Award winning public service at the chesterfield township library february 21 2002
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Award Winning Public Service at the Chesterfield Township Library February 21, 2002. Award Criteria #1. Demonstrate that your library provides new, innovative and superior services to its customers: In a cost effective manner With a can-do attitude By always delivering promises.

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Award Winning Public Service at the Chesterfield Township Library February 21, 2002

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Award Winning Public Service at the Chesterfield Township LibraryFebruary 21, 2002


Award Criteria #1

  • Demonstrate that your library provides new, innovative and superior services to its customers:

  • In a cost effective manner

  • With a can-do attitude

  • By always delivering promises


What We’ve Done

  • More than tripled the size of the entire collection from 15,000 items in 1995 to over 55,000 items in 2001

  • Built an audio collection of over 1600 titles for a commuter community s using Community Block funds, grants from Lion’s and Rotary Clubs, and tributes

  • Built one of Macomb’s biggest large type book collections

  • Added CD Software

  • Added Books on CD

  • Added DVD’s

  • Introduced performance programming

  • Added multiple storytimes for multi-aged children

  • Started an Outreach Service with a $25,000 LSTA grant

  • Started book discussion groups

  • Started a Friends group

  • Published a newsletter distributed quarterly through the local paper


Storytimes Galore

Toddlers

Preschool

Lapsit -Infant Literacy


Homeschool Families

Marion Lusardi:

This has a direct impact on finances within a family.

Thus home school families need materials that do not cost money and support their curriculem such as homeschool magazines, recommended books reading lists, etc

  • Did you know that homeschool families are 1 income families?

  • They need materials to support their curriculums

  • A non-judgmental place to meet and use library materials both print and online

  • CTL offers a homeschool meeting once a month with a librarian providing instruction on a basic library tool

  • We serve refreshments

  • Low cost…big payback…trust and respect


Award Criteria #2

  • Demonstrate your library's commitment to high standards of customer service through staff dealings with customers:

  • Synergy within the staff through a coordinated approach to supporting customers


What is synergy?It’s a noun and we have it.

  • Etymology: New Latin synergia, from Greek synergos working together

  • 1 : SYNERGISM; broadly : combined action or operation

  • 2 : a mutually advantageous conjunction or compatibility of distinct business participants or elements (as resources or efforts)

  • Food For Fines: a holiday project that forgave overdue fines with donations of canned goods that were given to the local food pantry

  • Used Computer Sales: Visteon donated used computers that CTL sold at minimal cost to allow low income residents to purchase a family computer

  • Used Book Sales: staff ran used book sales to enable purchase of large print books after lending collection was withdrawn

  • And last but not least……………………………………….


Jenny’s 100th Birthday Party


Award Criteria #3

  • Demonstrate that your library is a team player through its collaborations in the community


Team Work

  • Collaborating within the Community

  • Reel Readers: a reading incentive partnership with a local theatre to award free movie tickets to kids from k-12 who reach reading goals

  • Here and There by Land, Sea and Air: a summer long program in partnership with the Chesterfield Senior Center funded by the Michigan Council for the Arts that explored Michigan through songs, stories, lectures and other performances. Grand Finale - catered steak dinner courtesy Outback

  • Hispanic Youth Day with the Michigan State Ext. Service. Scavenger hunts and storytelling at the library and bowling at our neighboring bowling alley

  • Stories at the Park with Parks and Rec to promote family literacy at Brandenburg Park during the summer

  • Joint Programming With the Senior Center: we provide feature films, large type books, and assist with selected grant writing efforts


The Library as a Community Partner

  • The Macomb Literacy Project

Stuffed Animals for Police Calls Involving Children


Stories at the Park

  • Our contribution to Parks and Rec’s Summer Programming at Brandenburg Park


Michigan State Extension Service and the Chesterfield Library Welcome Hispanic Youth

Bi-Lingual Stories

Scavenger Hunt

Learning to Surf the Net

When can we go bowling?


How We Do It

  • Talented Staff who think “out of the box”

  • Employees who “buy into” our service mission:

  • Code of Service:

    • The library public is entitled to easily accessible library collections in a safe, clean, organized, and appropriate environment staffed with friendly, courteous people.

    • Each member of the library public is to be welcomed, fairly and courteously, without discrimination.

    • Service to the public takes precedence over the library’s internal paperwork and internal communications.

    • Information given to the library public will be based on verifiable, current sources, clearly communicated and given in a timely manner.

  • Use “All hands on deck” as SOP


Training, Training, Training…and lots of good food

  • Cross training

  • 2 In-services yearly

  • Conflict Resolution Workshops

  • Dealing with Hostile Persons

  • Great Catering

  • Humor

  • Rewards and Warm fuzzies


Humor …it works


Warm Fuzzies


Thinking “Out of the Box”

Always ready to lend a helping hand


Good Food and Good Times and Great Staff


We Won

Accepting theaward from State Librarian

Christy Pearson Brandau

Open 53 hours a week


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