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How We Got Here

Wisconsin Department of Transportation Emergency Transportation Operations (ETO) Plan October 16, 2008. How We Got Here. February 2008 Snowstorm “Response to Traffic and Public Safety Issues in February 5-6 2008 Winter Storm” Review of WisDOT’s Emergency Operation Procedures

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How We Got Here

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  1. Wisconsin Department of TransportationEmergency TransportationOperations (ETO) PlanOctober 16, 2008

  2. How We Got Here February 2008 Snowstorm • “Response to Traffic and Public Safety Issues in February 5-6 2008 Winter Storm” • Review of WisDOT’s Emergency Operation Procedures • Development of alternate communication capabilities • Plans in-place to close the interstate WisDOT’s Response • Development of cross-divisional ICS based Emergency Transportation Operations (ETO) Plan • Identification and commitment to training • Establishment of an on-going program to support ETO Response

  3. June 2008 Flooding WisDOT’s Response Orchestrated a 17 Day 24-hour emergency response Planned of I-94 crossover Coordinated road closures with traveling public Completed 7 after-action reviews and reported to Secretary How We Got Here

  4. DSP Related After Action Review Findings • Set up guidelines for stationing a Regional -DTSD liaison at DSP post • Initiate DSP led safety training for all WisDOT staff – including managerial and field staff • Bring DSP based Incident Management Team (IMT) to support establishment of ICS early in incident

  5. DSP Related After Action Review Findings • Establish a clear protocol for DSP Communication Centers for putting out traffic incident alerts (TIAs), updates and clearances to the news media • Development of a list of key county and DSP numbers to be programmed into phones

  6. DSP Related After Action Review Findings – EOC • Clarify interaction between DSP and WisHELP staff at State EOC • Ensure information entered into E-Sponder is consistent and not repetitive by increasing coordination between WisHELP and DSP representative • DSP assistance in coordinating with DTSD on how to share and log information at County EOC, State EOC, and internal to WisDOT • Clearly defined regional roles between DSP and the County EOC

  7. ETO Response Framework WisDOT Emergency Transportation Operations (ETO) • ETO Program • ETO Plan Maintenance • Training • Asset Management • Finance/Budget • Contracting • Performance Evaluation • Vulnerability/Mitigation • ETO Response • Threat Assessment • Incident Notification • ICS Response • Public Information • After Action Reviews

  8. Major ETO Plan Components - Program • Guiding principles, the Incident Command System (ICS) • WisDOT organizational ETO roles • WisDOT specialized ETO-specific positions and roles • Emergency response training • Performance-based accountability and reporting

  9. Major ETO Plan Components - Response • ETO concept of operations • WisDOT ETO response • After-action reviews

  10. WisDOT ETO Organizational Chart Secretary’s Office Office of Public Affairs (OPA) ETO Oversight Committee WEM/EOC OPA Liaison Division of Transportation System Development (DTSD) Division of State Patrol (DSP) Division of Motor Vehicles (DMV) Division of Business Management (DBM) • ETO Personnel* • RIMC • STOC • Statewide Bureaus • Duty Officer • Regional Duty • Officer • ETO Personnel* • Trooper • IMT • Duty Sergeants • Communication • Centers • ETO Personnel* • Motor Carrier • Staff • Technical Staff • ETO Personnel* • Procurement • Specialist • Webmaster • DBM Duty Officer • Technical Staff • WEM/EOC DSP • Liaison • County/Regional • EOC Liaison • WisHELP • County/Regional • EOC Liaison *Typical

  11. ETO Response • ICS based • Cross-divisional • Accountability through a continuous performance-based improvement process • Redundant communication procedures

  12. What is Different Today? • Clearly defined ETO roles • Clearly defined ETO procedures • Commitment to continue developing ETO program • Robust multi-divisional training plan • Training commenced in September 2008

  13. 511 Overview • 511 provides timely traveler information services on the state’s major highways, including the Interstate system • Utilizes an interactive voice recognition (IVR) system • Provides traffic and road condition reports, incident reports, road construction information, and travel times • Initially focusing on the Milwaukee area • Expanding to Madison and Wausau over the next year • Also includes information on roadside services, such as rest area and park and ride lot locations • Emergency alert feature allows all users (or only users in a targeted area) to hear a special messages – i.e. Amber Alerts

  14. 511 Information Content Statewide, Location Specific, Real-Time Information

  15. ETO Plan Integration Detection Threat Assessment Training Plans That Contribute to ETO ETO Response Plan COOP/COG Emergency Traffic Control & Scene Management Guidelines Revised Regional Incident Management Guidelines (RIMC) Wisconsin Highway Emergency Liaison Guidelines Regional Duty Officer Guidelines Public Information Tool-Kit Multi-Year ETO Training Plan Activation Inventory and Needs Response Performance Review Recovery and Reimbursement PROGRAM RESPONSE

  16. Next Steps • Establish oversight committee • Understand ETO roles/responsibilities of all divisions • Refine programmatic positions • Train, Train, Train

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