The Power of Coaching

1. The Power of Coaching

2. Coaching Super Stars, Middle Stars & Falling Stars “If you raise the bottom, the top also raises.” ~Jack Stack • “To coach” comes from the root meaning “to bring a person from where they are to where they want to be” • Not only are the lower performers not doing their jobs, they’re probably preventing the top performers from doing their jobs as well • The universal need of all team members is consistency • One of the leader’s priorities should be to eliminate inconsistencies & contradictions within the team

3. Coaching the Super Star “The best leader is the one who has the sense to surround himself with winning people.” ~Unknown • Your super stars earned their way into that category by being consistently outstanding performer • Your job is to raise the bottom, not lower the top • Many top performers go to bed hungry at night- hungry for recognition from you

4. Here are a few tips on how to coach the super stars: • Get them involved • Delegate extensively • Encourage them to teach • Provide training • Have then fill in for you • Stretch them • Celebrate their successes • Frequently tell them how proud you are of them • Spend time with them • Promote them Your job is to create a climate in which people can excel & move into areas of greater responsibility within the organization

5. Coaching the Middle Stars “Those who are lifting the world upward & onward are those who encourage more than criticize.” ~Elizabeth Harrison • The middle stars are the backbone of your team & usually represent the highest percentage of team members. They are volatile but important people who could eventually become super stars…or falling stars • Improving results from the middle stars may mean the difference between your success & failure

6. Coaching the Middle Stars Build their confidence by increasing their responsibilities Give frequent & accurate performance feedback Create a resource library Teach them how to set goals “Catch” them doing good things Hook them up with a super star for mentoring Create rewards that appeal to their personal values Often it’s the “small things” you do that will inspire middle stars to become super stars

7. Climate Check Questions • Are my expectations crystal clear? • Are my expectations reasonable and obtainable? • Have they received adequate training to do the job? • Am I holding them accountable for their performance? Are there appropriate & consistent consequences for non-performance? • Do I consistently recognize & rewards positive performance? • Have I given them the freedom to be successful? • Have performance obstacles been removed?

8. Coaching the Falling Stars “High achievement always takes place in the framework of high expectations”. ~Jack Kinder • Roll up your sleeves…This is the tough part of the job • Have you established positive work climate? (See Climate Check Questions) • Coaching the falling stars, help them improve, or replace them with more productive people • Falling stars can have a detrimental impact on your entire team • A good coach helps people get to where they need to be. Ultimately, it’s each persons responsibility to decide to be a super star, a middle star, or a falling star. Truth is, you can influences that decision but you can’t control it

9. The Power of Coaching “Success depends on the support of other people. The only hurdle between you & what you want is the support of others.” ~David Joseph Schwartz • Create a constructive, winning climate on your team • Lead your team to improve performance by providing feedback & recognition • Deal with people on the team who don’t carry their load • The process of coaching includes staying in touch with everyone on your team • Set the pace for your team to build a successful organization