Award winning public service at the chesterfield township library february 21 2002
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Award Winning Public Service at the Chesterfield Township Library February 21, 2002. Award Criteria #1. Demonstrate that your library provides new, innovative and superior services to its customers: In a cost effective manner With a can-do attitude By always delivering promises.

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Award Winning Public Service at the Chesterfield Township Library February 21, 2002

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Award winning public service at the chesterfield township library february 21 2002

Award Winning Public Service at the Chesterfield Township LibraryFebruary 21, 2002


Award criteria 1

Award Criteria #1

  • Demonstrate that your library provides new, innovative and superior services to its customers:

  • In a cost effective manner

  • With a can-do attitude

  • By always delivering promises


What we ve done

What We’ve Done

  • More than tripled the size of the entire collection from 15,000 items in 1995 to over 55,000 items in 2001

  • Built an audio collection of over 1600 titles for a commuter community s using Community Block funds, grants from Lion’s and Rotary Clubs, and tributes

  • Built one of Macomb’s biggest large type book collections

  • Added CD Software

  • Added Books on CD

  • Added DVD’s

  • Introduced performance programming

  • Added multiple storytimes for multi-aged children

  • Started an Outreach Service with a $25,000 LSTA grant

  • Started book discussion groups

  • Started a Friends group

  • Published a newsletter distributed quarterly through the local paper


Storytimes galore

Storytimes Galore

Toddlers

Preschool

Lapsit -Infant Literacy


Homeschool families

Homeschool Families

Marion Lusardi:

This has a direct impact on finances within a family.

Thus home school families need materials that do not cost money and support their curriculem such as homeschool magazines, recommended books reading lists, etc

  • Did you know that homeschool families are 1 income families?

  • They need materials to support their curriculums

  • A non-judgmental place to meet and use library materials both print and online

  • CTL offers a homeschool meeting once a month with a librarian providing instruction on a basic library tool

  • We serve refreshments

  • Low cost…big payback…trust and respect


Award criteria 2

Award Criteria #2

  • Demonstrate your library's commitment to high standards of customer service through staff dealings with customers:

  • Synergy within the staff through a coordinated approach to supporting customers


What is synergy it s a noun and we have it

What is synergy?It’s a noun and we have it.

  • Etymology: New Latin synergia, from Greek synergos working together

  • 1 : SYNERGISM; broadly : combined action or operation

  • 2 : a mutually advantageous conjunction or compatibility of distinct business participants or elements (as resources or efforts)

  • Food For Fines: a holiday project that forgave overdue fines with donations of canned goods that were given to the local food pantry

  • Used Computer Sales: Visteon donated used computers that CTL sold at minimal cost to allow low income residents to purchase a family computer

  • Used Book Sales: staff ran used book sales to enable purchase of large print books after lending collection was withdrawn

  • And last but not least……………………………………….


Jenny s 100th birthday party

Jenny’s 100th Birthday Party


Award criteria 3

Award Criteria #3

  • Demonstrate that your library is a team player through its collaborations in the community


Team work

Team Work

  • Collaborating within the Community

  • Reel Readers: a reading incentive partnership with a local theatre to award free movie tickets to kids from k-12 who reach reading goals

  • Here and There by Land, Sea and Air: a summer long program in partnership with the Chesterfield Senior Center funded by the Michigan Council for the Arts that explored Michigan through songs, stories, lectures and other performances. Grand Finale - catered steak dinner courtesy Outback

  • Hispanic Youth Day with the Michigan State Ext. Service. Scavenger hunts and storytelling at the library and bowling at our neighboring bowling alley

  • Stories at the Park with Parks and Rec to promote family literacy at Brandenburg Park during the summer

  • Joint Programming With the Senior Center: we provide feature films, large type books, and assist with selected grant writing efforts


The library as a community partner

The Library as a Community Partner

  • The Macomb Literacy Project

Stuffed Animals for Police Calls Involving Children


Stories at the park

Stories at the Park

  • Our contribution to Parks and Rec’s Summer Programming at Brandenburg Park


Award winning public service at the chesterfield township library february 21 2002

Michigan State Extension Service and the Chesterfield Library Welcome Hispanic Youth

Bi-Lingual Stories

Scavenger Hunt

Learning to Surf the Net

When can we go bowling?


How we do it

How We Do It

  • Talented Staff who think “out of the box”

  • Employees who “buy into” our service mission:

  • Code of Service:

    • The library public is entitled to easily accessible library collections in a safe, clean, organized, and appropriate environment staffed with friendly, courteous people.

    • Each member of the library public is to be welcomed, fairly and courteously, without discrimination.

    • Service to the public takes precedence over the library’s internal paperwork and internal communications.

    • Information given to the library public will be based on verifiable, current sources, clearly communicated and given in a timely manner.

  • Use “All hands on deck” as SOP


Training training training and lots of good food

Training, Training, Training…and lots of good food

  • Cross training

  • 2 In-services yearly

  • Conflict Resolution Workshops

  • Dealing with Hostile Persons

  • Great Catering

  • Humor

  • Rewards and Warm fuzzies


Humor it works

Humor …it works


Award winning public service at the chesterfield township library february 21 2002

Warm Fuzzies


Thinking out of the box

Thinking “Out of the Box”

Always ready to lend a helping hand


Award winning public service at the chesterfield township library february 21 2002

Good Food and Good Times and Great Staff


We won

We Won

Accepting theaward from State Librarian

Christy Pearson Brandau

Open 53 hours a week


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