Control

Low


Life medical insurance

Life/Medical Insurance

Basic New Customer

On Boarding Process

4

Information

Collection and Review

1

Criteria/Product

Selection

Insurance

Medical Professional

Client

captive

Agent/

Broker

Client

captive

Agent/

Broker

Customer

Onboarding

2

Underwriter

Primary

Care Phy.

Processing

Client

captive

Agent/

Broker

5

Acceptance

Decline

3

Life/Med

Application

(Acceptance)

Insurance

HQ

Insurance

HQ

Insurance

HQ

Client

captive

Agent/

Broker

(Policy Sent)

Processing

Insurance

HQ

(Declined)


Q36 how would you rate the importance for each of the following goals and objectives

Q36: How would you rate the importance for each of the following goals and objectives?

N = 53 Respondents that are insurance agents


Q13 for the most part what is used for the following types of new policies

Q13: For the most part, what is used for the following types of new policies?

N = VariesBase: Respondents that are insurance agents


Q14 for those that use paper applications what do you do to get them to the processing center

Q14: For those that use paper applications, what do you do to get them to the processing center?

N = 46 Respondents that are insurance agents that use paper based applications


Business process automation key summaries

Business Process Automation Key Summaries

Business Process Automation Opportunities

  • 4 out of the 5 verticals “Key Objectives” were overwhelmingly related to Compliance & Regulations and Privacy of Data

  • Companies that have adopted automation solutions saw improvements that revolved around improving compliance and the security of confidential information as well as improving and streamlining of processes or communication

  • Many of these companies improved their compliance initiatives by more than 50%

  • Tying together Automation Opportunities to Compliance/Privacy Objectives may be a key strategy to securing these solutions

  • In addition they DO improve workflow processes

High

Decide(process)

ProcessComplexity

Capture(pull)

Inform

(push)

Low

Internal

External

ConsumersBusinesses

WorkgroupDepartments

High

Process Control

Low


Business process automation key summaries1

Business Process Automation Key Summaries

Business Process Automation Opportunities

  • The existence of paper within a business process is typically a road block and slows the process down

  • The existence of paper within a business process can compromises privacy, compliance and security initiatives within organizations

  • Eliminate Paper OR Shorten the LifeCycle of Paper

  • Mobile initiatives are just starting in many of these industries and are potential for disruption - Mobile forms/capture and mobile eSignatures are large potential large growth areas for BPA that eliminate paper

  • Mobile BPA solutions that eliminate paper entirely from these business processes

  • Introducing Capture (distributed) early in the process, then destroying paper can shorten the paper LifeCycle

High

Decide(process)

ProcessComplexity

Capture(pull)

Inform

(push)

Low

Internal

External

ConsumersBusinesses

WorkgroupDepartments

High

Process Control

Low


Bridging the paper world to this new world2

Bridging the Paper World to this New World

MANAGED

PRINT

SERVICES

BUSINESS

PROCESS

AUTO-MATION

CLOUD


It evolution

IT Evolution

source: smart-future.org


That print mimics

….that print mimics…

Mega

Decentralized

MFD Environment

Decentralized Print – Distribute and Print

Centralized Print

source: smart-future.org


The cloud connects people with processes

The Cloud Connects People with Processes

IT

Outsourcer

Agency

HRO


Bridging the paper world to this new world3

Bridging the Paper World to this New World

MANAGED

PRINT

SERVICES

BUSINESS

PROCESS

AUTO-MATION

CLOUD

MOBILE


Workgroup mobile solutions

Workgroup Mobile Solutions


Mobile output printing categories

Mobile Output Printing Categories

Mobile Enterprise Printing - Closed

Mobile Cloud - Open

Mobile Pull Printing

WiFi/IP Printing


Mobile capture conversion

Mobile Capture/Conversion

Conversion

Solutions/Services

For Mobile Devices

Mobile Image/

Data Capture/OCR

Mobile eForms

Capture ofDigital Signatures

Scan to Mobile Device

(Remote Control Scanning)

Scan to Cloud

Repositories


Eforms

eForms


Esignatures

eSignatures


Mobile cloud document management solutions

Mobile Cloud Document Management Solutions

Cloud Repositories

Mobile Cloud Creation

Cloud Collaboration

Social Document Management


Mobile device management companies

Mobile Device Management Companies

General MDM

Solutions

Mobile

Security

MDM

Usage Tacking


Shifts transforming the office document technology industry

The Solutions Framework

Info/

Analytics

Mobile/Social Analytics

Content Data Analytics

Printing Analytics

Ent.

Horizontal Enterprise Software

Vertical Enterprise Software

Cloud, ECM, EDM Software

Workflow

BPA

IDR/Data Classification

Multi-

Channel

Input

Mobile Input/Capture

Electronic Input

Paper Input Capture

IT DM

Services

MFP DM

Services

Mobile DM

Services

Device M.

Multifunction Devices, Single Function Scanners, Mobile, IT


Summary

Summary

Transformation in IT “IS” happing and we have to embrace the changes and start building bridges in order to remain relevant and survive

Managed Print Services is a bridge and a pathway to Enhanced Services  Business Process Transformation

Business Process Automation can help with compliance initiatives in addition to creating efficiencies for workflows and business processes

Cloud and Mobility will play a critical role in the future, in addition to traditional solutions

Business Process Transformation – Managed (Print, IT, Cloud, Mobile) Services


Shifts transforming the office document technology industry

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Any Questions?


Shifts transforming the office document technology industry

[email protected]


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